eDeliveryNow®

The eDeliveryNow® Platform is an open and modular framework that utilizes REST APIs and Web Services to make it extensible and adaptable to meet current and future customer communication needs.

AccessibilityNow®

AccessibilityNow provides high levels of automation and integration into any environment, the platform includes software solutions and a wide range of tailored services to meet the document accessibility needs of all organizations, large and small, private sector and governments of all levels.

Resources

Webinar Archive

Events you can attend from the comfort of your own office

Crawford Technologies webinars are intended to bring educational and relevant content to our current and future customers. Each webinar is carefully crafted to address questions our Subject Matter Experts (SMEs) know are important. Our topics focus on business problems our solutions can solve in the Output Management, Content Services and Document Accessibility industries. Whether you are interested in any print file to any print file conversion, ADF and automated workflows, archive strategies, content management, or accessible documents our team has the information you need.

Below, you will find a list of recordings of previously held webinars. We invite you to click on the webinar title to find out more details and key takeaways. To see upcoming webinars, click here.

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Unlock Efficiency & Compliance: DTE V5.6 delivers Intelligent Automation & Accessibility

May 23, 2024

Discover the latest enhancements and performance improvements with our Digital Transform Engine (DTE – the driving force behind our entire solution portfolio.

Learn More

[617]

2024 Legal Landscape: A Global Review & Guide to Inclusive Communication

May 16, 2024

Is your organization struggling to navigate the ever-changing landscape of global legal accessibility? Do your customer-facing documents feel more like locked gates than open doors?

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[617]

Demystifying the CMS Health Equity Regulatory Changes

March 27, 2024

Confused by the new CMS health equity provisions regarding alternate formats, document accessibility and language translation? We have brought together Medicare and document specialists to help you understand the implications of the CMS health equity regulatory changes and give you guidance on how to deal with them.

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[617]

Solutions for Customer Communication in the Property and Casualty Insurance Industry

March 14, 2024

Join us for an insightful webinar that delves into the future of customer communication solutions tailored specifically for the Insurance sector. In an industry where effective communication is paramount, staying ahead of the curve is key to success.

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Beyond Efficiency: Building a Digital Transformation Roadmap for Customer Communication Success in 2024

February 7, 2024

Automation is just the first step. This webinar dives into crafting a holistic digital strategy for your document and communication management.

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[617]

Embracing the Future: Building WCAG 2.2 – Compliant Documents Today

January 23, 2024

Cracking the code on document accessibility? Conquer WCAG 2.2 with CrawfordTech!
Dive deep into the newly released WCAG 2.2, the gold standard for inclusive documents, in this insightful webinar. Discover how to future-proof your content, boost user experience for everyone, and effortlessly navigate compliance with AccessibilityNow® tools and guidance.

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[617]

Elevate Healthcare Accessibility: Revealing Compliance with the CMS Final Rule

January 16, 2024

Revolutionize healthcare accessibility and inclusion! The 2023 CMS Final Rule has set new standards for inclusivity, accessibility, and equality, demanding swift action from healthcare companies. If not done properly, translating documents to different languages, and generating accessible formats can be onerous.

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Pro Tips on Complying with CADA (HB21-1110)

January 11, 2024

Colorado cities, counties and state agencies face the July 1, 2024 deadline for making content accessible to people with disabilities, and Crawford Technologies is helping these entities significantly reduce time to compliance by simplifying the process and injecting AI technology and best practices into each entity’s approach.

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[617]

Streamline, Simplify, and Elevate: Discover the Latest Enhancements in DTE V5.5

December 13, 2023

Discover the latest enhancements and performance improvements in the driving force behind our entire solution portfolio. Hear from our experts how DTE V5.5 can help you streamline document production, maintain compliance, and create accessible communications with unparalleled efficiency.

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[617]

Mobile Revolution: Enhancing Customer Engagement with Responsive HTML

December 7, 2023

In today’s fast-paced digital landscape, rapidly accessible communication is at the core of every successful organization. This webinar will explore the evolution of communication technologies, emphasizing the need for responsive HTML in enhancing customer experience and satisfaction.

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[617]

Enterprise Document Accessibility Platform: The Cornerstone of Your Accessibility Strategy

November 28, 2023

If your organization is dedicated to inclusivity, but you’re seeking a strategic solution to make your documents accessible to individuals who are blind, partially sighted and/or web users with disabilities, this event is a must-attend.

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[617]

Accelerate Your Efficiency: Unleashing the Power of AI and Cloud in your print production workflow

October 25, 2023

We are going to look at how Artificial Intelligence and Machine Learning (AI and ML) are revolutionizing production communication production and delivery while enabling many organizations to achieve more success and improve the Customer Experience (CX) while reducing labor and production printing and mailing costs.

