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Webinars
Not All Accessible Documents Are Usable
This session will explore the challenges and opportunities related to making system generated, high-volume documents, otherwise known as “transactional documents”, accessible at …
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Why Document Accessibility Is Essential In Your Services
Whether you send via print or digital channels, your documents need to be accessible. This includes invoices, general correspondence, reports, and more. Document accessibility and usability …
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Overcome Content System Migration Challenges (Even with Petabytes of Data)
Are your legacy content management archives holding you and your business back? Learn how to migrate your content using Crawford Technologies proven STEP methodology. Reduce costs, accelerate …
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Document Security: Address the Gaps in Your Output Production Workflow
Files like statements, invoices, Explanations of Benefits (EOBs), etc. contain Personal Private Information (PPI) and Personal Health Information (PHI). Both industry standards and government …
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Cloud Security
By implementing cloud security best practice guidelines, Crawford Technologies has implemented proper security measures providing 'best-of-breed' security practices with 'world-class' services …
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Make Your Payroll Content Accessible – It’s a Must
Presented by Doug Koppenhofer & Ligia Mora of Crawford Technologies Payroll processors produce highly personal and relevant information for users. And yet, very few make their products and …
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AccessibilityNow ® DocMD
AccessibilityNow ® DocMD provides everything needed to find, test and fix noncompliant documents on a website.
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Deliver Compliant, Accessible Documents in 3 Easy Steps
Presented by Scott Baker, Executive Vice President and Karol Krzywon, Accessibility Pre-Sales Specialist, Crawford Technologies Crawford Technologies enables organizations to deliver automated …
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Getting Started with Document Accessibility
Most organizations today understand the importance of providing accessible documents to their blind, partially sighted and cognitively disabled customers. It is the right thing to do but what …
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Don’t Go It Alone! Find Support for your Small Accessibility Office with a Network of Peers
Do you feel alone in a small or one-person office? Are you overwhelmed trying to learn everything you need to ensure accessibility compliance? It doesn’t have to be that way. During this …
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SmartSetup
Streamlines the application onboarding process Automates gathering of key data elements and setup steps for job processing Allows users to review and verify results for accuracy Increases …
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Supporting Students – Panel Discussion on the Challenges of Making Course Content Accessible
In our continuing series of document accessibility webinars for higher education, our industry experts will share the challenges and barriers they face making sure students have the course …
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PRO Reprint Server
Collect, package, and output content from Enterprise Content Management systems.
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Putting AI to Work Today for Making Documents Accessible
Educational webinar that will cover common use cases related to improving the user experience for document remediation, such as: • Using neural networking and deep learning for rules-based …
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Deliver Compliant, Accessible Documents in 3 Easy Steps
Crawford Technologies enables organizations to deliver automated accessibility services, expertise, and solutions through the AccessibilityNow® platform. In working with many high profile …
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Understanding Document Accessibility: What It Is and How To Profit From It
Due to resounding interest from INg members at past forums. Crawford Technologies will be hosting an INg members-only webinar. This will be an educational session on accessibility and will …
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The Importance of Accessibility, Equity and Compliance in Higher Education
We will uncover the importance for the communications, course content and other forms of digital media created and hosted at your institution to allow equal access to students, their families, …
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CCM Gateway SDK
Tools for building a document storage and retrieval facility Integration into portals and applications Highly optimized and scalable
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Cloud Showcase
Xplor member organizations are moving to cloud-based solutions for Customer Communication Management (CCM). Attend this webinar to learn: Why they are now moving to cloud based CCM …
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Document Accessibility – New Laws -State of New York for Creditors and Collections Businesses
Organizations should be aware that the State of New York recently enacted a new business law – Section 601-B that requires; "Each and every principal creditor or debt collector shall, in …
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Digital Transformation Achieved
Workflow Automation & Multi-Channel delivery of critical customer communications for a Large US Financial Services company.
