Webinar Archive

Disability prevalence and an ageing population means that upwards of 20% of your customers experience visual and cognitive impairments. At the same time accessibility legislation and regulations are increasing across Europe. Ensuring digital accessibility makes the content you provide work for everyone. Plus, it protects your business from legal and reputational risk.

The population is aging. This has led to an increase in common health problems like vision loss, cognitive disability, and blindness. Alongside this, the number of annual litigations and lawsuits is rising. Ensuring accessibility makes the content you provide work for everyone. Plus, it protects your business from violating the law — like the Americans with Disabilities Act.

If you produce customer communications or content (web-based, PDF, or printed) you’ve likely heard the term accessibility. But are you taking steps to ensure your content is accessible? Do you even know where to start?

From what we’ve seen during our time in the production print industry, dealers face five key challenges. Do you struggle with any of these? 1. Technological complexity. 2. Evolving customer expectations and demands. 3. Cost pressures. 4. A saturated marketplace and intense competition. 5. Workflow integration issues. Stop letting these things get in the way

Get ready for the second installment of our Selling Accessibility Webinar Series! Part two will cover what you (a print service provider) need to make sure your clients know. Join us as we discuss: · What a reasonable accommodation is and how clients can meet them. This includes accessible document delivery via digital formats

Improvements are coming to the CrawfordTech tools you use! The Digital Transform Engine (DTE) powers our solution portfolio. These solutions deliver superior fuctionality, efficiency, and performance to simplify your document production. Plus, they provide you with the tools to efficiently create accessible communications.

Globally, 59% of all internet traffic now comes from mobile devices. If a user has a bad mobile experience — like trying to read a PDF on their phone — they’re less likely to remain a customer. Transactional documents, and other types of customer communications, must be responsive across different devices. Meaning the layout of content should adapt to fit any screen. Are you delivering communications correctly? If not, do you have a strategy to start doing so?

Over the coming year, we’ll be hosting 4 webinars around the theme of “Selling Accessibility.” These will give you the knowledge you need to sell document accessibility. So, you’ll be able to expand your services and make core services stickier. The first session will cover the legal reasons to focus on accessibility.

This session will explore the challenges and opportunities related to making system generated, high-volume documents, otherwise known as “transactional documents”, accessible at scale. Workflows to remediate transactional documents, which are highly variable from a data perspective, but also uniform from a layout perspective – i.e., bank statements, explanations of benefits, invoices, pay stubs, transcripts, tuition bills, tax bills, etc. – are ideal candidates for automated remediation and quality assurance.

Imagine you are a person with a disability who relies on a screen reader or braille display. You need these tools to find information on your available vacation time and / or to read your pay stub documents. If your payroll company doesn’t make this information screen reader friendly, it puts you at a distinct disadvantage in the workplace. 

Files like statements, invoices, Explanations of Benefits (EOBs), etc. contain Personal Private Information (PPI) and Personal Health Information (PHI). Both industry standards and government ruling protect this information. So, breach or unauthorized release can — and does — result in bad publicity, legal action, and significant fines. Do your security procedures consider these production print files?

Crawford Technologies enables organizations to deliver automated accessibility services, expertise, and solutions through the AccessibilityNow® platform. In working with many high-profile clients across financial services, healthcare, government, education, and telecommunications, we have learned that the path to making content accessible can be distilled into this simple, repeatable model: Find, Test and Fix.

At the center of the CrawfordTech solutions portfolio is our Digital Transform Engine (DTE), proven to deliver superior functionality, efficiency and performance for the creation of customer communications including accessible communications. It is the foundation of our print stream transformation, document reengineering and document accessibility products, and more. In DTE V5.3, we have added numerous enhancements and performance improvements. These enhancements help our customers get more value out of our solutions, improve customer experience and ensure compliance with the latest regulations.

Do you feel alone in a small or one-person office? Are you overwhelmed trying to learn everything you need to ensure accessibility compliance? It doesn’t have to be that way. During this session, we will look at how small offices, from different colleges and universities, can team up.

In our continuing series of document accessibility webinars for higher education, our industry experts will share the challenges and barriers they face making sure students have the course materials they need to have equal learning opportunities in every class they attend.

Educational webinar that will cover common use cases related to improving the user experience for document remediation.

Crawford Technologies enables organizations to deliver automated accessibility services, expertise, and solutions through the AccessibilityNow® platform. In working with many high profile clients across financial services, healthcare, government, education, and telecommunications, we have learned that the path to making content accessible can be distilled into this simple, repeatable model: Find, Test and Fix.

Crawford Technologies DTE 5.2 release webinar

We will uncover the importance for the communications, course content and other forms of digital media created and hosted at your institution to allow equal access to students, their families, faculty, alumni and donors.

Xplor member organizations are moving to cloud-based solutions for Customer Communication Management (CCM). Ernie Crawford, CEO and founder of Crawford Technologies, along with Adam Armstrong, Harvey Gross, and a speaker from Smart Communications will explain how cloud-based CCM solutions are more secure than on-premises deployments and show CCM applications and operations that are running in the cloud.

Organizations should be aware that the State of New York recently enacted a new business law – Section 601-B that requires; “Each and every principal creditor or debt collector shall, in each initial communication, clearly and conspicuously disclose to the debtor that each communication can be provided in an alternative, reasonably accommodatable, format”

This webinar will review the challenges facing higher education facilities to ensure online content, and student course materials, meet the ADA, AODA & Section 508 accessibility standards.

Are your legacy content management archives holding you and your business back? Learn how to migrate your content using Crawford Technologies proven STEP methodology. Reduce costs, accelerate business growth, increase customer satisfaction, and improve the digital experience.

Join Aimée Ubbink and Ligia Mora for a lively discussion around what the current problem is with remediating PDF documents as well as a face-off between traditional remediation and AccessibilityNow® Remediate.