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News & Events

2025 Industry Summit

2025 Industry Summit logo

Join us for CrawfordTech’s 2025 Industry Summit

From Virtual Success to In-Person Excellence

Date: April 2 – 3, 2025
Location: Sable Hotel, Navy Pier
Chicago, IL

Discover the future of document strategy in customer communications at this in-person summit hosted by Crawford Technologies. Connect with healthcare, insurance, finance, and other industry leaders, and gain valuable insights into groundbreaking software solutions transforming the customer experience.

Event Highlights

  • Expert-Led Sessions: Learn from industry leaders, strategic thinkers and innovators.
  • Networking Events: Including our closing rooftop reception on Navy Pier with breathtaking views of Downtown Chicago, the river, and the lake.
  • Exclusive Partner Showcases: Discover the latest tools, technologies, and strategies from our sponsors.

Who Should Attend?

This event is about document strategies and is tailored for professionals from diverse industries such as healthcare, finance, insurance, telecommunications, government, and beyond. It’s an ideal opportunity for those involved in customer communications, operations, CX leadership, compliance, accessibility, workflow management, and document management solutions. Whether you’re a print service provider, in-plant operator document management leader, or a customer communication management expert, this event offers valuable insights and connections to drive success in your role.

2025 Industry Summit logo

SPEAKERS

Darren Baalke

Darren Baalke

Solutions Architect

Crawford Technologies

Craig Boassaly

Craig Boassaly

President

Eliquo Training

Taylor Bockrath

Taylor Bockrath

Sales Executive

Flatirons Digital Innovations

Kemal Carr

Kemal Carr

President

Madison Advisors

Tom Chapleau

Tom Chapleau

VP Client Services

Quantum

Ernie Crawford

Ernie Crawford

President & CEO

Crawford Technologies

Harvey Gross

Harvey Gross

Senior Vice President, Strategic Sales

Crawford Technologies

Jen Goulden

Jen Goulden

Accessibility Compliance Support Manager

Crawford Technologies

Rich Huff

Rich Huff

Senior Analyst

Madison Advisors

Bill Jaworski

Bill Jaworski

Assistant Vice President

Enterprise Automation, Lincoln Financial Group

Lori Joyner-Swetlin

Lori Joyner-Swetlin

Postal Solutions Leader

GrayHair Software

Doug Koppenhofer

Doug Koppenhofer

Vice President, Accessibility Center of Excellence

Crawford Technologies

Lisa Lipowski

Lisa Lipowski

IT Supervisor

RR Donnelley

Andy Keller

Andy Keller

Technical Domain Architect for Operational Messaging

USAA

Ligia Mora

Ligia Mora

Senior Product Development Manager

Crawford Technologies

Lois Ritarossi

Lois Ritarossi

President

High Rock Strategies LLC

John Rogler

John Rogler

Director of Document Translation Sales

Crawford Technologies

Erin McCart

Erin McCart

Sr. Product Manager

Crawford Technologies

Elizabeth Stephen

Elizabeth Stephen

Customer Communications Strategist | Digital Adoption Expert

Chameleon Collective

Mia Papanicolaou

Mia Papanicolaou

Customer Communications Strategist | Email Marketing Expert

Chameleon Collective

Marty Pavlik

Marty Pavlik

Executive Vice President

Doculabs

Dennis Quon

Dennis Quon

Director, Accessibility Center of Excellence EDP

Crawford Technologies

Mikayla Thompson

Mikayla Thompson

Solutions Architect

Crawford Technology

Jamie Strawbridge

Jamie Strawbridge

Partner

Brown Goldstein & Levy

Kevin Tondreau

Kevin Tondreau

Director of Customer Solutions

Crawford Technology

Tess Venhoff

Tess Venhoff

Product Evangelist at Hyland

Hyland

Andy Young

Andy Young

Founder & Principal Analyst

Treeline Research

2025 Industry Summit Agenda

Day 1

9:00 AM – 9:15 AM | Welcome

9:15 AM – 10:00 AM  | Keynote: Ernie Crawford, Crawford Technologies

10:00 AM – 10:45 AM | Panel: Beyond Automation: AI as a Driver of Innovation and Growth

10:45 AM – 11:00 AM |  Break

CX Track

Madison Advisors logo

11:00 AM - 11:45 AM

Evolution of Customer Communications Management | Kemal Carr & Rich Huff, Madison Advisors

Chameleon collective logo

11:45 AM - 12:30 PM

Redefining CX: How Smart Tech & Strategy Drive Business Growth | Mia Papanicolaou & Liz Stephen, Chameleon Collective

Accessibility Track

Brown Goldstein & Levy

11:00 AM - 11:45 AM

Document Accessibility: A Legal Imperative, Staying Compliant in 2025 & Beyond | Jamie Strawbridge, Brown, Goldstein and Levy

Chameleon collective logo

11:45 AM - 12:30 PM

From Print to Digital: RRD’s Journey in Accessible Transactional Documents | Lisa Lipowski, RR Donnelley

