News & Events
2025 Industry Summit

Join us for CrawfordTech’s 2025 Industry Summit
From Virtual Success to In-Person Excellence
Date: April 2 – 3, 2025
Location: Sable Hotel, Navy Pier
Chicago, IL
Discover the future of document strategy in customer communications at this in-person summit hosted by Crawford Technologies. Connect with healthcare, insurance, finance, and other industry leaders, and gain valuable insights into groundbreaking software solutions transforming the customer experience.
Event Highlights
- Expert-Led Sessions: Learn from industry leaders, strategic thinkers and innovators.
- Networking Events: Including our closing rooftop reception on Navy Pier with breathtaking views of Downtown Chicago, the river, and the lake.
- Exclusive Partner Showcases: Discover the latest tools, technologies, and strategies from our sponsors.
Who Should Attend?
This event is about document strategies and is tailored for professionals from diverse industries such as healthcare, finance, insurance, telecommunications, government, and beyond. It’s an ideal opportunity for those involved in customer communications, operations, CX leadership, compliance, accessibility, workflow management, and document management solutions. Whether you’re a print service provider, in-plant operator document management leader, or a customer communication management expert, this event offers valuable insights and connections to drive success in your role.

SPEAKERS

Darren Baalke
Solutions Architect
Crawford Technologies

Craig Boassaly
President
Eliquo Training

Taylor Bockrath
Sales Executive
Flatirons Digital Innovations

Kemal Carr
President
Madison Advisors

Tom Chapleau
VP Client Services
Quantum

Ernie Crawford
President & CEO
Crawford Technologies

Harvey Gross
Senior Vice President, Strategic Sales
Crawford Technologies

Jen Goulden
Accessibility Compliance Support Manager
Crawford Technologies

Rich Huff
Senior Analyst
Madison Advisors

Bill Jaworski
Assistant Vice President
Enterprise Automation, Lincoln Financial Group

Lori Joyner-Swetlin
Postal Solutions Leader
GrayHair Software

Doug Koppenhofer
Vice President, Accessibility Center of Excellence
Crawford Technologies

Lisa Lipowski
IT Supervisor
RR Donnelley

Andy Keller
Technical Domain Architect for Operational Messaging
USAA

Ligia Mora
Senior Product Development Manager
Crawford Technologies

Lois Ritarossi
President
High Rock Strategies LLC

John Rogler
Director of Document Translation Sales
Crawford Technologies

Erin McCart
Sr. Product Manager
Crawford Technologies

Elizabeth Stephen
Customer Communications Strategist | Digital Adoption Expert
Chameleon Collective

Mia Papanicolaou
Customer Communications Strategist | Email Marketing Expert
Chameleon Collective

Marty Pavlik
Executive Vice President
Doculabs

Dennis Quon
Director, Accessibility Center of Excellence EDP
Crawford Technologies

Mikayla Thompson
Solutions Architect
Crawford Technology

Jamie Strawbridge
Partner
Brown Goldstein & Levy

Kevin Tondreau
Director of Customer Solutions
Crawford Technology

Tess Venhoff
Product Evangelist at Hyland
Hyland

Andy Young
Founder & Principal Analyst
Treeline Research
2025 Industry Summit Agenda
Day 1
9:00 AM – 9:15 AM | Welcome
9:15 AM – 10:00 AMÂ | Keynote: Ernie Crawford, Crawford Technologies
10:00 AM – 10:45 AM | Panel: Beyond Automation: AI as a Driver of Innovation and Growth
10:45 AM – 11:00 AM |Â Break
CX Track

11:00 AM - 11:45 AM
Evolution of Customer Communications Management | Kemal Carr & Rich Huff, Madison Advisors

11:45 AM - 12:30 PM
Redefining CX: How Smart Tech & Strategy Drive Business Growth | Mia Papanicolaou & Liz Stephen, Chameleon Collective
Accessibility Track

11:00 AM - 11:45 AM
Document Accessibility: A Legal Imperative, Staying Compliant in 2025 & Beyond | Jamie Strawbridge, Brown, Goldstein and Levy

11:45 AM - 12:30 PM
From Print to Digital: RRD’s Journey in Accessible Transactional Documents | Lisa Lipowski, RR Donnelley
12:30 PM – 2:00 PM | Lunch & Exhibit Hall
CX Track

