Webinar Archive

This webinar will explore the power of Preference Management to personalize the high-stakes world of document delivery. We will show you how Crawford Technologies simplifies the complex process of managing diverse output needs so you can focus on what matters: the human connection.

Is your translation process keeping up with rising demand and tighter deadlines?

Maximize your document production with CrawfordTech’s DTE 5.9 release. The DTE 5.9 release delivers advanced features that simplify complex output, ensure regulatory compliance, and drive unmatched operational efficiency.

In this interactive session, you’ll hear from leaders in government agencies who have successfully transformed their print and communication strategies. They’ll share firsthand experiences, lessons learned, and practical approaches to automation, multichannel delivery, and compliance.

With the new Title II rule under the Americans with Disabilities Act, government agencies and public institutions serving larger populations must ensure all digital content—including PDFs—is accessible by April 24, 2026. For many, the challenge is not only catching up on remediation but creating a sustainable, scalable approach to stay compliant into the future.

Are fragmented print and mail workflows creating complexity and compliance risks within your production operation? Join us to learn how a strategic approach to workflow consolidation can not only reduce costs but ensure control and visibility. Discover how a unified “superhighway” for your documents can help you reduce errors, streamline processes, and create a more flexible and efficient business. This isn’t just about making things easier—it’s about building a stronger, more compliant operation

Your competitors are already streamlining operations for efficiency and profit—now it’s your turn.

When you’re processing hundreds of workflows across your operations, you’re not just managing documents—you’re managing unnecessary risk and delays. Fragmented processes create operational strain, slow onboarding, and limit both growth and profitability.

Skilled Nursing Facilities are increasingly turning to emerging technology to better communicate in the primary language of their patients, particularly in important patient communications such as care letters and benefits documents. In many communities, the primary language is not English. Therefore, SNF’s must be able to create culturally appropriate translated materials but do so quickly so patients experience no delays.

Recent DOJ Final Rules have spurred digital and document accessibility programs across state and local governments. Join experts Ken Nakata, Converge Accessibility, and Doug Koppenhofer, CrawfordTech, to learn how Crawford Technologies’ unique solutions can help your organization achieve immediate and long-term compliance goals.

Tired of slow, costly, and inefficient transactional document accessibility?

Elevate your document production CrawfordTech’s DTE 5.8 release.

Join us for an in-depth exploration of how Crawford Technologies’ AccessibilityNow® DocMD for LMS seamlessly integrates with D2L’s Brightspace Learning Management System.

With a new administration in office, the CMS health equity regulatory landscape is evolving rapidly. Join industry experts Ana Handshuh from Cat5 Strategies and Doug Koppenhofer from Crawford Technologies as they unpack the latest CMS provisions on accessibility and language inclusivity and discuss the anticipated changes under the new administration.

With DTE 5.7, we’re making it even easier for businesses to communicate with their customers, in the way that’s best for the individual. Join us to discover the latest enhancements and performance improvements designed to streamline workflows, enhance accuracy, ensure compliance and create accessible communications with unparalleled efficiency. Don’t miss this opportunity to elevate your business with advanced automation that ensures seamless communication tailored to each customer’s needs.

Join Dennis Quon and Jen Goulden to go beyond the basics. In this webinar we will discuss strategies to meet compliance, find documents on your web site and prioritize content.

State and local governments, counties, public and private universities, community colleges, utility companies and K-12 are all under increasing pressure to comply with ADA Title II accessibility requirements. Join accessibility experts Doug Koppenhofer and Ken Nakata, a former DOJ attorney, for an essential webinar providing guidance on meeting these critical deadlines.

Regulations requiring translated documents have become the norm in healthcare and are gaining traction in other industries. As this trend continues, these regulations will soon become commonplace across various industries. Is your organization ready to adapt to this potential shift?

In Canada, where people speak many different languages and work with two official idioms, it is important to create an educational system where everyone can communicate effectively in whichever language they prefer.

Discover the latest enhancements and performance improvements with our Digital Transform Engine (DTE – the driving force behind our entire solution portfolio.

Is your organization struggling to navigate the ever-changing landscape of global legal accessibility? Do your customer-facing documents feel more like locked gates than open doors?

Confused by the new CMS health equity provisions regarding alternate formats, document accessibility and language translation? We have brought together Medicare and document specialists to help you understand the implications of the CMS health equity regulatory changes and give you guidance on how to deal with them.