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Document Accessibility Compliance for Higher-Ed: Practical solutions to Find, Test & Fix online documents and course materials
This webinar will review the challenges facing higher education facilities to ensure online content, and student course materials, meet the ADA, AODA & Section 508 accessibility standards. …
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Best in class tool for PDF Remediation, why you should use a purpose-built tool instead of a plug-in to a PDF viewer
Join Aimée Ubbink and Ligia Mora for a lively discussion around what the current problem is with remediating PDF documents as well as a face-off between traditional remediation and …
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DTE 5.1 Release
At the center of CrawfordTech solutions portfolio is our powerhouse, CrawfordTech DTE (Digital Transform Engine) Release – designed to deliver superior functionality, efficiency and …
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Solve the Challenges of Todays and Tomorrows Customer Communications
Hear from two of the industry's top experts, Ernie Crawford, M-EDP and Scott Baker, EDP, discuss the state of Customer Communication Management and what they saw at XPLOR21. They will discuss …
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Find, Test and Fix Your Content to be Accessible
Educational webinar that will cover common use cases we have come across regarding Find/Test/Fix, how we have recognized this model shift from on-premises to the cloud, and how top …
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Getting Started with Document Accessibility
Most organizations today understand the importance of providing accessible documents to their blind, partially sighted and cognitively disabled customers. It is the right thing to do but what …
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Secure Cloud Based Data Enhancement
A challenge for many organizations is they may only need document re-engineering for a portion of their workload. Perhaps only a few of their repetitive monthly jobs needs manipulation or a new …
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Testing Accessible PDF Documents: What Goes On Behind the Scenes
In this webinar, we’ll discuss the testing tools and processes required to create documents that are both compliant and usable. We will focus on the challenges that can arise during QA …
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Digital Agencies and Responsibilities for Website Accessibility
Who is responsible for ensuring a website and its digital content are accessible? Judging from a recent survey, clients seem to think that digital agencies should be, so how can your agency …
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Print Service Provider Accelerates Complex PDF Processing
Print Service Provider Accelerates Complex PDF Processing
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Automated Postal Optimization: How you can offset USPS Rate Increases and Lower Service Levels
The U.S. Postal Service announced plans to lower service and increase pricing in it’s latest 10 year plan. Most immediately, U.S. Postal Service has proposed a second 2021 postage …
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Delivering Inclusive & Accessible Banking & Insurance Services
With 15% of the population living with a functional disability, 1 in 3 adults over 65 having a visual impairment and national laws under the European Accessibility Act due to be published by …
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Automated Testing for Accessible PDF
In this upcoming webinar, we will discuss the following: • Why PDF files are vital digital assets that must be accessible to people of all abilities • How to employ automated testing …
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A look at how COVID has changed operations within Production Print and Mail environments and new strategies to thrive in 2021
Join Adam Armstrong, Product Management, and Jay Robinson, Workflow Automation & ADF Practice lead, for a review of the challenges that many production departments faced when COVID hit in …
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Avoiding Accessibility Disaster: 5 Tips to Save Time, Money and Headaches with Post-Composition
As customer expectations continue to evolve into a fully omni-channel customer experience, it’s important to consider those with accessibility needs. Document Accessibility has become an …
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Automated Remediation, Validation and Tracking Process
Document accessibility is made easy by automating the remediation and validation process while being able to track and report on the status of an accessibility workflow.
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Sunrise Delivers Documents the way Customers Want for International Financial Services Company
Sunrise Delivers Documents the way Customers Want for International Financial Services Company
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Ameritas Financial Services Consolidates Information Management and Migrates Document Storage to Modern Platform
Ameritas Financial Services Consolidates Information Management and Migrates Document Storage to Modern Platform
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Contextual Data: The Key to Improving the Customer Experience
Madison Advisors recently presented on what makes an effective post composition solution and the trends in the market for enterprise and service providers. Customer Experience continues to be …
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A Better Way to MS Word Accessibility: Wizard Based Accessibility for the Enterprise
Join Dennis Quon, Director of Accessibility Solutions and Ligia Mora, Senior Product Manager for a lively discussion around what the current problem is with remediating Word documents, an …
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Are your websites and web content Accessible?
Have you missed the AODA website and website content deadline? As of January 1st, 2021, for government and commercial organizations, with more than 50 employees, your websites which include …
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Print Service Provider Streamlines Workflow
CrawfordTech’s PRO Conductor helps CCS automate their production workflows across multiple facilities, standardize processes and easily take on new customers and volume.
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How Tax Authority Effortlessly Remediates Their Microsoft Word Documents to Ensure Compliance
Crawford Technologies is co-hosting a webinar with WeCo, featuring the Israeli Tax Authority who will discuss the successes they have had using the WeCo solution.
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Grow Your Business and Offer Your Client a Secure, Smart solution for WFH Correspondence
The pandemic has forced Print Service Providers to change and adapt. Print volumes have dropped drastically and replacing the revenue can put businesses in a difficult position. Join Scott …
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Accessibility 101 in the Time of COVID
During this time of limited personal contact, it is even more important for people to have access to their content electronically and in accessible formats. The pandemic does not negate the …
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It’s Time to Turbocharge your Workflow
Join Harvey Gross, CrawfordTech VP Product Management and Lynda Hansen, CrawfordTech Product Management for a discussion about how TurboFlow can help you accelerate printstream manipulation and …
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Accessible Health Communications
With Annual Enrollment around the corner, health insurance and health patient information must be inclusive and accessible. For those that have a visual disability like blindness, low vision or …
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PDF Optimization 101: How to optimize problem PDFs to maximize performance
To remain competitive and profitable, print and mail organizations are continually challenged to optimize productivity and reduce costs while managing a broad spectrum of print applications. …
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FAQs, Tips & Techniques: Practical considerations, useful tips and new techniques for delivering high quality accessible documents
In this 3-webinar series CrawfordTech will walk you through everything you need to consider in order to implement a successful document accessibility plan.
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Your 6 steps to Accessibility Success: How to design and implement a successful document accessibility plan
In this 3-webinar series, CrawfordTech will walk you through everything you need to consider in order to implement a successful document accessibility plan.
