Saga Insurance is the largest provider of specialized insurance services in the UK, focusing exclusively on the provision of high quality services for people aged 50 and over. With over 1000 employees supporting over 2 million customers, and receiving a total of over 15,000 calls each day, Saga wanted to be able to improve customer service by providing access to documents through a secure web portal integrated with their archive and CRM system. PRO Archiver for Documentum was selected as a centralized electronic document management solution. The solution now archives and manages approximately 80 million documents, with 26,000 added each day, enabling customer service staff to access information with a click of a button