Resources
Success Stories
Real-life Stories of how our Customers Solve their Problems with CrawfordTech Solutions
Crawford Technologies solutions are used by customers throughout the world to expand their businesses, solve problems, and reduce costs. Our customer base includes seven of the top ten U.S. banks, thirteen of the top U.S. insurance companies, and five of the world’s top ten car manufacturers.
Learn more about how our customers have successfully used CrawfordTech products, on their own, as well as in conjunction with partner solutions.
A healthcare organization needed to automate the consolidation and output of documents needed for efficient case management.
By converting documents stored in an ECM repository to Accessible PDF and Accessible HTML5, this company was able to be in compliance with current regulations and service all of their customers.
Multiple departments needed to reduce errors, reduce costs, and be more efficient with automation.
A large, global financial services company upgraded its archive from a legacy system and enhanced data security.
Vodafone Spain needed to migrate and consolidate five years of information with 30 types of customer communications stored in four existing archives.
This large Canadian insurance company needed a solution that enable their network of brokers to easily access electronic versions of their clients’ policy declaration documents. Their goals were to increase broker satisfaction and “go green”, while saving on paper, print and mailing costs. Since it was essential that the integrity of the information in the originating print stream be maintained, they turned to CrawfordTech’s PRO AFP to automatically convert legacy AFP print files to PDF/A documents, which are then stored in their IBM Filenet repository, which is integrated with the brokers’ portals.
When this large, internationally distributed provider of payment technology and services took on a new project that required outputting over 800 million documents per year, they needed to streamline and automate their processes. They leveraged CrawfordTech solutions to automatically standardize the extensive range of incoming file types and reengineer the composed print stream, including applying new barcodes, swapping out images and replacing them with color images, and removing and adding banner pages. The result was a reliable and fast automated workflow that increased profits and saved more than 80% in configuration time.
When these two large insurance companies merged, they needed to standardize and consolidate workflow processes. Each company had implemented completely different print architectures, with one relying on metacode to drive their Xerox devices, and the other using AFP. The decided to leverage print transform software from CrawfordTech to standardize on a single platform and to use AFP. Using the JES PRO Spool Extraction Facility, they were able to automate the entire process on their z/OS based mainframe. Data is converted to AFP, and automatically placed back in the JES2 AFP output queues for printing. The automation and efficiencies gained from the new process allowed them to eliminate duplicate printers, realizing a sizeable savings, and delivering ROI in less than a year.
This organization modernized and streamlined their document production processes over multiple print centers, standardizing and consolidating workflows that produced well over 1 million documents per month.
The Microdynamics Group is one of America’s leading providers of printed and electronic billing solutions, providing a single source for the printing, mailing and electronic delivery of invoices, bills and statements. They needed to convert documents to an alternate format for printing, and replace the existing POSTNET™ barcode with the new USPS Intelligent Mail® Barcode (IMb) in order to maintain their postal discounts after May 2011. With Operations Express, they were able to meet their IMb requirements without the need to modify their existing print streams.
