When this large European bank decided to bring customer communications archiving in-house, their goals were to ensure compliance with evolving regulations and improve the customer and staff online experience. There were numerous challenges. Over 25 different types of customer communications, needed to be supported and presented digitally, and they also needed to accommodate legacy report archives, like BMC Control-D. CrawfordTech’s PRO Archiver for InfoArchive allowed them to automatically convert high volume content and produce AFP content for output and PDF for online viewing.