Join us for an insightful webinar that delves into the future of customer communication solutions tailored specifically for the Insurance sector. In an industry where effective communication is paramount, staying ahead of the curve is key to success.

Automation is just the first step. This webinar dives into crafting a holistic digital strategy for your document and communication management.

Cracking the code on document accessibility? Conquer WCAG 2.2 with CrawfordTech!
Dive deep into the newly released WCAG 2.2, the gold standard for inclusive documents, in this insightful webinar. Discover how to future-proof your content, boost user experience for everyone, and effortlessly navigate compliance with AccessibilityNow® tools and guidance.

Revolutionize healthcare accessibility and inclusion! The 2023 CMS Final Rule has set new standards for inclusivity, accessibility, and equality, demanding swift action from healthcare companies. If not done properly, translating documents to different languages, and generating accessible formats can be onerous.

Colorado cities, counties and state agencies face the July 1, 2024 deadline for making content accessible to people with disabilities, and Crawford Technologies is helping these entities significantly reduce time to compliance by simplifying the process and injecting AI technology and best practices into each entity’s approach.

Discover the latest enhancements and performance improvements in the driving force behind our entire solution portfolio. Hear from our experts how DTE V5.5 can help you streamline document production, maintain compliance, and create accessible communications with unparalleled efficiency.

In today’s fast-paced digital landscape, rapidly accessible communication is at the core of every successful organization. This webinar will explore the evolution of communication technologies, emphasizing the need for responsive HTML in enhancing customer experience and satisfaction.

If your organization is dedicated to inclusivity, but you’re seeking a strategic solution to make your documents accessible to individuals who are blind, partially sighted and/or web users with disabilities, this event is a must-attend.

We are going to look at how Artificial Intelligence and Machine Learning (AI and ML) are revolutionizing production communication production and delivery while enabling many organizations to achieve more success and improve the Customer Experience (CX) while reducing labor and production printing and mailing costs.

In the United States, where people speak many different languages, it is important to create an educational system where everyone can communicate effectively in whichever language they prefer.

Today organizations must manage an ever-increasing volume of information. What’s more, that information can be found in databases, content repositories, business systems, and any number of applications both inside and outside of the organization.

Are your security measures comprehensive enough to protect your production print files effectively? Critical customer documents contain sensitive Personal Private Information (PPI) and Personal Health Information (PHI), making compliance with industry standards and government regulations non-negotiable.

The latest DOJ Proposed ADA Regulation from August 2023 states that all electronic communications, including websites, content, and documents, must be accessible to everyone.

Don’t Miss Out on the Future of Onboarding Excellence! It’s time to Get Smart about job onboarding and start saving time and money today!

Disability prevalence and an ageing population means that upwards of 20% of your customers experience visual and cognitive impairments. At the same time accessibility legislation and regulations are increasing across Europe. Ensuring digital accessibility makes the content you provide work for everyone. Plus, it protects your business from legal and reputational risk.

The population is aging. This has led to an increase in common health problems like vision loss, cognitive disability, and blindness. Alongside this, the number of annual litigations and lawsuits is rising. Ensuring accessibility makes the content you provide work for everyone. Plus, it protects your business from violating the law — like the Americans with Disabilities Act.

If you produce customer communications or content (web-based, PDF, or printed) you’ve likely heard the term accessibility. But are you taking steps to ensure your content is accessible? Do you even know where to start?

From what we’ve seen during our time in the production print industry, dealers face five key challenges. Do you struggle with any of these? 1. Technological complexity. 2. Evolving customer expectations and demands. 3. Cost pressures. 4. A saturated marketplace and intense competition. 5. Workflow integration issues. Stop letting these things get in the way

Get ready for the second installment of our Selling Accessibility Webinar Series! Part two will cover what you (a print service provider) need to make sure your clients know. Join us as we discuss: · What a reasonable accommodation is and how clients can meet them. This includes accessible document delivery via digital formats

Improvements are coming to the CrawfordTech tools you use! The Digital Transform Engine (DTE) powers our solution portfolio. These solutions deliver superior fuctionality, efficiency, and performance to simplify your document production. Plus, they provide you with the tools to efficiently create accessible communications.

Globally, 59% of all internet traffic now comes from mobile devices. If a user has a bad mobile experience — like trying to read a PDF on their phone — they’re less likely to remain a customer. Transactional documents, and other types of customer communications, must be responsive across different devices. Meaning the layout of content should adapt to fit any screen. Are you delivering communications correctly? If not, do you have a strategy to start doing so?

