Resources
Success Stories
Real-life Stories of how our Customers Solve their Problems with CrawfordTech Solutions
Crawford Technologies solutions are used by customers throughout the world to expand their businesses, solve problems, and reduce costs. Our customer base includes seven of the top ten U.S. banks, thirteen of the top U.S. insurance companies, and five of the world’s top ten car manufacturers.
Learn more about how our customers have successfully used CrawfordTech products, on their own, as well as in conjunction with partner solutions.
A large American stock brokerage had embarked on a strategic initiative to modernize the applications that their frontline staff use. With over 13,000 financial advisors on staff, more than 300,000 trades were executed each day. This volume caused a problem within the new system when printing the trade confirms since their Print Service Provider couldn’t handle more than 300,000 individual jobs each day within their SLAs. With PRO Concatenator the brokerage firm is able to automatically batch 50,000 to 100,000 confirmations together into a single file, while simultaneously converting the output to a fully optimized AFP file, supporting their print provider in being more efficient.
Gesellschaft für Innovative Personalwirtschaftssysteme mbH (GIP) is a managed service provider based in Germany that provides software and services to the public sector across Germany, providing solutions that aid the production of Human Resources (HR) documents for 2.5 million public servants. With CrawfordTech’s PRO AFP, they were automatically create files for electronic distribution and viewing, while archiving them in the ISO Standard PDF/A. The implementation allowed them to be more efficient and reduce costs, with the potential to save up to 2 billion pages per year.
The bank is one of the largest credit card issuers in North America, printing and mailing over 50 million statements each month. They needed a more efficient process to provide instant and secure online access for their millions of credit card holders to view statements and pay their bills. After a rigorous testing regime that included load tests with several applications at speeds up to 200 transactions per second, the bank selected PRO AFP to PDF from Crawford Technologies to replace its legacy conversion solution, achieving a payback of 125% in the first year of operation.
With over 3 million customers, If P&C Insurance Company Ltd. (If) is a market leader for private, commercial and industrial insurance in Sweden, Norway, Finland, Denmark, Estonia, Latvia, Lithuania and Russia. Their objective was to consolidate multiple existing archiving systems containing over 300 million documents in AFP and PDF formats to reduce costs. PRO Archiver for Documentum was used to migrate and convert over 12 TB of content on-time and within budget. Customer service staff now have instant access to customer communications, and customers can continue to access communications via secure online portals.
This company needed to efficiently store their reports and customer communications documents in their new ECM system.
Resource Integrated, a company that provides design, print, and data driven communications as well as logistics and distribution services, needed to create accessible documents in multiple formats for a large telecom client. In order to be in compliance with current regulations, contractual communications in the requested format had to be delivered within 72 hours of a customer sign-up. Resource Integrated works with CrawfordTech’s Secure Document Accessibility Services Bureau to automate the conversion from PDF format to accessible document formats like braille, large print, eText and Audio, allowing them to deliver communications to their client on-time.
When this large European bank decided to bring customer communications archiving in-house, their goals were to ensure compliance with evolving regulations and improve the customer and staff online experience. There were numerous challenges. Over 25 different types of customer communications, needed to be supported and presented digitally, and they also needed to accommodate legacy report archives, like BMC Control-D. CrawfordTech’s PRO Archiver for InfoArchive allowed them to automatically convert high volume content and produce AFP content for output and PDF for online viewing.
HOV Services is a global outsource provider that works with Fortune 1000 companies in virtually every market. However, the challenges they faced in working with print-ready files was becoming a barrier to accepting new business. For example, one of their customers provided output that had been created by a variety of legacy systems, all using different composition tools. With CrawfordTech PRO Transforms and PRO Concatenator, HOV Services was able to automatically convert, standardize, combine, and reengineer incoming jobs – gaining efficiencies and delivering more value to their customers.
A growing Midwest print service provider was considering investing in several high-speed color inkjet presses to replace their aging laser printers. As part of their business plan, they knew that they would need to migrate their workflows to take full advantage of the capabilities of their new equipment and gain a return on their investment. After defining their requirements, they decided to put the workflow in place before selecting the presses. They selected PRO Inkjet Express because of its speed and flexibility. They were able to quickly migrate their workflows, and reengineer their existing print streams to leverage all of the features of their new presses, achieving ROI in a short time.
This large print and mailing services provider turned to Crawford Technologies for help in automating their production processes. Producing over 1 Billion documents annually, they needed to accept and convert multiple input formats for print output, archiving and electronic presentment. CrawfordTech professional services worked with the customer to evaluate, recommend and implement a solution that resulted in a high performance, “hands-off” workflow, improving processing times by as much as 1000%.
