A subsidiary of a Wall Street ratings firm was embarking on a major business process upgrade. The firm’s main requirement was to consolidate all business processes, from the generation of a ratings request to sending out an invoice, into a single managed solution. However, they also needed a solution to automate output management, and enhance customer communications by simultaneously sending an email notification to the assigned account rep when a customer invoice was submitted. With CrawfordTech’s Riptide, requests are now retrieved from the content repository, and the output format and destination is automatically determined and delivered, reducing costs and improving customer service.