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Understanding Document Accessibility: What it is and why it should matter to your organisation
In this 3-webinar series CrawfordTech will walk you through everything you need to consider in order to implement a successful document accessibility plan.
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An alternative to costly and time-consuming static document remediation
Remediation tools that generate static documents such as brochures, manuals, books, etc. can be both costly and difficult to use. Many of these products are not user friendly, take too long to …
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Optimizing the Digital Customer Experience
Businesses that create an exceptional customer experience (CX) can gain an advantage over their competitors. They recognize that communications are critical to establishing and maintaining …
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Modernize ‘COLD’ (AFP,Xerox) document storage with Microsoft 365
Does your organization have applications that create customer communications documents like statements, invoices, contracts, customer letters, EOBs, and more in AFP, Xerox Metacode (LCDS, …
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Smart Setup – Faster Time to Revenue
In this session, Harvey Gross and Lynda Hansen of Crawford Technologies will discuss strategies and automated tools that can help you streamline the job onboarding process.
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Document Accessibility 101
Doing the right thing and avoiding litigation, it is more and more important than ever to understand why you should provide accessible documents to your blind, partially-sighted, and …
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Best Practices of Workflow Tools to Manage USPS Postal Optimization Process
This Webinar will discuss Best Practices for Document Life Cycle in and the Primary workflow steps required to: - Insure document integrity throughout the Print and Insertion process - Maximize …
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A Top 3 Health Insurance Company’s Journey to Accessible Documents
CrawfordTech was chosen to assist in making both transactional and static documents accessible and WCAG compliant due to the Section 508 ICT Refresh and ACA non-discrimination mandates.
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Does your content meet Accessibility requirements to avoid lawsuits?
Accessibility regulations are constantly changing, becoming stricter and being enforced now more than ever. If you are not compliant, you are leaving your organization exposed to lawsuits and …
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Answered: your most burning questions around optimizing PDFs
All PDF files are created equal. One of the world’s greatest lies! Why do people have such problems with files that match a portable document format specification? What causes these …
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Go Mobile! Improve Your Customer Experience with Mobile Ready Communications
Join Scott Baker and Harvey Gross on their discussion around how you can simply transform existing composed documents into responsive mobile-ready communications.
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CCM Gateway for Nuxeo
Ingests customer communications in print file formats – AFP, Xerox, PDF, PostScript, PCL, and others Indexes, transforms and outputs customer communications into the Nuxeo Platform …
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CCM Gateway for SharePoint
Customer archiving and ePresentment Integrate with Microsoft SharePoint platforms Streamline customer communications archive management
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Accessible Documents for the Blind from CMOD Archives
Join Harvey Gross, Vice President – Products and Dennis Quon, Director - Document Accessibility Solutions for a discussion on providing accessible documents from IBM CMOD.
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Document & Web Accessibility Compliance – Businesses and Municipalities are Becoming “Sitting Ducks” for Accessibility Compliance
More and more lawsuits, demand letters and awareness are pushing municipalities and businesses to make their websites and documents on their websites meet accessibility regulations. In …
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Print Production Workflow – Optimize Your Business Process
Is your print production driven by written procedures in a number of manuals that are update only when convenient? Do specific individuals need to be in the shop to make sure that a special …
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How To Design and Tag a Complex Table To Be Accessible
Matt Hempel from Agilitech, Mark Tepper, Aimee Ubbink (EDP) and Jen Goulden (EDP) from Crawford Technologies will cover the challenges related to complex tables, issues to consider in the …
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Document Re-engineering: What it means for you
Standardizing the different document formats that come in from clients is one of the best ways for Print Service Providers to take control of their productivity, operating expenses, material costs and quality control.
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Document Accessibility for Print Service Providers
Is Document Accessibility on your radar? Have your clients asked you or perhaps sought a quick solution for making their transaction and published content accessible? Join us on January 24, 2019 for this educational webinar.
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Document Accessibility for Students, Educators and Administrators
We are pleased to offer this webinar geared specifically to the education sector. On December 13 at 11:00am ET, we’ll provide an overview of what needs to be considered when creating accessible documents.
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Best Practices in Archive Migration
what are the best practices for a successful archive migration? In this webinar we will take a step by step look at everything you should consider. From the initial scoping of a migration to completion we will guide you through the migration journey.
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Production Automation Delivers Efficiencies
Formost MediaOne leveraged CrawfordTech Operations Express and Pro Concatenator to automate production and be more efficient.
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Manual Tagging for Accessibility – When and Why
Join Aimée Ubbink and Jen Goulden for a discussion of when manual remediation is advisable, how you can aim for maximum efficiency, and how these types of documents should be tested.
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ePresentment Gateway for Box
A customer communication and ePresentment solution based on the Box platform.
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Putting Together the Workflow Pieces
Join Crawford Technologies CEO and President Ernie Crawford, M-EDP and Product Marketing Manager, Stephanie Pieruccini for a lively and informative discussion of how integrations are the backbone of successful automated production workflows.
