Solutions

Customer Communications Management

Revolutionize Your Customer Communications with Crawford Technologies’ CCM Solutions

Crawford Technologies’ Customer Communications Management (CCM) solutions streamline and automate the production of personalized, high-volume customer communications such as bills, statements, policies, and letters. These solutions enable organizations to create and deliver communications across multiple channels, including print, email, web, and mobile, while ensuring accuracy, consistency, and compliance with industry regulations. With Crawford Technologies’ CCM solutions, organizations can improve customer satisfaction, reduce costs, and increase operational efficiency.

Customer Communications Management

Operations Express

Operations Express is an advanced post composition solution for re-engineering and enhancing existing high volume print streams, eliminating the need to make expensive and time-consuming application changes upstream.

CrawfordTech QA Suite

The QA Suite from Crawford Technologies delivers the tools necessary to automate and simplify document QA. These solutions ensure documents are accurate and compliant while reducing resource demands and increasing productivity.

PRO Conductor

PRO Conductor is an integration platform to automate and orchestrate every step of your Customer Communications Management (CCM) environment to increase quality and improve operational performance while reducing cost.

eDeliveryNow® Preference Manager

eDeliveryNow® Preference Manger is a core part of the eDeliveryNow® Platform. It aligns customers’ preferred communication channels by capturing, storing, and managing preferences for eDelivery, accessible document, and traditional.

Go Mobile

Go Mobile from Crawford Technologies provides an easy-to-use, comprehensive tagging solution to create templates to transform existing transactional customer communications in AFP and PDF to responsive HTML5 communications that automatically adapt the layout to fit to any screen perfectly.

Sunrise

Sunrise gives businesses a high-volume, modern content transformation manager. It is a Web services REST API for integrating customer communications at the content level.

IndiVideo™

IndiVideo™ from Crawford Technologies is an interactive, data-driven Personalized Video Platform that uses customer transactional data from any source to transform paper-based statements, bills, and policies into hyper-personalized, interactive digital videos.

CCM Gateway for Alfresco™

CCM Gateway for Alfresco, developed by Crawford Technologies, provides sophisticated, universal print stream conversions, indexing, and document classification for a wide range of print formats, including AFP, Xerox, PDF, PostScript, PCL, and others.

CCM Gateway Software Development Kit (SDK)

CCM Gateway Software Development Kit (SDK) is a modern customer communication management archiving solution. It provides large and mid-size organizations with world-class software and tools to transform, normalize output and archive high-volume, transactional customer communications, reports, and associated content.

enPower

enPower and its foundation of APIs and Web Services empower organizations to stay agile and utilize emerging technologies without needing to rip out and replace existing legacy infrastructure.

AccessibilityNow Dashboard

AccessibilityNow® Dashboard is a high-end workflow solution which includes a web-based dashboard that provides tracking of all activities, gives visibility into all files in process, and provides automated report creation capabilities.

AccessibilityNow Gateway

AccessibilityNow® Gateway solution provides organizations with the ability to retrieve, convert and present information from Archive systems and ECM repositories quickly and accurately to support multi-channel delivery requirements.

AccessibilityNow Transactional

AccessibilityNow® Transactional is the market-leading solution for making transactional documents into accessible formats.

PRO Reprint Server

Crawford Technologies PRO Reprint Server gives organizations a highly flexible, automated reprint solution for documents, bills, and statements.

QA Now

QA Now provides organizations with a scalable, fully automated QA solution to ensure the accuracy of critical customer communications.

PRO Conductor Proof and Approve

With PRO Conductor Proof and Approve, organizations can identify and correct errors before the mail is sent, thus avoiding costly reprints and re-mailings.

Review and Release

Review and Release allows organizations to easily manage the review and removal of individual documents in a transactional print workflow.

PRO WorkFlow JES

PRO WorkFLow JES is an integrated set of spool management products for z/OS and OS/390.

PRO Production Manager

PRO Production Manager is a powerful software solution designed to help businesses streamline their printing operations, improve productivity, and reduce costs.

Transpromo Express

With Transpromo Express you can quickly and affordably insert custom marketing messages and graphics into the existing white space on your customer bills, statements and invoices – without the need for complicated application redesign and programming.

DataPrep

DataPrep IServer is a high availability solution for controlling and managing the flow of data throughout an enterprise.

PRO Archiver for OpenText™ Documentum Platform

PRO Archiver for OpenText™ Documentum Platform, developed by Crawford Technologies, provides sophisticated, universal print stream conversions, indexing, and document classification for a wide range of print formats, including AFP, Xerox, PDF, PostScript, PCL, and others.

Customer Communications Management

Revolutionize Your Customer Communications with Crawford Technologies’ CCM Solutions