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[617]

School Districts: Eliminate Language Obstacles, Real-Time Smart Translations for All

October 18, 2023

In the United States, where people speak many different languages, it is important to create an educational system where everyone can communicate effectively in whichever language they prefer.

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[617]

Learn How Your Organization Can Thrive with a Single-Source of Truth

October 11, 2023

Today organizations must manage an ever-increasing volume of information. What’s more, that information can be found in databases, content repositories, business systems, and any number of applications both inside and outside of the organization.

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Document Security: Lockdown the Gaps in your Production Workflows

October 10, 2023

Are your security measures comprehensive enough to protect your production print files effectively? Critical customer documents contain sensitive Personal Private Information (PPI) and Personal Health Information (PHI), making compliance with industry standards and government regulations non-negotiable.

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[617]

Avoid Litigation Costs and Issues – Make Your Communications Accessible to Everyone

September 26, 2023

The latest DOJ Proposed ADA Regulation from August 2023 states that all electronic communications, including websites, content, and documents, must be accessible to everyone.

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[617]

Revolutionize Onboarding: Accelerate Customer Success with SmartSetup’s AI-Powered Solution

September 21, 2023

Don’t Miss Out on the Future of Onboarding Excellence! It’s time to Get Smart about job onboarding and start saving time and money today!

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[617]

The Legal Imperative for Accessibility in Your Business

September 12, 2023

Disability prevalence and an ageing population means that upwards of 20% of your customers experience visual and cognitive impairments. At the same time accessibility legislation and regulations are increasing across Europe. Ensuring digital accessibility makes the content you provide work for everyone. Plus, it protects your business from legal and reputational risk.

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[617]

The Legal Imperative for Accessibility in your Business

August 11, 2023

The population is aging. This has led to an increase in common health problems like vision loss, cognitive disability, and blindness. Alongside this, the number of annual litigations and lawsuits is rising. Ensuring accessibility makes the content you provide work for everyone. Plus, it protects your business from violating the law — like the Americans with Disabilities Act.

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Demystifying PDF Accessibility

June 27, 2023

If you produce customer communications or content (web-based, PDF, or printed) you’ve likely heard the term accessibility. But are you taking steps to ensure your content is accessible? Do you even know where to start?

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[617]

Why You Need cSimpl

June 20, 2023

From what we’ve seen during our time in the production print industry, dealers face five key challenges. Do you struggle with any of these? 1. Technological complexity. 2. Evolving customer expectations and demands. 3. Cost pressures. 4. A saturated marketplace and intense competition. 5. Workflow integration issues. Stop letting these things get in the way

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[617]

Selling Accessibility: Session 2 – Educating Your PSP Clients

June 7, 2023

Get ready for the second installment of our Selling Accessibility Webinar Series! Part two will cover what you (a print service provider) need to make sure your clients know. Join us as we discuss: · What a reasonable accommodation is and how clients can meet them. This includes accessible document delivery via digital formats

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DTE 5.4 release

May 17, 2023

Improvements are coming to the CrawfordTech tools you use! The Digital Transform Engine (DTE) powers our solution portfolio. These solutions deliver superior fuctionality, efficiency, and performance to simplify your document production. Plus, they provide you with the tools to efficiently create accessible communications.

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Selling Accessibility: Session 1 The Legal Imperative for Accessibility

March 29, 2023

Over the coming year, we’ll be hosting 4 webinars around the theme of “Selling Accessibility.” These will give you the knowledge you need to sell document accessibility. So, you’ll be able to expand your services and make core services stickier. The first session will cover the legal reasons to focus on accessibility.

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[617]

Learn How and Why to Transform Documents to Responsive HTML

March 29, 2023

Globally, 59% of all internet traffic now comes from mobile devices. If a user has a bad mobile experience — like trying to read a PDF on their phone — they’re less likely to remain a customer. Transactional documents, and other types of customer communications, must be responsive across different devices. Meaning the layout of content should adapt to fit any screen. Are you delivering communications correctly? If not, do you have a strategy to start doing so?

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Not All Accessible Documents Are Usable

March 9, 2023

This session will explore the challenges and opportunities related to making system generated, high-volume documents, otherwise known as “transactional documents”, accessible at scale. Workflows to remediate transactional documents, which are highly variable from a data perspective, but also uniform from a layout perspective – i.e., bank statements, explanations of benefits, invoices, pay stubs, transcripts, tuition bills, tax bills, etc. – are ideal candidates for automated remediation and quality assurance.

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Make Your Payroll Content Accessible – It’s a Must

February 7, 2023

Imagine you are a person with a disability who relies on a screen reader or braille display. You need these tools to find information on your available vacation time and / or to read your pay stub documents. If your payroll company doesn’t make this information screen reader friendly, it puts you at a distinct disadvantage in the workplace. 

