The eDeliveryNow® Platform is an open and modular framework that utilizes REST APIs and Web Services to make it extensible and adaptable to meet current and future customer communication needs.


AccessibilityNow provides high levels of automation and integration into any environment, the platform includes software solutions and a wide range of tailored services to meet the document accessibility needs of all organizations, large and small, private sector and governments of all levels.


Smart MailHub

Safe, Secure, Smart Small Batch Correspondence

Product Overview

Smart MailHub allows organizations to eliminate the costs, complexities and compliance risks of producing ad hoc and small batch business correspondence in the post-COVID Work From Home (WFH) environment. It empowers remote employees and WFH staff to safely and securely submit documents for printing and mailing in the production print shop. Smart MailHub is a timely solution for organizations needing to gain visibility and control over their ad-hoc, small batch business correspondence.

The secure, easy to use interface facilitates the preparation and delivery of business communications right from the desktop, eliminating time-consuming and error-prone manual handling processes. Documents are sent to a ‘virtual” printer that leverages your centralized production facilities and processes to automate the quality printing, inserting, and fulfillment of critical correspondence. High integrity, web-based document tracking and audit details ensure accuracy, provide proof of mailing and document archiving to mitigate compliance risks.


Increase Productivity & Efficiency

Quickly and securely submit documents from the desktop to the production print and mail operation

Increase efficiency using a centralized in-house or outsourced production facility

Enables stakeholders to easily view and track mail from creation to delivery

Deliver correspondence according to recipient preferences

Ensure Accuracy & Compliance

Eliminates compliance risks from mismanaged mailpieces

Built-in approvals ensure correspondence is accurately processed and is brand compliant

Securely tracks document status with web-based job tracking, audit and authorization functions

Automatically generate files for archiving

Reduce Costs

Reduces cost of printing and mailing documents from WFH and remote office locations

Minimizes labor and other costs of manual processing

Minimizes costly reprints and audit compliance costs

Realize greater postal savings

Business Challenge

Generating business correspondence from remote field offices has always been a time-consuming, error-prone, and costly necessity. And in the current post-COVID work environment, this business necessity has only gotten more challenging. With the increase in work from home staff, Organizations are now faced with having to provision their employees to produce mail that is both accurate and compliant while ensuring the safety of their employees has not been compromised. As more and more
companies extend work from home(WFH) policies, it is clear that the hassle factor of managing ad-hoc correspondence is not going away. Organizations need a simple, secure, and safe solution to address the significant hassles of ad-hoc correspondence.

Customer Success Story

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Product Details

Easy and Secure

Documents are submitted using a simple print driver and secure interface directly to the production facility. The intuitive interface allows users to easily choose processing options including document type, paper stock or form, attachments and inserts, envelope type, delivery options, simplex or duplex print, black and white or color. Documents can be automatically delivered based on customer preferences. Options can be easily configured to ensure all correspondence meets business rules and compliance requirements, gets printed on the correct stock and is addressed properly.

Document Tracking and Proof of Mailing

Smart MailHub incorporates intelligent, web-based job tracking, audit and authorization capabilities to ensure document status is tracked and visible for all stakeholders. File-based processing enables accurate document assembly and processing, capturing information on each mailpiece and its contents. This comprehensive tracking allows users to quickly determine where a mailpiece is in the production cycle, when it was sent and display an image of the mailpiece in support of compliance audits. Smart MailHub also automatically archives all business correspondence generated in WFH environments to meet compliance requirements and allows standard archiving facilities to be used with these documents.

Efficient Production and New Value-add Service

With Smart MailHub, business documents are cost-effectively and accurately processed leveraging the capabilities of your production print and mail operations – high quality print and inserting, postal optimization and integrity reprints. Smart MailHub also offers the opportunity for print and mail operations to grow volumes while offering new services to their clients.

Smart MailHub is a component of CrawfordTech’s Enterprise Output Management solutions, leveraging our in-depth knowledge and  unmatched expertise to ensure successful, cost-effective results. This solution easily integrates with existing print environments including document re-engineering, PRO Conductor production workflow solution and eDeliveryNow® platform for digital document delivery, as well as or AccessiblityNow® solutions.

Submit documents from desktop

Centralize production for efficiency and integrity

Tracking for visibility and control

Use Cases
  • Cost efficient, compliant generation of ad hoc correspondence from remote locations
  • Print Service Providers: capture new incremental print volume & offer new servicers
  • Enterprises/In-Plant Operation: replace/grow volume to increase asset utilization

Smart MailHub is a component of Crawford Technologies’ Enterprise Output Management suite of solutions. It easily integrates with existing print operations and CrawfordTech’s PRO Conductor production workflow solution for print and electronic document delivery.

  • Runs on Microsoft Windows Server 2012, R2 or above
  • Supported data streams: Microsoft Word & PDF

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