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Secrets of PRO Designer – Tagging for Document Accessibility
CrawfordTech’s PRO Designer provides an easy to use graphical interface to configure transform and reengineering applications, and to tag documents for accessibility.
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Content Services and the Death of ECM
We take a look at the evolution of enterprise content management and provide guidelines on how to successfully implement content services.
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A Financial Services Organization Delivers Accessible PDFs
This large financial services provider automated the creation of Accessible PDFs from AFP data stored in a CMOD repository.
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Securing Your Enterprise Content
Join CrawfordTech President & CEO Ernie Crawford and EVP Scott Baker for an informative and lively webinar on this important and timely topic.
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A Communications Provider Streamlines their Workflow
A services provider automated their workflow to ensure document integrity and accountability.
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An In-Plant Standardizes Operations
This in-plant standardized operations and added automation to improve turn-around time.
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Understanding Alternate Formats
In this webinar, Dennis Quon and Jen Goulden will take a look at these alternate formats and discuss why they’re preferred by many people.
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Learn More About CrawfordTech DTE Version 4.7
CrawfordTech DTE (Digital Transform Engine) 4.7, the software that is the basis for our solutions for print stream transforms, document reengineering, accessible documents, and more is being released.
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Automating Document Accessibility
This white paper takes a look at how the process of creating accessible communications can be automated - saving time and money.
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AccessibilityNow.com
The easiest and most affordable service for converting PDF files to Accessible PDF.
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Eliminating Roadblocks Part 2
A Closer Look at How to Automate Tagging for Accessibility
We recently announced the release of www.accessibilitynow.com, an e-commerce site that leverages Auto Tagger for Accessibility to automate the creation of Accessible PDF files.
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A Large Healthcare Provider Streamlines Case Management
A healthcare organization needed to automate the consolidation and output of documents needed for efficient case management.
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An Insurance Company Automates Claims Processing
A large insurance company needed to automate the claims process while continuing to output to print and e-presentment.
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Eliminate Roadblocks – Simplify and Automate Tagging for Accessibility
Join CrawfordTech for a webinar on how document tagging can be completely automated.
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Workflow + Automation = Profit
It’s widely accepted that streamlining your workflows will increase efficiencies, reduce errors, and provide opportunities to expand your business. But implementing an automated workflow …
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Workflow Essentials – The Importance of Automated Testing
Nobody wants to deal with errors in production. They are embarrassing, inefficient and expensive. An automated workflow will reduce manual processes, but you still need quality assurance, and …
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Secrets of PRO Designer
With CrawfordTech solutions for print stream transformation and reengineering, you can take advantage of PRO Designer – a graphical user interface that allows you to configure your files …
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Building End-to-End Data Security into Inkjet Print Operations
This white paper, developed by Inkjet Insight, discusses the importance of data security in an inkjet production environment.
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Implementing Document Accessibility
Are you familiar with the basics of document accessibility but wondering about next steps? Maybe you are aware of your organization's legislative obligations but aren't sure how to move forward …
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Workflow Essentials – Why Integration is a Key to Success
There’s no question that having an automated production workflow is important. Streamlining workflows will maximize efficiency, reduce errors, increase throughput, and provide …
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Content Challenges in Insurance
In this white paper we examine the challenges that insurance companies face in managing enterprise content.
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A Health Insurance Company Implements Document Accessibility
By converting documents stored in an ECM repository to Accessible PDF and Accessible HTML5, this company was able to be in compliance with current regulations and service all of their customers
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The Section 508 Refresh Will be in Effect – Are you Ready?
The Section 508 Refresh Will be in Effect – Are you Ready?
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A State Streamlines Processes
Multiple departments needed to reduce errors, reduce costs, and be more efficient with automation.
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What You’re Doing vs. What Your Customers Want
Take a look at how the trials and tribulations of a Document Center Operations Manager lead him to defining what he and his customers need for an automated workflow.
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Learn More About CrawfordTech DTE Version 4.6
CrawfordTech is in the process of releasing DTE (Digital Transform Engine) 4.6 – the latest version of the underlying software that forms the basis of our award winning solutions for print stream transforms, document reengineering, accessible documen
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A Financial Company Migrates its Archive and Increases Security
A large, global financial services company upgraded its archive from a legacy system and enhanced data security.
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Document Accessibility 101
It’s more important than ever to understand why you should provide accessible documents to your blind, partially-sighted, and cognitively disabled customers. Join CrawfordTech experts …
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Digital Flow for Customer Communications
Digitizing and archiving enterprise communications has become increasingly complex as organizations face a virtual explosion in the sheer volume of information they need to manage within a …
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CCM Gateway for Amazon Web Services
Support Alfresco and Amazon Web Services
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Implementing Document Accessibility – Across Your Enterprise and Beyond
Although regulatory compliance and customer requirements drive an organization’s journey to accessibility, many other internal and external factors need to be considered. Which groups and …
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Monitoring your Automated Workflow – Why Visibility is Important
Join Crawford Technologies to take learn more about why you want to automate your workflow, what the benefits are, and why you should consider workflow visibility as a critical factor in …
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CCM Gateway for Alfresco
Customer communications management and e-presentment for Alfresco
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CCM Gateway
Streamline customer communications archive management, integrated with Alfresco, Microsoft Sharepoint aond other CMIS platforms
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Riptide®
Collect, package, and output content from Enterprise Content Management systems.
