Solutions
eDelivery
Multichannel Digital Output and Electronic Delivery of Customer Communications
The eDeliveryNow® Platform is an open and modular framework that utilizes REST APIs and Web Services to make it extensible and adaptable to meet current and future customer communication needs. It provides organizations with system components to personalize the delivery of customer communications via a customers’ preferred digital channel while achieving new efficiencies and cost savings. It eliminates the need to recompose print-ready documents or change up-front workflows. It efficiently transforms customer communications and documents originally designed and formatted for physical delivery into mobile ready, accessible formats. These communications can then be electronically sent via a customer’s preferred communication channel.
eDeliveryNow Platform
The eDeliveryNow® Platform is an open and modular framework that utilizes REST APIs and Web Services to make it extensible and adaptable to meet current and future customer communication needs. It provides organizations with system components to personalize the delivery of customer communications via a customers’ preferred digital channel while achieving new efficiencies and cost savings. It eliminates the need to recompose print-ready documents or change up-front workflows. It efficiently transforms customer communications and documents originally designed and formatted for physical delivery into mobile ready, accessible formats. These communications can then be electronically sent via a customer’s preferred communication channel.
From Our Blog
Is All of Your Customer Content Responsive?
By now, we all know that customer experience (CX) is a major business differentiator. Particularly in crowded markets, businesses that focus on the customer can gain an advantage. But did you know that 90% of people in the US use their smartphones for banking, checking statements and balances, and making payments? So, as more and more customers move to using mobile devices in place of computers, companies need to adapt.
Harvey Gross | Nov 18, 2022
The Net Promoter Score
The Net Promoter Score®, or NPS®, is a customer experience metric used to track customer loyalty. Basically, it serves as a standardized "yardstick" for organizations to gauge customer loyalty. Plus, it allows you to compare scoresc to organizations in other industries. If an organization wants to make customer experience a priority, the NPS score is a great tool to track progress.
Kyley Crews | Sep 21, 2022
Why Customer Preferences Matter: The Impact on Business, Customer Loyalty and ROI
Actively managing preferences for customer communications started in the early 2000’s with companies promoting electronic delivery (eDelivery) of statements, bills and explanation of benefits to reduce their print and mail spend. Since then, companies and consumers have been operating in a hybrid analog/digital world. For example, it wasn’t uncommon for companies to print and mail customer communications, fax them when requested, and email them too.
Erin McCart | Oct 13, 2021
eDelivery
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