Effortless Customer— Reach Your Customers on Any Channel, in Any Format.
Optimize document workflows and deliver accessible, personalized communications across your entire enterprise.
Crawford Technologies:
Enterprise Communications Processing and Accessibility Solutions
Crawford Technologies is a global leader in enterprise document management, helping organizations streamline, secure, and enhance their customer communications.
Leverage 30 Years of Expertise
Benefit from our deep industry knowledge to solve your most complex communication challenges.
Maximize Your Existing Investments
Innovate without overhauling your systems – we help you get more from your current technology.
Ensure Customer Satisfaction
Our solutions consistently deliver a Net Promoter Score above +81, reflecting our commitment to your success.
Scale with Confidence
Trust in our proven track record of 17% year-over-year growth to support your evolving needs.
Gain a Competitive Edge
Partner with an award-winning provider recognized on the Canadian Business Growth List.
Global Reach, Personalized Support
Join satisfied customers across six continents who rely on our tailored solutions and dedicated service.
Don’t let outdated document management hold your business back.
Our comprehensive suite of products helps bridge the document management gaps for many industries, including banking, insurance, healthcare, utilities, and print services. Contact us now to revolutionize your enterprise document processes and stay ahead in the digital age.
Our Solutions
AccessibilityNow® transforms your documents into universally accessible content, ensuring every customer can engage with your communications.
- Automate Accessibility: Convert documents effortlessly with AI-powered tagging
- Seamless Integration: Fits smoothly into your existing workflow
- Beyond Text: Offer braille, large print, audio, and eText options
- Universal Compatibility: Make any document type accessible, from everyday correspondence to complex transactionals
Guarantee compliance and empower every customer. Choose AccessibilityNow® to reach 100% of your audience, regardless of their abilities.
eDeliveryNow® transforms your customer communications, ensuring your message always reaches its destination.
- Omni-Channel Delivery: Send via email, text, web portal, or mobile app – all from one platform
- Personalization at Scale: Tailor each communication to individual preferences
- Legacy Integration: Transform existing documents into mobile-ready formats
- Cost-Efficient: Slash delivery costs while boosting customer engagement
Modernize your communication strategy without overhauling your systems.
Cut through the noise and connect directly with your customers with eDeliveryNow® .
World class re-engineering and output management solutions enhance and optimize customer communications to deliver a seamless customer experience while saving significant time and money.
Ensure high performance, high quality results and regulatory compliance leveraging accurate data normalization, transformation, document encryption and postal optimization capabilities.
- Reduce Costs: Optimize document output and reduce production costs.
- Ensure Regulatory Compliance: Adhere to industry standards and regulations.
- Optimize Customer Experience: Deliver personalized, efficient, and secure communications
- Scale with Your Business: Flexible solutions to meet evolving business needs
Crawford Technologies Workflow Automation solutions enable organizations to streamline their document processing workflow, reduce manual touch points, and achieve greater operational efficiency.
With our solutions, businesses can automate the document production, distribution, and archiving processes to accelerate document delivery, improve customer experience, and reduce costs.
Our workflow automation solutions leverage advanced technologies such as machine learning and artificial intelligence to intelligently route documents, classify and extract data, and automate repititive tasks.
- Streamline Workflows: Automate document processing and re-engineering tasks.
- Increased Productivity: Accelerate document processing and turnaround times.
- Enhanced Visibility: Gain real-time insights into document production and delivery.
- Improved Customer Experience: Deliver accurate and timely documents to enhance customer satisfaction.
Industries We Serve
Banking / Financial
We provide secure document storage and easy retrieval, enabling banks to manage sensitive financial records, streamline compliance processes, and enhance customer service with quick access to important documents.
Insurance
Offering efficient document management for insurance companies, we ensure easy accessibility to policies, claims, and other critical documents, improving workflow and customer experience while maintaining compliance with industry regulations.
Healthcare
Designed to support healthcare providers, we help facilitate secure storage and quick access to patient records, medical forms, and regulatory documents, ensuring compliance with privacy laws like HIPAA while enhancing care delivery.
Utilities
We’re able to help utility companies store and manage essential documents such as contracts, billing records, and regulatory paperwork, ensuring timely access and improved operational efficiency.
Print Service Providers
Providing streamlined document management solutions, we allow print services to organize, store, and retrieve client materials and print orders with ease, enhancing production workflows and customer satisfaction.
Government
We assist government agencies in securely storing and managing vast amounts of documentation, including legal records and citizen files, while ensuring compliance with regulations and improving operational transparency.
Why Choose Crawford Technologies
With over 30 years of experience and 2,000+ customers across six continents, Crawford Technologies is an award-winning provider of software solutions and services. We enable banks, insurers, healthcare providers, utilities, and print service companies to leverage their existing technologies and data in new, innovative ways.
years of experience
global customers
%
Consistent year-over-year growth
Net Promoter Score (NPS) above +81
Canadian Business Growth List recognition
From Our Blog
Intelligent Document Processing: Reduces Time, Costs, and Operational Complexity
Whether you're onboarding new print jobs, indexing documents for archiving, tagging documents for accessibility, or migrating them to a new document management or archiving system, IDP can help index documents, consolidate workflows and automate processes, enabling your team to work smarter, faster, and with greater precision.
FEATURED SUCCESS STORY
Financial Services Company Achieves Digital Transformation with Alfresco Cloud Migration
The company's IBM CMOD system needed modernization to align with the company's broader cloud-first and API-driven technology strategy. Key drivers for change included the high run-rate costs of the existing environment, scalability limitations that impacted performance, and slow document retrieval times affecting customer service efficiency. The company’s inability to enforce manual data deletion and retention policies meant the repository grew unchecked. It contained over a billion documents and hindered effective data governance.
Our Partners
​Partner relationships are critical to our success and to ensuring that our customers’ use of CrawfordTech solutions is effective and productive.
We maintain relationships with well known industry leaders and with added-value resellers and solution providers throughout the world. The synergies created from these partnerships results in the best-of-breed solutions along with high quality consultation, implementation, integration and support services.
Ready to Transform Your Customer Communications?
Get in touch with our experts today to discuss how Crawford Technologies can transform your customer communications.