12:30 PM – 2:00 PM | Lunch & Exhibit Hall

CX Track

Treeline logo

2:00 PM - 2:45 PM

The Banking Fiasco: Defaulting Customers to Digital | Andy Young, Treeline Research

Quantum Group logo

2:45 PM - 3:30 PM

Work Smarter, Not Harder: The Power of Intelligent Workflows | Tom Chapleau, Quantum Group

Accessibility Track

Crawford Tech logo

2:00 PM - 2:45 PM

AccessibilityNow® Remediate Tips & Tricks | Mikayla Thompson and Jen Goulden, Crawford Technologies

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2:45 PM - 3:30 PM

Panel : Are Compliant Documents Actually Useable?

3:30 PM – 3:45 PM | Break

CX Track

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3:45 PM - 4:30 PM

Panel: Succeeding with Declining Print Volumes

Doculabs logo

4:30 PM - 5:15 PM

Modernizing Archive Systems in a Digital World | Marty Pavlik, Doculabs

Accessibility Track

Crawford Tech logo

3:45 PM - 4:30 PM

Accelerating Accessibility Compliance with AI | Ligia Mora and Darren Baalke, Crawford Technologies

Crawford Tech logo

4:30 PM - 5:15 PM

Best Practices for Managing High Volume Transactional Accessibility | Doug Koppenhofer, Crawford Technologies

Day 2

CX Track

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9:00 AM - 9:45 AM

From Legacy to Leading-Edge: How Workflow Automation & Digital Transformation Drive Results | Lois Ritarossi, High Rock Strategies

Greyhair logo

9:45 AM - 10:30 AM

Integrating Postal Data Into Your Workflows: Achieve Enterprise Impact by Unlocking the Power of Your Customer Data | Lori Joyner-Swetlin, GrayHair Software

Accessibility Track

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9:00 AM - 9:45 AM

Panel: Putting it All Together: The Enterprise Accessibility Journey

Crawford Tech logo

9:45 AM - 10:30 AM

Accessible Documents On Demand, Tailoring Your Customer Experience | Dennis Quon, Crawford Technologies

10:30 AM -10:45 AM | Break

CX Track

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10:45 AM - 11:30 AM

Panel: Future proofing your CCM Workflows & Processes

Lincoln Financial Group logo

11:30 AM - 12:15 PM

Migrating ECM Solutions to the Cloud | Bill Jaworski, Lincoln Financial Group

Accessibility Track

Eliquo Training logo

10:45 AM - 11:30 AM

Accelerating Your Teams Accessibility Compliance Journey | Crawford Technologies & Eliquo

Crawford Tech logo

11:30 AM - 12:15 PM

Panel: Trends in Language Translation

12:15 PM – 1:45 PM | Lunch & Exhibit Hall 

CX Track

Hyland logo

1:45 PM - 2:30 PM

Unlock the Power of Your Content: Introducing The Content Innovation Cloudâ„¢ | Tess Venhoff, Hyland

Crawford Tech logo

2:30 PM - 3:15 PM

Future proof your Legacy Content by Migrating to the Cloud | Erin McCart and Harvey Gross, Crawford Technologies

Accessibility Track

Crawford Tech logo

1:45 PM - 2:30 PM

Ensuring Your Website Content is Accessible & Compliant without Breaking the Bank | Ligia Mora, Crawford Technologies

Crawford Tech logo

2:30 PM - 3:15 PM

AccessibilityNow® Designer Tips & Tricks | Mikayla Thompson and Jen Goulden, Crawford Technologies

3:15 PM – 3:30 PM | Break

3:30 PM – 4:15 PM | Panel: Future of Customer Communications

4:15PM – 4:45 PM | Sessions Wrap Up & Closing Remarks

Networking Dinner

Where And When

The 2025 Industry Summit in Chicago is poised to be an industry-defining event, gathering top leaders and innovators for a high-impact experience filled with groundbreaking insights and valuable networking opportunities. This summit offers an exclusive platform to showcase your brand, engage with a highly targeted audience, and be part of the conversation shaping the future of customer communications. Don’t miss your chance to stand out and make a significant impact—join us and ensure your brand is at the center of this landmark event, where the future of the industry is forged.

April 1-4, 2025

900 E Grand Ave, Chicago, IL 60611

Summit Sponsors

Flatirons logo

Diamond Sponsor

Hyland logo

Diamond Sponsor

Flatirons logo

Diamond Sponsor

Canon logo

Sapphire Sponsor

Eliquo Training logo

Sapphire Sponsor

Participating Companies

Sign Up

2025 Industry Summit logo

Full Event Pass
Pass for 2 Days
Price: $325

Your pass includes:

  • Registration for one person
  • $159/night – Sable at Navy Pier
  • All main event sessions
  • All breakfasts and lunches
  • Networking event & dinner on the rooftop of the Sable on Navy Pier

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