Over the coming year, we’ll be hosting 4 webinars around the theme of “Selling Accessibility.” These will give you the knowledge you need to sell document accessibility. So, you’ll be able to expand your services and make core services stickier. The first session will cover the legal reasons to focus on accessibility.

This session will explore the challenges and opportunities related to making system generated, high-volume documents, otherwise known as “transactional documents”, accessible at scale. Workflows to remediate transactional documents, which are highly variable from a data perspective, but also uniform from a layout perspective – i.e., bank statements, explanations of benefits, invoices, pay stubs, transcripts, tuition bills, tax bills, etc. – are ideal candidates for automated remediation and quality assurance.

Imagine you are a person with a disability who relies on a screen reader or braille display. You need these tools to find information on your available vacation time and / or to read your pay stub documents. If your payroll company doesn’t make this information screen reader friendly, it puts you at a distinct disadvantage in the workplace. 

Files like statements, invoices, Explanations of Benefits (EOBs), etc. contain Personal Private Information (PPI) and Personal Health Information (PHI). Both industry standards and government ruling protect this information. So, breach or unauthorized release can — and does — result in bad publicity, legal action, and significant fines. Do your security procedures consider these production print files?

Most organizations today understand the importance of providing accessible documents to their blind, partially sighted and cognitively disabled customers. It is the right thing to do but what do you need to know?

Crawford Technologies enables organizations to deliver automated accessibility services, expertise, and solutions through the AccessibilityNow® platform. In working with many high-profile clients across financial services, healthcare, government, education, and telecommunications, we have learned that the path to making content accessible can be distilled into this simple, repeatable model: Find, Test and Fix.

At the center of the CrawfordTech solutions portfolio is our Digital Transform Engine (DTE), proven to deliver superior functionality, efficiency and performance for the creation of customer communications including accessible communications. It is the foundation of our print stream transformation, document reengineering and document accessibility products, and more. In DTE V5.3, we have added numerous enhancements and performance improvements. These enhancements help our customers get more value out of our solutions, improve customer experience and ensure compliance with the latest regulations.

Do you feel alone in a small or one-person office? Are you overwhelmed trying to learn everything you need to ensure accessibility compliance? It doesn’t have to be that way. During this session, we will look at how small offices, from different colleges and universities, can team up.

In our continuing series of document accessibility webinars for higher education, our industry experts will share the challenges and barriers they face making sure students have the course materials they need to have equal learning opportunities in every class they attend.

Educational webinar that will cover common use cases related to improving the user experience for document remediation.

Due to resounding interest from INg members at past forums. Crawford Technologies will be hosting an INg members-only webinar. This will be an educational session on accessibility and will focus on how you can utilize it to strengthen relationships with your customers and turn it into a money-making venture.

Crawford Technologies enables organizations to deliver automated accessibility services, expertise, and solutions through the AccessibilityNow® platform. In working with many high profile clients across financial services, healthcare, government, education, and telecommunications, we have learned that the path to making content accessible can be distilled into this simple, repeatable model: Find, Test and Fix.

Crawford Technologies DTE 5.2 release webinar

We will uncover the importance for the communications, course content and other forms of digital media created and hosted at your institution to allow equal access to students, their families, faculty, alumni and donors.

Xplor member organizations are moving to cloud-based solutions for Customer Communication Management (CCM). Ernie Crawford, CEO and founder of Crawford Technologies, along with Adam Armstrong, Harvey Gross, and a speaker from Smart Communications will explain how cloud-based CCM solutions are more secure than on-premises deployments and show CCM applications and operations that are running in the cloud.

Organizations should be aware that the State of New York recently enacted a new business law – Section 601-B that requires; “Each and every principal creditor or debt collector shall, in each initial communication, clearly and conspicuously disclose to the debtor that each communication can be provided in an alternative, reasonably accommodatable, format”

This webinar will review the challenges facing higher education facilities to ensure online content, and student course materials, meet the ADA, AODA & Section 508 accessibility standards.

Are your legacy content management archives holding you and your business back? Learn how to migrate your content using Crawford Technologies proven STEP methodology. Reduce costs, accelerate business growth, increase customer satisfaction, and improve the digital experience.

Join Aimée Ubbink and Ligia Mora for a lively discussion around what the current problem is with remediating PDF documents as well as a face-off between traditional remediation and AccessibilityNow® Remediate.