Hospitals, clinics and other healthcare providers deal with a high volume of information that needs to be managed and distributed within strict regulatory guidelines. Despite the emergence of electronic initiatives that strive to eliminate paper, flexible output management formats, including fax, are still required. And getting copies of procedures or other information to remote locations for reconciliation in a timely fashion is often a challenge. A large hospital in Toronto worked with CrawfordTech to manage and distribute output from their IBM FileNet Content Manager platform. With Riptide, they are now able to automatically collect, reformat and output document packets, improving the hospital’s billing cycles.