Most organizations today understand the importance of providing accessible documents to their blind, partially sighted and cognitively disabled customers. It is the right thing to do but what do you need to know?
Being inclusive ensures you keep life-long clients and avoid any potential lawsuits or poor customer service. This session will discuss strategies and what you need to know.
Dennis Quon, Aimee Ubbink and Jen Goulden will provide a thorough review of the basics of document accessibility, including a discussion of current legislation, and what formats you will need to consider. They’ll also take a look at what’s involved in implementing document accessibility, including a review of formats, tools available to automate the process, and the importance of testing. We’ll conclude with a real-life story of how a customer successfully developed an effective document accessibility strategy.
