Resources
Success Stories
Real-life Stories of how our Customers Solve their Problems with CrawfordTech Solutions
Crawford Technologies solutions are used by customers throughout the world to expand their businesses, solve problems, and reduce costs. Our customer base includes seven of the top ten U.S. banks, thirteen of the top U.S. insurance companies, and five of the world’s top ten car manufacturers.
Learn more about how our customers have successfully used CrawfordTech products, on their own, as well as in conjunction with partner solutions.
This Fortune 500 energy company needed a more automated solution for reprinting bills for customers who contacted customer service because they had not received or had lost an invoice. With PRO Reprint Server, documents are no automatically retrieved from their ECM platform via a web services API, automatically batched and reengineered as required, and set to the print center or other location for printing and mailing, eliminating manual processes and saving the company approximately $1.6 Million per year.
Hospitals, clinics and other healthcare providers deal with a high volume of information that needs to be managed and distributed within strict regulatory guidelines. Despite the emergence of electronic initiatives that strive to eliminate paper, flexible output management formats, including fax, are still required. And getting copies of procedures or other information to remote locations for reconciliation in a timely fashion is often a challenge. A large hospital in Toronto worked with CrawfordTech to manage and distribute output from their IBM FileNet Content Manager platform. With Riptide, they are now able to automatically collect, reformat and output document packets, improving the hospital’s billing cycles.
Vodafone Unitymedia is an internet, cable television, mobile and fixed line telephone service provider providing services to over 8 million households in Germany. As their business expanded through acquisitions, Vodafone Unitymedia knew that the increased customer base would need better access to customer services in order to meet their SLA targets. With PRO Archiver for Documentum, the call center staff and customers now have access to their archived communications via secure online portals.
A police department in a medium sized city is responsible for almost 210,000 residents spread out over 23 square miles. They needed a more streamlined process for case management, which typically involved multiple departments, and required labor-intensive processes, involving printing, copying, collating, hand stamping and the use of couriers. Crawford Technologies Riptide was deployed to automate the distribution of case files stored in the IBM FileNet Content Manager repository. Based on templates, documents in the case file are now automatically retrieved and consolidated for distribution, saving the city time and money.
A bank wanted to reduce the amount of documents mailed to their customers, demonstrate environmental stewardship by reducing paper, and enhance customer service by providing online access.
When Canada Post Corporation Volume Electronic Mail Printing Systems needed to replace seven aging printers they recognized the opportunity to expand their business and accommodate the anticipated growth of 30% - from 207 million impressions annually to 245 million impressions. They needed to support multiple input formats, including legacy formats, and standardize on a platform that was fast and reliable. With CrawfordTech’s PRO Transforms, they were able to automatically convert print streams for their new IBM roll-fed printers, outputting an average of 500,000 impressions per day.
Saga Insurance is the largest provider of specialized insurance services in the UK, focusing exclusively on the provision of high quality services for people aged 50 and over. With over 1000 employees supporting over 2 million customers, and receiving a total of over 15,000 calls each day, Saga wanted to be able to improve customer service by providing access to documents through a secure web portal integrated with their archive and CRM system. PRO Archiver for Documentum was selected as a centralized electronic document management solution. The solution now archives and manages approximately 80 million documents, with 26,000 added each day, enabling customer service staff to access information with a click of a button
A subsidiary of a Wall Street ratings firm was embarking on a major business process upgrade. The firm’s main requirement was to consolidate all business processes, from the generation of a ratings request to sending out an invoice, into a single managed solution. However, they also needed a solution to automate output management, and enhance customer communications by simultaneously sending an email notification to the assigned account rep when a customer invoice was submitted. With CrawfordTech’s Riptide, requests are now retrieved from the content repository, and the output format and destination is automatically determined and delivered, reducing costs and improving customer service.
This company needed to improve customer communications by moving documents to color printers and putting them online via a secure web portal.
This large company provides financial benefits solutions such as disability, life, health and accident insurance to 30 million people directly as well as through more than 150,000 brokers in the UK and the US. They rely on inkjet technology to produce and mail statements and other material, and deal with very high volume and regulatory driven SLAs . Their goal was to be more efficient with a solution that would integrate their existing postal optimization software and their production workflow for an end-to-end automated workflow.