2:00 PM - 2:45 PM
The Banking Fiasco: Defaulting Customers to Digital | Andy Young, Treeline Research

2:45 PM - 3:30 PM
Work Smarter, Not Harder: The Power of Intelligent Workflows | Tom Chapleau, Quantum Group
Accessibility Track

2:00 PM - 2:45 PM
AccessibilityNow® Remediate Tips & Tricks | Mikayla Thompson and Jen Goulden, Crawford Technologies
2:45 PM - 3:30 PM
Panel : Are Compliant Documents Actually Useable?
3:30 PM – 3:45 PM | Break
CX Track
3:45 PM - 4:30 PM
Panel: Succeeding with Declining Print Volumes

4:30 PM - 5:15 PM
Modernizing Archive Systems in a Digital World | Marty Pavlik, Doculabs
Accessibility Track

3:45 PM - 4:30 PM
Accelerating Accessibility Compliance with AI | Ligia Mora and Darren Baalke, Crawford Technologies

4:30 PM - 5:15 PM
Best Practices for Managing High Volume Transactional Accessibility | Doug Koppenhofer, Crawford Technologies
Day 2
CX Track
9:00 AM - 9:45 AM
From Legacy to Leading-Edge: How Workflow Automation & Digital Transformation Drive Results | Lois Ritarossi, High Rock Strategies

9:45 AM - 10:30 AM
Integrating Postal Data Into Your Workflows: Achieve Enterprise Impact by Unlocking the Power of Your Customer Data | Lori Joyner-Swetlin, GrayHair Software
Accessibility Track
9:00 AM - 9:45 AM
Panel: Putting it All Together: The Enterprise Accessibility Journey

9:45 AM - 10:30 AM
Accessible Documents On Demand, Tailoring Your Customer Experience | Dennis Quon, Crawford Technologies
10:30 AM -10:45 AM | Break
CX Track
10:45 AM - 11:30 AM
Panel: Future proofing your CCM Workflows & Processes

11:30 AM - 12:15 PM
Migrating ECM Solutions to the Cloud | Bill Jaworski, Lincoln Financial Group
Accessibility Track

10:45 AM - 11:30 AM
Accelerating Your Teams Accessibility Compliance Journey | Crawford Technologies & Eliquo

11:30 AM - 12:15 PM
Panel: Trends in Language Translation
12:15 PM – 1:45 PM | Lunch & Exhibit HallÂ
CX Track

1:45 PM - 2:30 PM
Unlock the Power of Your Content: Introducing The Content Innovation Cloudâ„¢ | Tess Venhoff, Hyland

2:30 PM - 3:15 PM
Future proof your Legacy Content by Migrating to the Cloud | Erin McCart and Harvey Gross, Crawford Technologies
Accessibility Track

1:45 PM - 2:30 PM
Ensuring Your Website Content is Accessible & Compliant without Breaking the Bank | Ligia Mora, Crawford Technologies

2:30 PM - 3:15 PM
AccessibilityNow® Designer Tips & Tricks | Mikayla Thompson and Jen Goulden, Crawford Technologies
3:15 PM – 3:30 PM | Break
3:30 PM – 4:15 PM | Panel: Future of Customer Communications
4:15PM – 4:45 PM | Sessions Wrap Up & Closing Remarks
Networking Dinner
Where And When
The 2025 Industry Summit in Chicago is poised to be an industry-defining event, gathering top leaders and innovators for a high-impact experience filled with groundbreaking insights and valuable networking opportunities. This summit offers an exclusive platform to showcase your brand, engage with a highly targeted audience, and be part of the conversation shaping the future of customer communications. Don’t miss your chance to stand out and make a significant impact—join us and ensure your brand is at the center of this landmark event, where the future of the industry is forged.
April 1-4, 2025
900 E Grand Ave, Chicago, IL 60611
Summit Sponsors

Diamond Sponsor

Diamond Sponsor

Diamond Sponsor

Sapphire Sponsor

Sapphire Sponsor
Participating Companies
Sign Up

Full Event Pass
Pass for 2 Days
Price: $325
Your pass includes:
- Registration for one person
- $159/night – Sable at Navy Pier
- All main event sessions
- All breakfasts and lunches
- Networking event & dinner on the rooftop of the Sable on Navy Pier
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