The eDeliveryNow® Platform is an open and modular framework that utilizes REST APIs and Web Services to make it extensible and adaptable to meet current and future customer communication needs.


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Secure Electronic Document Delivery: Streamline Customer Communications and Enhance Efficiency with Comprehensive eDelivery Solutions


What is Electronic Document Delivery or eDelivery?

In today’s fast-paced digital world, businesses constantly seek ways to improve customer engagement, streamline operations, and reduce costs. One area that has seen a significant digital transformation in recent years is customer communication management (CCM) and enterprise communications processing (ECP). eDelivery, also known as Electronic Document Delivery (EDD), is the process of sending documents and other information electronically instead of through traditional print and mail methods. It offers a faster, more secure, and more environmentally friendly alternative to paper-based document delivery.

eDelivery refers to the electronic delivery of important customer communications and documents through digital channels such as email, web portals, mobile apps, and SMS, replacing traditional paper-based mailings. By adopting eDelivery solutions, businesses can not only meet the growing expectations of tech-savvy customers but also realize numerous operational benefits, such as improved efficiency in delivering critical documents and data files.

According to recent studies, more than 60% of businesses believe that electronic document delivery will be the primary method of customer communication within the next five years. However, many companies still rely on printed mail as the primary or sole means of communication, presenting a significant opportunity for improvement and a chance to embrace the benefits of delivering documents electronically.

Challenges Addressed by eDelivery

Before delving into the advantages of eDelivery, let’s examine some of the common challenges businesses face with traditional customer communication methods:

Inefficient and Costly Manual Processes

Printing, packaging, and mailing paper-based communications are time-consuming and labor-intensive tasks that can drain resources and increase operational costs.

Difficulty in Meeting Customer Preferences

With the proliferation of digital devices and channels, customers expect the flexibility to choose how they receive important communications. Traditional paper-based methods limit this choice.

Compliance with Regulations and Standards

Paper-based communications offer limited opportunities for personalization and interactivity, making it difficult to engage customers effectively.

Lack of Personalization and Engagement

Printing, packaging, and mailing paper-based communications are time-consuming and labor-intensive tasks that can drain resources and increase operational costs.

eDelivery solutions address these print and mail challenges head-on by providing a more efficient, flexible, and customer-centric approach to CCM and ECP.

Benefits of Electronic Document Delivery

Implementing eDelivery solutions can bring a host of digital delivery benefits to businesses across various industries:




Improved Customer Satisfaction and Loyalty


Deliver electronic communications through preferred digital channels, leading to higher engagement and loyalty


Increased Operational Efficiency and Cost Savings


Automate manual processes, reduce print and mail costs and accelerate eDelivery times


Enhanced Security and Compliance


Protect sensitive personally identifiable information (PII) and customer data with encryption and access controls, ensure compliance with regulations


Multichannel Delivery


Reach customers through multiple channels, including email, web portals, mobile apps, and SMS


Reduced DSO (Days Sales Outstanding)


Faster delivery and payment processing can help businesses get paid quicker, improving cash flow


Tracking and Reporting


Monitor email sends, open rates, and deliverability to identify and resolve issues promptly


Paper and Postage Cost Savings


Eliminate the need for paper, envelopes, printing and postage, reducing overall mailing costs

By leveraging eDelivery solutions, businesses can significantly enhance their CCM strategies and ECP capabilities, resulting in happier customers, streamlined operations, and reduced costs.

eDelivery Features

A comprehensive eDelivery solution should offer the following key features:

Electronic Delivery of Customer Communications

Enable the digital delivery of bills, statements, notices, and other critical communications through digital channels.

Preference Management

Allow customers to select their preferred channels for receiving communications, ensuring a personalized experience.

Accessible Document Formats

Provide electronic communications in accessible formats such as PDF and HTML, enabling easy viewing on various devices and catering to customers with disabilities.

Integration with Existing Systems

Seamlessly integrate with existing CRM, ERP, and other business systems to automate electronic data flow and streamline processes.

Delivery Confirmation

Provides proof that the recipient has received the electronic document, ensuring transparency and accountability.

Digital Signatures

Ensures electronic document authenticity and prevents tampering, enhancing security and legal compliance.

