The eDeliveryNow® Platform is an open and modular framework that utilizes REST APIs and Web Services to make it extensible and adaptable to meet current and future customer communication needs.


AccessibilityNow provides high levels of automation and integration into any environment, the platform includes software solutions and a wide range of tailored services to meet the document accessibility needs of all organizations, large and small, private sector and governments of all levels.

Manage Customer Preferences Across Communication Channels – A Madison Advisors White Paper

The customer experience is how a customer looks, thinks, and feels about your brand and is ultimately the product of the interactions between your customer and your organization over the duration of the relationship. When expectations are met, customers tend to remain loyal to the brand; when exceeded, they become advocates; and when expectations fall short, customers will defect and become detractors. As a result, top companies understand the customer experience is absolutely critical to achieving revenue growth, customer retention and operational efficiency goals and they are investing hundreds of millions, if not
billions into people, processes and technologies to drive and evolve the customer experience.

One area of focus to drive the customer experience is leveraging the digital transformation of customers by allowing each to decide their personal preferences for paper, web and mobile experiences. This choice, known as the customer preference, helps the brand build trust and the foundation for a long- term, mutually beneficial relationship across channels— paper, email, mobile, social, and more.
The remainder of this paper reviews Crawford Technologies solution in terms of the unique business problems that it helps solve. The analysis includes an up-close review of the PRO Preference Manager, as well as discussion of the strategic benefits that the offering delivers.

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