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Everything You Need to Know About Alternate Formats
Unlike print documents, accessible communications can be in a number of different formats. Braille, large print, eText, audio, Accessible PDF, Accessible HTML5. The list goes on. Your blind, …
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Manage Customer Preferences Across Communication Channels
Madison Advisors takes a look at the importance of managing increasingly granular customer channel preferences.
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Testing Accessible Documents
How can you be sure that the accessible documents you provide to internal and external clients meet the required industry and legislative standards? ‘Testing Accessible Documents’ …
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AFP Technical Series: Introduction to AFP
This video provides an overview and demonstration of converting AFP to PDF.
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AFP Technical Series: Know your OCA
This video takes a deeper look at the comprehensive set of standards which define AFP. We examine the overall structure of an AFP file, show you how to find specific values within it, and help you understand the output that is produced.
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AFP to PDF Conversion
This video provides and overview and demonstration of converting AFP to PDF.
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Automating Accessible Document Tagging
You undoubtedly know that it’s important that the accessible documents you create meet required industry and legislative standards. You also understand that different clients require …
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AFP Indexing
In this video, we'll review how to get index information from AFP for an archive or document management system.
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Who Needs an Automated Document Factory?
In this third and final part of our series, we discuss what the benefits of an ADF can be, and provide recommendations for making a decision.
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Why Invest in an Automated Document Factory?
In this second white paper of a three part series, we discuss why you might want to consider an ADF, and how one can help your business.
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Automated Document Factories in a Multi-Channel Environment
The first of a three part series, this white paper takes a look at automated document factories and reviews what providers should look for when considering an ADF.
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Optimizing Archive Storage
This video discusses the storage of AFP in dynamic document archive format, enabling reduced storage while preserving the data.
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Accessible Documents — Pre and Post Composition Workflow Considerations
In this white paper, we discuss the pros and cons of creating accessible documents during the composition process vs. post composition
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Document Retrieval from Optimized Archive Storage
This video will show how to use storage and the index file to retrieve and create a PDF file on demand.
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Riptide® Conversion Services for CMOD
Transform documents stored in IBM CMOD into PDF and HTML for e-Presentment.
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Auto Tagger for Accessibility
Automatically tag and convert documents to Accessible PDF Support for wide range of unstructured communications – marketing material, letters, books and more Save money and be in compliance
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How to be Effective and Efficient when Managing Customer Channel Preferences
One of the challenges faced by businesses in all markets today is how to deliver communications in the formats their customers prefer. Consumers have increasingly demanding expectations – …
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Vodafone Consolidates Archives and Upgrades
Vodafone Spain needed to migrate and consolidate five years of information with 30 types of customer communications stored in four existing archives.
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Rendition Engine Replacement for FileNet
Transform Microsoft Office documents stored in IBM FileNet Content Manager into PDF and HTML.
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Ensuring Your CCM Archive is Compliant
Business information is growing exponentially, with experts predicting that many enterprise archives will soon be measured in zettabytes – or one billion terabytes - of largely …
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PRO Concatenator
Improve workflow and reduce costs by concatenating, merging, commingling and/or re-sequencing selected files.
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Automating Accessible Document Tagging
CrawfordTech’s PRO Designer family of Graphical User Interface (GUI) products provide an easy to use interface to configure document transforms and reengineering applications. In this …
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eDeliveryNow® Preference Manager
Intelligent preference management for customer communications.
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The Journey to Accessible Documents: A Look at Pitfalls and Best Practices
Join us as we discuss our experiences in implementing accessible documents. As there are so many regulations, personal and confidential documents need to be made accessible so organizations …
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Document Accessibility 101
We'll discuss current and upcoming legislation and how to take your print description language (PDL) and transform them into an accessible format in your print workflow. We will further discuss …
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Monitoring Your Workflow with Crawford Technologies and Racami
You know how vital an automated workflow is in streamlining processes and improving your bottom line. The reality is that achieving true “automation” relies on many factors, and …
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Information Management with Documentum
This company needed to automatically select, classify, index and archive files from their AS/400 system.
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A Large Bank Goes Digital
This large Asian based bank wanted to move their mainframe generated reports in multiple legacy formats from paper to a digital archive system to be accessed by staff and archived on a daily and monthly basis.
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20th Anniversary Video
Created to celebrate our 20th anniversary in 2015, this video provides an overview of the company, our people, and our accomplishments.
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World’s Greatest
“World’s Greatest!…” is a fast- paced tour featuring behind the scenes footage and interviews with some of the most amazing and unique companies, products, people, and travel destinations that the world has to offer!
