A police department in a medium sized city is responsible for almost 210,000 residents spread out over 23 square miles. They needed a more streamlined process for case management, which typically involved multiple departments, and required labor-intensive processes, involving printing, copying, collating, hand stamping and the use of couriers. Crawford Technologies Riptide was deployed to automate the distribution of case files stored in the IBM FileNet Content Manager repository. Based on templates, documents in the case file are now automatically retrieved and consolidated for distribution, saving the city time and money.