Resources
Success Stories
Real-life Stories of how our Customers Solve their Problems with CrawfordTech Solutions
Crawford Technologies solutions are used by customers throughout the world to expand their businesses, solve problems, and reduce costs. Our customer base includes seven of the top ten U.S. banks, thirteen of the top U.S. insurance companies, and five of the world’s top ten car manufacturers.
Learn more about how our customers have successfully used CrawfordTech products, on their own, as well as in conjunction with partner solutions.
A large energy company had a dozen Enterprise Content Management systems, including a legacy ASG Mobius solution, based on an IBM zOS mainframe and was costly to maintain, and did not meet new architectural standards for enterprise applications. They worked closely with Crawford Technologies professional services in conjunction with other vendors to successfully consolidate their ECM repositories and migrate over 500 Million documents from the existing archive.
To be in compliance with current regulations, this telecommunications firm needed to provide statements in both print and electronic accessible formats to their blind, partially-sighted, and cognitively disabled clients. CrawfordTech’s Document Accessibility Services facilities takes their electronic print files and re-formats these into braille, large-format print, e-print, e-text and audio files at their PCI-compliant facilities, allowing them to deliver accessible documents in a pro-active and timely fashion.
This U.S. based company provides a range of mission critical communication services for Fortune 500 companies, including mailing, production and fulfillment. The key to their success is in creating integrated automated workflows, which allows them to optimize production. A new business opportunity meant that they had to accept incoming print streams in multiple formats, process them efficiently, and feed their output devices as well as the secure web portal that their customers were accustomed to using. They integrated CrawfordTech solutions with their workflow management and postal optimization software, implementing an end-to-end workflow in two weeks while increasing profits and delivering high-quality, affordable, timely communications to their customers.
A nationwide engineering and construction firm dealing with 300 and 400 satellite job sites at any given time relies on constant communication to deal with compliance and ever changing regulations and project issues. They needed a system that would automate the process of delivering correspondence in a timely fashion to new project sites. Crawford Technologies provided a solution that allows project managers to easily access all documents and content stored in an ECM repository, create a package, and securely deliver to the appropriate site. With CrawfordTech solutions, they can now consolidate multiple formats and intelligent deliver the resulting package, saving time and ensuring that they are in compliance.
A large print provider servicing the financial market wanted to strengthen relationships with their customers by offering new, valuable services. They knew that anything other than a minimal cost increase would not be acceptable, and decided that the solution needed to be cost-effective and have demonstrable ROI. They used CrawfordTech solutions to automatically assess white space and insert relevant marketing content based on information they already had, such as purchasing history, loyalty points, and other demographic data. The project was affordable and easy to implement, and the customer was able to benefit from the additional business generated by the specific offers and messages embedded into their customer communications.
A nationwide engineering and construction firm dealing with 300 and 400 satellite job sites at any given time relies on constant communication to deal with compliance and ever changing regulations and project issues. They needed a system that would automate the process of delivering correspondence in a timely fashion to new project sites. Crawford Technologies provided a solution that allows project managers to easily access all documents and content stored in an ECM repository, create a package, and securely deliver to the appropriate site. With CrawfordTech solutions, they can now consolidate multiple formats and intelligent deliver the resulting package, saving time and ensuring that they are in compliance.
In working with a mid-west insurance company that specializes in disability claims, CrawfordTech and IBM helped ease the rapidly rising administrative costs of claims process. Riptide and IBM FileNet P8 automated the process of storing, managing and collecting disparate documents. Now when these documents need to be made available as a consolidated package for a claim settlement or litigation, Riptide can automatically assemble a packet with the relevant information and deliver in multiple formats to different geographic locations. Each individual and team receives everything they need promptly and securely, and in a consolidated and organized format, saving time and money.
In order to be in compliance with current regulations, Canada Post needed to provide secure delivery of Government of Canada Pensioner electronic documents, including direct deposit statements, newsletters, and tax forms in Accessible PDF. They employed CrawfordTech solutions to automatically convert thousands of documents on a daily basis to Accessible PDF. These documents are created at a rate of hundreds to thousands of pages per second, ensuring timely delivery and allowing blind and partially sighted individuals to navigate vital communications with assistive technology.
As most print service providers know, not all PDF files are created equal. Despite being based on an ISO standard, many “print ready” PDF files are poorly formed, and can take too long to process, hurting profitability and risking customer SLA’s. This customer used CrawfordTech technology to normalize and optimize their incoming PDF files, integrated with their existing system to create an automated end-to-end workflow. The result was a remarkable 2000% increase in throughput.
This life sciences firm worked with IBM and Crawford Technologies to better manage the data in their ECM repositories, leading to improved automation and efficiency when dealing with the FDA approval process for new drugs. By eliminating output bottlenecks, and reducing the time spent in assembling information packets, Riptide® allowed them to speed up review cycles, increasing profits by millions of dollars.