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CrawfordTech Core Values
Created for our 20th anniversary in 2015, this video defines what our core values as a company are.
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Making Paper Documents Accessible
With Voiceye for Operations Express or Voiceye for MS Word, it's easy to make paper documents accessible. This Newswatch special talks about the benefits of Voiceye and shows how it can be used in real-life.
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CrawfordTech and British Gas
Learn how British Gas worked with CrawfordTech to reduce costs and improve customer service.
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Document Security in the Digital World
Although PDF has become the industry standard for electronic communications, document integrity and security can be a challenge. In this white paper, we discuss what can be done to enhance the security of digital documents.
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Extending Content Services Systems
This white paper examines the role of output from an ECM system, and discusses the importance of facilitating output for internal and external communications.
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The Opportunity at the Nexus of Content, Data and Output Management
In this white paper we look at how organizations today must use information in new and more profitable ways, extending the value and impact beyond isolated technologies and siloed processes to transform business workflows.
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Shedding Light on Dark Data
We take a look at the potential value of dark data, and discuss how you can retrieve and analyze customer communications to boost business intelligence and improve information governance.
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Migrating Customer Communication Archives
In this white paper, we discuss the factors that should be considered when migrating your archive, how to make content management systems be more agile and effective, and review best practices for archive migrations.
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Master ONE – the CrawfordTech Accessibility Architecture
With our MasterOne architecture, underlying all of CrawfordTech's accessibility solutions, we make it easier than ever to provide accessible documents since a single set-up will support all accessible formats. This white paper explains how it works a
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Understanding Accessible PDF: Sustainable Strategies for Customer Communications
In this white paper we review the Accessible PDF format, and discuss benefits of providing this format as well as the underlying setup.
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Document Quality Assurance Solutions
There are many challenges in achieving efficient automated quality assurance testing for Customer Customer Communications Management software. In this white paper, we outline the numerous factors that must be considered.
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Print Stream Transformations
Flexible, fast and accurate print stream conversions with support for all standard input and output formats.
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PRO Reprint Server
Automated reprints from ECM repositories Create workflows for variety of reprint document scenarios Flexible document processing options Integrated with ECM archive databases
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CrawfordTech Content Services Solutions
An overview of the capabilities and benefits of CrawfordTech content services solutions
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Redaction Express
Add redaction capabilities and automatically redact sensitive and private information.
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PRO Viewer
View production print streams, including AFP, Metacode, PCL and PDF.
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PRO Workflow Family
Open platform to automate and integrate the processing, transform and enhancement of customer communications.
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PRO PS
Fast and reliable conversion of PostScript® to a wide range of output formats.
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PRO PCL
Fast and reliable conversion of PCL to a wide range of output formats.
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PRO Meta
High speed conversion of DJDE, LCDS and Xerox Metacode to various output formats.
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PRO Archiver for InfoArchive
Streamline the process of migrating, configuring and operating customer communication archives Integrated with OpenText InfoArchive Support for all standard formats Archive in original format …
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PRO Archiver for Documentum
Customer communications archiving and e-presentment integrated with Documentum.
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PRO AFP
Fast and reliable conversion of AFP to a wide range of output formats.
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PRO Archiver for Alfresco
Customer communications archiving and e-presentment integrated with Alfresco.
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Improved Client Communications
In order to facilitate communications between multiple sites within regulatory guidelines, this company wanted to assemble numerous disparate documents into packets for delivery.
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A Global Brand Goes Digital
A company with multiple locations needed to capture and archive invoices and other documents for use by employees in various departments.
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Canada Post Integrates New Printer Technology
When Canada Post replaced seven printers, they needed to support multiple input formats, including legacy formats to standardize and automate the output of 245 million impressions per year.
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Dominion of Canada Improves Customer Service
To better support their brokers, and save on paper, print and mailing costs, Dominion of Canada needed to provide documents to brokers digitally by converting legacy files stored in their IBM Filenet repository.
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Saga Insurance Achieves Regulatory Compliance
A large U.K. based insurance company wanted to improve customer service by providing access to 80 million documents through a secure online portal integrated with their archive and CRM system.
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Distributed Content and Case Management
To reduce the administrative costs of case management and claims processing, an insurance company automated the assembly and delivery of documents in disparate formats.
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Enhanced Customer Communications
A company automated and consolidated customer communications, and combined disparate documents into single packages.
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A European Bank Saves Money and Trees
A bank wanted to reduce the amount of documents mailed to their customers, demonstrate environmental stewardship by reducing paper, and enhance customer service by providing online access.
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More Efficient Case Management and Distribution
A police department needed to automate document handing in IBM FileNet Content Manager, streamlining and eliminating the labor-intensive processes of collating, printing and tracking documents from multiple departments.
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A Service Provider Expands Production Capabilities
A services provider needed to reengineer print files and automate their workflow when they added full color inkjet presses, increasing profits and saving more than 80% in configuration time.
