Resources
White Papers & Reports
In-depth Looks at Important Topics
Crawford Technologies is a recognized leader in providing powerful solutions to enable and augment transactional document management. Our whitepapers and reports give you a more complete assessment of important market trends, and how our products address industry challenges and opportunities.
Healthcare Payer Dive: Enhancing Accessibility and Language Translation
In today's increasingly diverse and digitally driven healthcare landscape, ensuring accessibility and language translation of critical documents is essential. This white paper delves into the significance of these practices, outlines key strategies for implementation, and explores ...
Customer communications and the demand for inclusivity
Aspire’s research has proven that customers want relevant, personalized, and ongoing interactions on their chosen channels, but consumers and the governments representing them are now increasingly calling for accommodations for those who have difficulty accessing print ...
Automating Document Accessibility
Make PDFs accessible instantly! CrawfordTech's AccessibilityNow Publisher automates tagging, saving time & money. Get compliant PDFs & HTML5 ...
Remediate and Acrobat: Purpose-Built Tool Versus Acrobat Plugin
This white paper demonstrates how AccessibilityNow Remediate compares with Acrobat DC ...
Document Optimization, Workflow Normalization, and Rapid Onboarding: The Future of Print and Mail Workflow
This white paper explores a significant shift in transactional and repetitive direct mail workflows. Traditional technology has historically caused delays and errors for organizations and service providers. However, with the emergence of advanced technology, data files ...
Overcoming the IT Resource Gap in Document Management
A lack of IT resources can significantly impact a business's ability to operate effectively and efficiently. IT personnel are necessary for businesses to manage operations, communicate with customers and partners, and process and analyze data. When ...
How ECP is saving organizations from drowning in CCM
With the preponderance of digital delivery channels that are needed to keep up with today’s customer expectations, a strong ECP system is needed to manage the functions that are needed. Essentially, ECP enables multi-channel and omni-channel ...
Why Document Accessibility Is Essential In Your Services
Whether you send via print or digital channels, your documents need to be accessible. This includes invoices, general correspondence, reports, and more. Document accessibility and usability must be at the forefront ...
Cloud Security
By implementing cloud security best practice guidelines, Crawford Technologies has implemented proper security measures providing 'best-of-breed' security practices with 'world-class' services customers can depend on ...
Compliance: Mailpiece Integrity in Customer Communications
Crawford Technologies, Inc provides recommended solutions which, when implemented, enables organizations to achieve their desired outcomes of operational improvements and efficiencies in customer communications operations ...
Digital Transformation Achieved
Workflow Automation & Multi-Channel delivery of critical customer communications for a Large US Financial Services company ...
PRO DocNow: All the Document Re-Engineering Power You Need. When You Need It!
Virtually all printing operations that receive print-image data from internal or external clients need to manipulate that data before printing for a number of different purposes. PRO DocNow is a new way to handle document re-engineering ...
PRO Conductor Delivers on Workflow Automation
A large U.S. Financial Services Provider with millions of members was challenged with legacy processes, aging equipment, and a CEO-directed Digital Transformation initiative and needed a production optimization and Automated Document Factory (ADF) to modernize and ...
Crawford Technologies AccessibilityNow® – A Madison Advisors White Paper
The task of making a document accessible can be overwhelming as each document presents its own individual challenges. However, there are software solutions and a wide range of tailored services available that meet the document accessibility ...
Simplifying High Volume Document Accessibility Challenges in Healthcare
This paper outlines one of the most vexing digital accessibility challenges facing health insurers today. Healthcare organizations are challenged to make the myriad of member-facing documents compliant with Section 508 and ACA anti-discrimination rules, improve access ...
Content Services and the Death of ECM – What does it mean?
One of the biggest challenges with traditional, legacy ECM (Enterprise Content Management) definitions is that the ideal of a perfect solution has long been defined as a single, centralized platform to manage all information throughout the ...
Building End-to-End Data Security into Inkjet Print Operations – An Inkjet Insight White Paper
The issue of data security is so pervasive that it has moved from an IT and boardroom discussion to become the topic of movies and television shows. More than 7 billion records were exposed through breaches ...
Content Challenges in Insurance
Introduction The insurance industry is one of the most content-intensive industries today. Insurance providers create and distribute millions of policy documents, renewal notices and benefit statements, along with a host of regulatory, customer and account correspondence, ...
What You’re Doing vs. What Your Customers Want – A Real Life Document Center Manager’s Story
Chuck sat at the breakfast table, frustrated about work. It was getting so he didn’t want to go in at all because he could predict a disappointing and unfulfilling day. “What’s wrong with you today?” asked ...
Manage Customer Preferences Across Communication Channels – A Madison Advisors White Paper
Madison Advisors takes a look at the importance of managing increasingly granular customer channel preferences ...
Who Needs an Automated Document Factory?
In this third and final part of our series, we discuss what the benefits of an ADF can be, and provide recommendations for making a decision ...
Why Invest in an Automated Document Factory?
In this second white paper of a three part series, we discuss why you might want to consider an ADF, and how one can help your business ...
Automated Document Factories in a Multi-Channel Environment
The first of a three part series, this white paper takes a look at automated document factories and reviews what providers should look for when considering an ADF ...
Accessible Documents Pre and Post Composition Workflow Considerations
In this white paper, we discuss the pros and cons of creating accessible documents during the composition process vs. post composition ...