Access Control

Restricts access to authorized recipients only, protecting sensitive information and PII from unauthorized viewing.

By offering these essential features, eDelivery solutions empower businesses to modernize and digitize their CCM and ECP approach to meet the evolving needs of their customers.

Electronic Document Delivery Use Cases

eDelivery solutions are applicable across a wide range of industries, including:

Finance Industry icon

Financial Services

Banks, credit card companies, and insurance providers can use eDelivery for sending account statements, bills, and policy documents securely and efficiently.

Telco, Media and Utilities Industry icon


Telecom providers can employ eDelivery for sending monthly bills, service updates, and promotional offers, enhancing customer engagement and reducing churn.

Healthcare Industry icon


Healthcare organizations can leverage eDelivery to populate patient portals, and send patient statements, appointment reminders, and lab results, ensuring timely and secure communication.

Government icon


Government agencies can use eDelivery to send tax notices, licenses, and other official documents, improving citizen services and reducing administrative costs.


Utility companies can utilize eDelivery for sending electronic bills, usage reports, and service notifications, reducing paper waste and improving customer convenience.

These are just a few examples of how eDelivery can be applied across different industries and sectors. Regardless of the industry, eDelivery solutions offer a more efficient and customer-friendly approach to digitizing CCM and ECP.

eDeliveryNow®: The Comprehensive Solution For Delivering Documents Electronically and Securely

For businesses seeking a robust and comprehensive eDelivery solution, eDeliveryNow® stands out as a top choice. Developed by Crawford Technologies, a leader in CCM and ECP solutions, eDeliveryNow offers a full suite of features and capabilities designed to help businesses streamline and digitize their customer communications.

Key benefits of eDeliveryNow include:




Multichannel Delivery


Deliver electronic customer communications through email, web portals, mobile apps, SMS, and more, catering to diverse customer preferences.




Tailor electronic communications based on customer data and preferences, ensuring a personalized experience.




Ensure customer communications are accessible to people with disabilities, complying with regulations such as WCAG.


Legacy Format Conversion


Transform legacy electronic customer communication documents into modern, digital-friendly formats, preserving the integrity of existing communications.




Seamlessly integrate with existing systems such as ERP, CRM, ECM, and billing platforms, automating data flow and minimizing manual intervention.

To learn more about eDeliveryNow and its comprehensive feature set, Click Here.

Getting Started with eDeliveryNow

Implementing eDelivery in your organization involves the following key steps:

Assess Your Current CCM Process and ECP Capabilities

Evaluate your existing customer communication workflows, identifying areas for improvement and automation.

Define Your eDelivery Goals

Establish clear objectives for your eDelivery implementation, such as reducing costs, improving customer satisfaction, or enhancing compliance.

Choose the Right eDelivery Solution

Select a comprehensive and scalable eDelivery platform like eDeliveryNow that aligns with your business requirements and integrates seamlessly with your existing systems.

Plan and Execute Your Implementation

Develop a detailed implementation plan, involving key stakeholders from IT, operations, and customer service. Execute the plan in phases, starting with a pilot project and gradually rolling out to all customers.

Train Your Staff and Educate Your Customers

Provide comprehensive training to your employees on using the eDelivery solution effectively. Educate your customers about the benefits of eDelivery and guide them through the enrollment process.

By following these steps and partnering with a trusted eDelivery provider like Crawford Technologies, you can ensure a smooth and successful transition to electronic customer communications.

Solve your Electronic Document Delivery Headaches With Crawford Technologies’ Sophisticated eDelivery Solutions

In the era of digital transformation, eDelivery has emerged as a crucial component of effective customer communication management. By addressing the challenges of traditional paper-based methods and offering numerous benefits such as improved customer satisfaction, increased operational efficiency, and enhanced compliance, eDelivery solutions enable businesses to thrive in today’s competitive landscape.

Choosing a comprehensive and reliable eDelivery platform like eDeliveryNow can help you unlock the full potential of electronic customer communications, enabling you to deliver exceptional experiences while streamlining your operations.

Ready to transform your customer communication management with eDelivery? Contact our experts today to discuss your requirements and learn how eDeliveryNow can help you achieve your goals.

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