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Unity Media Improves Customer Service and Provides Online Access
As their business grew, Unity Media needed to capture and archive customer bills and other documents for use by CSRs and online customers.
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A Merger Drives Efficiencies
When two companies merged, they needed to standardize and consolidate on one print architecture quickly and affordably. The solution allowed them to realize a sizeable savings, delivering ROI in less than a year.
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A Financial Services Company Streamlines Production and Increases Profits
This organization modernized and streamlined their document production processes over multiple print centers, standardizing and consolidating workflows that produced well over 1 million …
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The Microdynamics Group Maximizes Postal Discounts
This company needed to add Intelligent Mail barcodes (IMb) to preformatted print files in order to maintain postal discounts.
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An Energy Company Automates Reprints
Customer service needed a way to easily reprint bills requested from customers and saved well over $1 Million per year by eliminating manual processes.
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Eliminate Bottlenecks with Riptide
A hospital wanted to be more efficient and improve their cash flow by completing patient charts faster and streamlining the assembly of documents needed for billing to be completed in a timely fashion.
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An Insurance Company goes Online
This company needed to improve customer communications by moving documents to color printers and putting them online via a secure web portal.
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A Financial Solutions Provider Automates Their Workflow
This organization wanted to be more efficient by integrating and automating postal optimization to streamline document processing.
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A Brokerage Firm Solves Production Problems
This firm needed to automate and batch their output for their print service provider to print over 300,000 individual PCL print files each night.
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GIP Reduces Costs and Expands Services
This managed services provider wanted to reduce costs by eliminating printing, creating files for electronic distribution and viewing while archiving them in PDF/A.
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A Large Bank Ensures Compliance & Improves the Customer Experience
This firm wanted to efficiently store over 250 report types and over one billion customer communication documents in their ECM system, providing access to staff via secure online portals.
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A Financial Services Firm Upgrades and Consolidates
This firm wanted to efficiently store over 250 report types and over one billion CCM documents in their ECM system, providing access to staff via secure online portals.
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IF Insurance Consolidates Archives
This large insurance company needed to decommission consolidate multiple CCM archive systems to reduce IT costs and improve customer service.
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Online Delivery of Credit Card Statements
This organization achieved 125% ROI by providing secure online access from a CMOD repository for customers to view statements and pay bills.
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Resource Integrated Supports Alternate Formats
To be in regulatory compliance, this company needed to provide customers with contracts in braille, large print, eText and audio within a 72 hour SLA.
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PRO PDF
Convert PDF to virtually any output formats, optimize existing PDF files, or prepare content for archiving.
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Meeting Business and Customer Needs in the Digital Enterprise
In this white paper, we review how you can transform your business into a more agile, responsive and effective organization. We include recommendations along with summaries of real-life customer stories.
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Document Data Mining: An Untapped Vein of Value
This white paper describes how the data in your documents and your archives can help you be more productive and to offer valuable services to your customers.
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Document Re-engineering – Can you Survive Without it?
This paper outlines 10 ways that document reengineering can increase productivity, automate processes, save money, and give you easy tools to deliver more value to your customers.
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Migrating to Inkjet – What you Need to Know
his white paper takes a closer look at the many factors to consider when moving to Inkjet equipment, and provides specific recommendations and guidelines for ensuring a smooth migration.
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HOV Services Manages Legacy Applications
In order to support multiple print file formats and provide online proofs to customers, HOV Services automatically converted, combined and reengineered incoming jobs.
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Profitable Migration to Inkjet Production
A growing print service provider needed to revamp their workflows when migrating from laser printers to several high-speed color inkjet presses in order to gain efficiencies and take advantage of the features of their new presses.
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The Missing Ingredient – Capturing the Value of Production Inkjet
This white paper offers strategies and best practices when migrating to inkjet that will result in increased profits and delivery more to your customers.
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Document Accessibility Services
One-stop shop for document accessibility services at secure facility with PCI-DSS and SOC 2 certifications.
