Solutions

Enterprise Communication Processing (ECP)

Post-Composition Communications Processing and Delivery

Business Challenge

Customer Communication Management (CCM) software comes in many shapes and sizes with each one having specific use cases that they excel at, but their focus is for document composition of customer communications. In large corporations, it is common to find multiple document composition software tools being used across different departments or teams to cater to their specific needs. None of these document composition tools were designed to manage print streams like IBM AFP, AFPDS, Xerox LCDS, Xerox Metacode, PDF and PostScript. Nor can they handle reengineering print files that require advanced 2D barcodes or MRDF files for postal tracking. Their support for multi-channel and omni-channel document delivery is usually quite weak.

Overview

Crawford Technologies Enterprise Communications Processing (ECP) solutions provide a consistent architected layer between CCM and the document recipients. They can manage everything outside of document composition to process customer communications in print, digital, and accessible formats and output them to any communication channel, even based on individual customer preferences. They include a comprehensive suite of intelligent middleware web services and APIs, sophisticated reengineering tools, proprietary high-performance document transformation engine, powerful content services capabilities, a hyper-automated, no-code workflow platform for processing customer communications and much more.

Benefits

Multi-channel/Omni-Channel

Crawford Technologies ECP provide a single consistent interface to all digital channels, performing all necessary conversions and optimizations, greatly simplifying digital transformation, and making it easy to add support for the fast-growing multitude of digital channels and formats.

Rapid Deployment

Crawford Technologies ECP solution uses middleware web services and APIs to connect different software platforms, applications, and devices together intelligently and efficiently so they can be integrated into a single system. The single enterprise communications processing system then provides a unified service to its users for faster innovation, deployment, and return on investment (ROI) without significant upfront expenses.

Reduce Costs and Increase Customer Loyalty

Crawford Technologies ECP solutions can use customer preferences to determine how to process customer communications. As a result, enterprises can reduce costs and drive better customer experiences by delivering preference-based customers communications, reducing print costs, and outputting digital communications tailored to the recipients desires and delivered through their preferred channels.

Fewer Processing Errors

Crawford Technologies ECP solution uses intelligent workflows to prevent problems associated with human error, alleviate manual and duplicate steps, and move jobs quickly through the process. In return organizations will meet tight SLA time limits with processing speeds up to 10x faster than other solutions.

More Efficient Multitasking

Crawford Technologies ECP solutions let providers perform multiple tasks, such as onboarding new customers while processing recurring monthly orders. As a result, providers can improve operational efficiencies with fewer people, saving them time and money.

Reduce Costs and Increase Customer Loyalty

Crawford Technologies ECP solutions can use customer preferences to determine how to process customer communications. As a result, enterprises can reduce costs and drive better customer experiences by delivering preference-based customers communications, reducing print costs, and outputting digital communications tailored to the recipients desires and delivered through their preferred channels.

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Enterprise Communication Processing (ECP)

PRO Transforms

PRO Transforms delivers lightning-fast, seamless and accurate print stream conversions across all industry-standard formats, boosting efficiency and flexibility for your business.

AccessibilityNow

AccessibilityNow provides high levels of automation and integration into any environment, the platform includes software solutions and a wide range of tailored services to meet the document accessibility needs of all organizations, large and small, private sector and governments of all levels.

SmartSetup

SmartSetup is a document & application onboarding tool built for Enterprise Communications Processing (ECP). SmartSetup is an efficient no-code software solution that simplifies the indexing process for document onboarding and application migration projects.

Operations Express

Operations Express is an advanced post composition solution for re-engineering and enhancing existing high volume print streams, eliminating the need to make expensive and time-consuming application changes upstream.

PRO DocNow

PRO DocNow is a Software as a Service (SaaS) offering that adds flexibility to any print and mail operation by reengineering, optimizing and normalizing print and PDF files for superior print and finishing equipment utilization and increased operator productivity.

PRO Conductor

PRO Conductor is an integration platform to automate and orchestrate every step of your Customer Communications Management (CCM) environment to increase quality and improve operational performance while reducing cost.

PRO Designer Product Family

PRO Designer is a powerful Graphical User Interface (GUI) design tool to quickly configure the actions and parameters that direct how fully composed files will be processed to deliver specific print or digital output.

eDeliveryNow® Preference Manager

eDeliveryNow® Preference Manger is a core part of the eDeliveryNow® Platform. It aligns customers’ preferred communication channels by capturing, storing, and managing preferences for eDelivery, accessible document, and traditional.

Go Mobile

Go Mobile from Crawford Technologies provides an easy-to-use, comprehensive tagging solution to create templates to transform existing transactional customer communications in AFP and PDF to responsive HTML5 communications that automatically adapt the layout to fit to any screen perfectly.

Sunrise

Sunrise gives businesses a high-volume, modern content transformation manager. It is a Web services REST API for integrating customer communications at the content level.

CCM Gateway for Alfresco™

CCM Gateway for Alfresco, developed by Crawford Technologies, provides sophisticated, universal print stream conversions, indexing, and document classification for a wide range of print formats, including AFP, Xerox, PDF, PostScript, PCL, and others.

CCM Gateway for Nuxeo

CCM Gateway for Nuxeo, developed by Crawford Technologies, provides sophisticated, universal print stream conversions, indexing, and document classification for a wide range of print formats, including AFP, Xerox, PDF, PostScript, PCL, and others.

CCM Gateway for SharePoint

CCM Gateway for SharePoint, developed by Crawford Technologies, provides sophisticated, universal print stream conversions, indexing, and document classification for a wide range of print formats, including AFP, Xerox, PDF, PostScript, PCL, and others.

enPower

enPower and its foundation of APIs and Web Services empower organizations to stay agile and utilize emerging technologies without needing to rip out and replace existing legacy infrastructure.

PRO Archiver for OpenText™ Documentum Platform

PRO Archiver for OpenText™ Documentum Platform, developed by Crawford Technologies, provides sophisticated, universal print stream conversions, indexing, and document classification for a wide range of print formats, including AFP, Xerox, PDF, PostScript, PCL, and others.

Enterprise Communications Processing Hub

Enterprise Communications Processing capabilities include middleware web services and APIs for system application integration and retrieving print stream customer communication files, reengineering tools for enhancing existing high-volume print-streams, content services for retrieving, archiving and migrating customer communications, document transformation engine for transforming them into print, electronic, and mobile-ready formats, and a hyper-automated, no code workflow platform for orchestrating the output and delivery to customers’ preferred communication channels.

Specifications

The Enterprise Communications Processing solutions support virtually any content transformation

Print formats

AFP to PDF
AFP to PDF/A
AFP to PDF/UA
AFP to HTML
AFP to accessible HTML
AFP to responsive HTML
AFP to TEXT
Xerox METACODE to PDF
Xerox METACODE to HTML
Xerox LCDS to PDF
Text to PDF
Text to HTML

Document formats

MS Word to PDF
EXCEL to PDF
PowerPoint to PDF
RTF to PDF
EML to PDF
EMLX to PDF

Image formats

TIFF to PDF
JPG to PDF
BMP to PDF
HEIC TO PDF

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