IndiVideo

Transform Customer Data into Hyper Personalized Video Experiences Your customers are expecting to receive unique, personal communications that are digitally engaging with easy-to-understand explanations of what they are viewing. IndiVideo from Crawford Technologies is an interactive, data-driven Personalized Video Platform that uses customer transactional data from any source to transform paper-based statements, bills, and policies … Continue reading "IndiVideo"

Transform Customer Data into Hyper Personalized Video Experiences

Your customers are expecting to receive unique, personal communications that are digitally engaging with easy-to-understand explanations of what they are viewing.

IndiVideo from Crawford Technologies is an interactive, data-driven Personalized Video Platform that uses customer transactional data from any source to transform paper-based statements, bills, and policies into automated, hyper personalized, interactive digital videos.

  • Uses Crawford Technologies Digital Transformation Engine (DTE) and enPower APIs and Web Services that delivers powerful integrations with customer communication output environments for fast startup times with minimum resources.
  • Delivers a seamless customer journey that offers higher levels of customer engagement and satisfaction.
  • Provides a phenomenal “know me” customer experience using innovative personalization and digital transformation technology.

Why IndiVideo from CrawfordTech

Seamless Integration

Harness the power of IndiVideo using CrawfordTech’s enPower APIs and Digital Transformation Engine (DTE) to easily integrate and transform customer data into hyper personalized digital videos

Customer Acquisition

Stand out from the competition with hyper-targeted personalized communications. Personalized videos beat legacy video formats with up to 10% higher CTR and up to 27% app adoption rate.

Onboarding

Make complex offerings easy to understand and add a human touch to the onboarding process for a truly next-level customer experience. Campaigns with 10x engagement speak for themselves.

Sales

Leverage customer data to show customers only the most relevant offerings. With personalized videos marketing, clients have 60x ROI on new credit card applications.

Services

Provide personalized customer service at scale. IndiVideo supports interactivity so customers can self-serve. Clients have used personalized videos to slash call volume by nearly 75%

Customer Retention

Video personalization makes it easy to reach out when it matters for renewals, anniversaries, and loyalty benefits. Clients have reduced churn by over 35% using IndiVideo automated personalized videos.

80%

Of consumers are more likely to make a purchase from a company that personalizes their experience

69%

Of business buyers expect personalized recommendations

202%

Improved conversions from videos with personalized calls to action than those that are not personalized

IndiVideo All-In-One Video Platform

Your customers are expecting to receive unique, personal communications that are digitally engaging with easy-to-understand explanations of what they are viewing.

IndiVideo from Crawford Technologies is an interactive, data-driven Personalized Video Platform that uses customer transactional data from any source to transform paper-based statements, bills, and policies into automated, hyper personalized, interactive digital videos.

AUTOMATED VIDEO GENERATION

Create data driven, real-time personalized videos across your customer lifecycle

ANALYTICS DASHBOARD

Track viewer engagement, conversion, ROI and trends with our live behavior dashboard

SECURE AND COMPLIANT

Flexible data security removes the need to transfer or store sensitive data

ACCESSIBLE VIDEO PLAYER

Our video player meets WCAG 2.1 accessibility standards and can add interactivity

Automated Personalized Videos

IndiVideo from CrawfordTech allows teams to mass-produce personalized videos based on a video template.

By linking to a data source and a trigger, millions of videos can be automated to dynamically generate.

Anywhere Deployment

IndiVideo from CrawfordTech provides flexible data integrations that make it easy to deploy personalized videos anywhere.

  • Interactive tools & content
  • Landing pages & campaigns
  • Post login environments
  • Dynamic banner ads
  • App
  • Text
  • Chat-bots
  • E-mail & print

Realtime Analytics

The IndiVideo Platform from CrawfordTech comes with a complete analytics dashboard to see how well personalized videos are performing.

Analytics can be as simple as watch rates by device, time of day, etc. or as detailed as customer lifecycle engagement by persona.

IndiVideo Automated Personalized Videos

Learn how your organization can create automated videos from your customer data for hyper personalized customer communications.