Resources
Success Stories
Real-life Stories of how our Customers Solve their Problems with CrawfordTech Solutions
Crawford Technologies solutions are used by customers throughout the world to expand their businesses, solve problems, and reduce costs. Our customer base includes seven of the top ten U.S. banks, thirteen of the top U.S. insurance companies, and five of the world’s top ten car manufacturers.
Learn more about how our customers have successfully used CrawfordTech products, on their own, as well as in conjunction with partner solutions.
A geographically distributed insurance company wanted to improve customer service and reduce their use of paper to save money and be more environmentally friendly. Their strategy was to implement a secure online self-service repository for brokers to selectively view electronic documents. CrawfordTech’s Riptide solution allows them to continue storing documents in their ECM repository and automatically convert them to PDF for online viewing and archiving, reducing their costs while giving their brokers real-time access to important information.
A large retail bank needed to demonstrate their compliance with banking regulations by providing a comprehensive analysis of its previous 10 years of customer credit card statements, representing over 50 million issued cards. They used CrawfordTech solutions to automatically convert, identify, extract and re-purpose the necessary information to prove compliance and gain valuable insights into their customers’ behavior.
A state student loan agency needed to be in compliance with Department or Education regulations to make all communications, such as forms and other documents, accessible to blind, partially sighted and cognitively disabled clients. CrawfordTech’s powerful accessibility solutions were used to automate the conversion thousands of documents to Accessible PDF for online epresentment, allowing individuals who utilize assistive technologies such as JAWs, screen readers, refreshable braille displays, and computers with accessibility features to receive and consume vital communications.
This large energy supplier manages and delivers well over 3 million documents each year, providing support to over 15 million customers. They turned to CrawfordTech to help them reduce costs through digital delivery and a secure online portal, while improving customer service, and simplifying regulatory compliance. A tightly integrated, consolidated and centralized archiving solution allows customers to receive communications in the format they prefer, and gives customer service personnel instant access to relevant information.
Société Générale is one of the world’s top 20 banks, with 157,000 employees world-wide providing a wide range of financial services in 45 countries. They needed to archive statements and structured data in compliance with European Union VAT regulations, and retain documents for over 7 years. CrawfordTech’s PRO Archiver for InfoArchive now allows users to access their statements over 60,000 times each day via secure online portals, eliminating the need to print and post statements. Approximately 60 applications are connected to the archive, satisfying Société Générale’s vision of a single unified system.
