A geographically distributed insurance company wanted to improve customer service and reduce their use of paper to save money and be more environmentally friendly. Their strategy was to implement a secure online self-service repository for brokers to selectively view electronic documents. CrawfordTech’s Riptide solution allows them to continue storing documents in their ECM repository and automatically convert them to PDF for online viewing and archiving, reducing their costs while giving their brokers real-time access to important information.