eDeliveryNow®

The eDeliveryNow® Platform is an open and modular framework that utilizes REST APIs and Web Services to make it extensible and adaptable to meet current and future customer communication needs.

AccessibilityNow®

AccessibilityNow provides high levels of automation and integration into any environment, the platform includes software solutions and a wide range of tailored services to meet the document accessibility needs of all organizations, large and small, private sector and governments of all levels.

Improved Client Communications

Background

A nationwide construction/engineering firm dealing with 300 and 400 satellite job sites at any given time relies on constant correspondence to deal with compliance and ever changing environmental and project issues.

The Challenge

Due to an increase in business and regulatory requirements, a system had to be developed that would automate the process of delivering correspondence to new project sites. The correspondence consists of project and engineering plans, material lists, compliance and safety regulation and other miscellaneous documents.

Solution

Working with the engineering and construction firm, IBM and CrawfordTech devised a solution that allows project managers to assemble all documents and content required for a new project and deliver the finished packet to target construction sites. The new solution uses IBM FileNet P8 platform to store and manage documents. Using IBM’s WorkPlace, content in multiple formats (MS Word, MS Excel, TIFF and Adobe PDF) for new construction jobs is selected and sent to CrawfordTech’s Riptide. The request is received by Riptide and the documents retrieved from IBM FileNet P8. Riptide combines the documents along with a unique water identifying the customer, and delivers to a remote printer address. Using this solution, regulatory content, site drawings, regulatory documents and material list are delivered to new construction sites with a simple click of the button.

Results

With tougher environmental fines raising serious issues, and new OSHA regulations, it is imperative that a construction site has the proper documentation and permits to deal with demolition and construction. Using the solution built by IBM and CrawfordTech, fines have been reduced and new construction projects have started on-time and within budget — all of which add to the bottom line and increase profits.

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