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Document Security: Address the Gaps in Your Output Production Workflow

February 1, 2023

Files like statements, invoices, Explanations of Benefits (EOBs), etc. contain Personal Private Information (PPI) and Personal Health Information (PHI). Both industry standards and government ruling protect this information. So, breach or unauthorized release can — and does — result in bad publicity, legal action, and significant fines. Do your security procedures consider these production print files?

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[617]

Getting Started with Document Accessibility

December 16, 2022

Most organizations today understand the importance of providing accessible documents to their blind, partially sighted and cognitively disabled customers. It is the right thing to do but what do you need to know?

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[617]

Deliver Compliant, Accessible Documents in 3 Easy Steps

December 15, 2022

Crawford Technologies enables organizations to deliver automated accessibility services, expertise, and solutions through the AccessibilityNow® platform. In working with many high-profile clients across financial services, healthcare, government, education, and telecommunications, we have learned that the path to making content accessible can be distilled into this simple, repeatable model: Find, Test and Fix.

Learn More

[617]

DTE 5.3

December 14, 2022

At the center of the CrawfordTech solutions portfolio is our Digital Transform Engine (DTE), proven to deliver superior functionality, efficiency and performance for the creation of customer communications including accessible communications. It is the foundation of our print stream transformation, document reengineering and document accessibility products, and more. In DTE V5.3, we have added numerous enhancements and performance improvements. These enhancements help our customers get more value out of our solutions, improve customer experience and ensure compliance with the latest regulations.

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[617]

Don’t Go It Alone! Find Support for your Small Accessibility Office with a Network of Peers

October 25, 2022

Do you feel alone in a small or one-person office? Are you overwhelmed trying to learn everything you need to ensure accessibility compliance? It doesn’t have to be that way. During this session, we will look at how small offices, from different colleges and universities, can team up.

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Supporting Students – Panel Discussion on the Challenges of Making Course Content Accessible

August 30, 2022

In our continuing series of document accessibility webinars for higher education, our industry experts will share the challenges and barriers they face making sure students have the course materials they need to have equal learning opportunities in every class they attend.

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Putting AI to Work Today for Making Documents Accessible

July 21, 2022

Educational webinar that will cover common use cases related to improving the user experience for document remediation.

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Understanding Document Accessibility: What It Is and How To Profit From It

July 12, 2022

Due to resounding interest from INg members at past forums. Crawford Technologies will be hosting an INg members-only webinar. This will be an educational session on accessibility and will focus on how you can utilize it to strengthen relationships with your customers and turn it into a money-making venture.

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[617]

Deliver Compliant, Accessible Documents in 3 Easy Steps

June 29, 2022

Crawford Technologies enables organizations to deliver automated accessibility services, expertise, and solutions through the AccessibilityNow® platform. In working with many high profile clients across financial services, healthcare, government, education, and telecommunications, we have learned that the path to making content accessible can be distilled into this simple, repeatable model: Find, Test and Fix.

Learn More

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DTE 5.2 Release

May 25, 2022

Crawford Technologies DTE 5.2 release webinar

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The Importance of Accessibility, Equity and Compliance in Higher Education

May 18, 2022

We will uncover the importance for the communications, course content and other forms of digital media created and hosted at your institution to allow equal access to students, their families, faculty, alumni and donors.

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Cloud Showcase

April 27, 2022

Xplor member organizations are moving to cloud-based solutions for Customer Communication Management (CCM). Ernie Crawford, CEO and founder of Crawford Technologies, along with Adam Armstrong, Harvey Gross, and a speaker from Smart Communications will explain how cloud-based CCM solutions are more secure than on-premises deployments and show CCM applications and operations that are running in the cloud.

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Document Accessibility – New Laws – State of New York for Creditors and Collections Businesses

April 7, 2022

Organizations should be aware that the State of New York recently enacted a new business law – Section 601-B that requires; “Each and every principal creditor or debt collector shall, in each initial communication, clearly and conspicuously disclose to the debtor that each communication can be provided in an alternative, reasonably accommodatable, format”

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Document Accessibility Compliance for Higher-Ed: Practical solutions to Find, Test & Fix online documents and course materials

March 9, 2022

This webinar will review the challenges facing higher education facilities to ensure online content, and student course materials, meet the ADA, AODA & Section 508 accessibility standards.

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[617]

Overcome Content System Migration Challenges (Even with Petabytes of Data)

March 1, 2022

Are your legacy content management archives holding you and your business back? Learn how to migrate your content using Crawford Technologies proven STEP methodology. Reduce costs, accelerate business growth, increase customer satisfaction, and improve the digital experience.

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Best in class tool for PDF Remediation, why you should use a purpose-built tool instead of a plug-in to a PDF viewer

February 1, 2022

Join Aimée Ubbink and Ligia Mora for a lively discussion around what the current problem is with remediating PDF documents as well as a face-off between traditional remediation and AccessibilityNow® Remediate.

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