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What you Need to Know About Document Accessibility
In 2016, US ADA Title III lawsuits increased by 37%. Being in compliance with global regulations governing document accessibility is more important than ever, particularly with evolving …
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Section 508 Refresh – What you need to know to be in compliance for Electronic Accessible Documents
The final rule for the Section 508 Refresh (also known as the Section 508 NPRM) has been completed earlier this month, January 2017 and will be made effective 60 days from January 9th, 2017. If …
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Save Money and Get More From the USPS
Though communicating on paper is extremely effective, sending documents through the mail will always be more expensive than emails, texts, or tweets. That is a problem for many organizations. …
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Accessibility On Demand in Archiving
Electronic archives hold a wealth of digital content. Billions to millions of documents are stored. Transaction documents and system generated correspondence are stored and managed for …
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Modern CCM Archive
The modern CCM is not just for storage and compliance with retention regulations! It allows you to automatically transform content into specific formats requested by your customers, deliver …
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Accessible Documents – At Composition or Post Composition
Many organizations ask, “What is the best way to create high volume, Accessible PDFs of my invoices, statements and other documents that will allow our organization to be compliant with …
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Best Practice in Archive Migration
Accessing customer information such as bills, statements and policy information from legacy archives can be inefficient and expensive. However, by moving customer communications archives to …
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Everything You Need to Know About Automated Inkjet Production
There are many pieces to the puzzle when considering investing in an inkjet press. We all know that it’s important to consider your operations, your staff, and your customers, so that …
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Accessibility and Usability
Document accessibility is more than just providing the right format. Join us for a webinar on Usability vs. Accessibility. We’ll discuss the differences between them, how important it is …
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Testing Accessible Documents
How can you be sure that the accessible documents you provide to internal and external customers meet the required industry and legislative standards? ‘Testing Accessible Documents’ …
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Automating Inkjet Workflows
Making the investment in inkjet equipment is compelling, but is just one piece of a bigger picture. Your production workflow needs to be inkjet-centric so that you can leverage the many …
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Making Static Documents Accessible for Your Office
Now documents like brochures, reports, forms and letters can be made accessible. Taking this further, the barcode can be used on your printed documents, allowing a user to scan the barcode to …
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An Energy Provider Migrates Its ECM Systems
A company needed to reduce costs and complexity by consolidating 12 document archive systems containing over 500 million documents, including a legacy ASG Mobius solution, into one ECM system.
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Telus Provides Accessible Communications in Multiple Formats
To be in compliance with current regulations, this telecommunications firm needed to provide customers with bills in braille, large print, eText and audio within a 72 hour SLA.
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High Quality Support Helps a Print Provider
This organization had trouble delivering documents to their larger clients because of poor support from their CCM software vendor.
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A Print Services Organization Automates Production
This provider need to accept multiple print file formats and adopt them to their document factory, outputting to print, archiving, and e-presentment. The high-performance workflow improved processing times by as much as 1000% .
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Canada Post Delivers Accessible Documents
To be in compliance with current regulations, this customer needed to create thousands of documents on a daily basis to Accessible PDF statements for pensioners.
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A Shipping Company Automates Communications
This company wanted to improve cash flow by automating invoice creation and delivery.
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Content Critical Implements an Automated Workflow
This service provider needed to automate the processing of print files in AFP, PCL and PostScript in their document factory, feeding their output devices and a secure customer facing web portal.
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An Australian Print Service Provider Incorporates Transpromo Marketing
An organization wanted to offer their customers additional value by automatically inserting marketing messages on credit card statements, replacing unused white space.
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A Large Print Service Provider Optimizes PDF Files
This organization needed to fix poor quality PDF files that were slowing processing and printing. They realized a 2000% increase in throughput by normalizing and optimizing PDFs.
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Accessible Student Loans
A state agency need to be in compliance with Department of Education regulations by providing student loan documents in Accessible PDF format.
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Managing and Streamlining the FDA Approval Process
By eliminating output bottlenecks, and reducing the time spent in assembling information packets, this life sciences firm was able to speed up the time to deliver information packets to the FDA, improving time to market for new pharmaceuticals.
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The Economical Insurance Group Improves Service and Saves Money
An insurance company saved money and improved customer service by converting documents stored in their ECM repository to PDF for online viewing by brokers and customers.
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Meeting Regulatory Compliance in Banking
This company needed to demonstrate their compliance with regulations by providing a comprehensive analysis of its previous 10 years of customer credit card statements, proving that they had charged customers fair prices.
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British Gas Implements Centralized Document Management
With over 200,000 calls each week, this large utility company wanted their CSRs to have instant access to customer bills and documents.
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Société Générale Leverages Electronic Archiving
A large European bank needed to archive high volumes of statements and structured data in compliance with European Union VAT regulations, connecting 60 applications to a single unified system, while providing users with secure online portals.
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A Financial Services Company Upgrades and Consolidates
This company needed to efficiently store their reports and customer communications documents in their new ECM system.
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Operations Express
Reengineer and manipulate existing print streams and automate print and mail processing for increased efficiency.
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PRO Designer Product Family
Powerful and easy-to-use graphical interface to index, transform and reengineer documents.
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PRO Dynamic Document Archive
Archive and retrieve transactional customer communications Store in native format, and present in a variety of formats Compression of up to 90% Easily integrate with any archive or ECM system
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PRO InkJet Express
Quickly implement or migrate workflows for inkjet presses.
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PRO Office
Convert Microsoft® Office documents to PDF for archiving, printing and emailing.
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PRO Production Manager
End-to-end workflow design, management and reporting architected for maximum flexibility.
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Dark Data Feeder
Automatically extract valuable content from documents in ECM repositories.
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PRO Archiver
Universal print-stream archiving across industries, business applications, print formats and document types.
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Accessibility Express
Document accessibility made easy for print and digital formats.
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MasterONE Architecture
Underlying architecture to simplify document accessibility.
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Document Accessibility Made Easy with MasterONE
Learn how CrawfordTech's MasterONE, our ground-breaking architecture for accessible documents, makes it easier than ever to offer documents in all accessible formats.
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