The eDeliveryNow® Platform is an open and modular framework that utilizes REST APIs and Web Services to make it extensible and adaptable to meet current and future customer communication needs.


AccessibilityNow provides high levels of automation and integration into any environment, the platform includes software solutions and a wide range of tailored services to meet the document accessibility needs of all organizations, large and small, private sector and governments of all levels.


Riptide® Server

Sophisticated Content Transformation and Distribution Services

Product Overview

Riptide® gives businesses a highly configurable, sophisticated content transformation and distribution engine. It retrieves content from enterprise content management (ECM) repositories and content services platforms (CSP), converts the content from any format into the optimal format for electronic delivery and printing, including PDF, PDF/A, Accessible PDF, HTML5. Riptide will then package the transformed content into digital bundles for distribution.

Riptide® content transformations are done through high-volume batch processing at scale. Output of content can be automatically personalized for customers and distributed to a customer’s preferred communication channels. Riptide® is ideal for case management, giving organizations the ability to bundle disparate content from legacy systems and modern applications.


Increase productivity and flexibility: Makes content available anytime, anyplace, and anywhere for employees, partners, and customers.

Improve operational performance: Centralizes content transformations in a consistent and automated manner.

Increase versatility and usability: Manages the transformation of legacy print and file formats into universally and readily accessible formats for easy viewing and consumption.

Decrease compliance risk: Redacts personal identifiable information (PII) without altering the original document to ensure data privacy while preserving the legality of the original document.

Improve mobility: Convert documents to mobile ready file formats on the fly.

Business Challenge

In our technology-driven world, organizations use a lot of different software systems and applications to manage and streamline daily business operations and customer communications. With the numerous applications being used, organizations are being challenged to manage specific tasks, to collect, consolidate and distribute disparate content, documents and files from legacy systems and repositories and make them compatible with modern business applications, process workflows, and mobile devices.

Customer Success Story

Product Details

Flexible Retrieval Services

Riptide® uses Web Services to provide application-level integration with many widely adopted enterprise content management (ECM) repositories and content services platforms (CSP) that have REST APIs. This makes retrieving content for transformation easy, fast and flexible to fit business needs and outcomes.

Sophisticated High-Volume Transformation Services

Riptide® content transformations are setup, configured and managed through the administrator’s interface. Transformations are setup to run in real time upon request, automated within a business process via workflow, and scheduled through high-volume batch processing at scale. Administrators have full control over transformations, including document selection, transformation formats and output methods.

Riptide’s highly configurable content transformation engine is used to convert and standardize content that is generated by applications on mainframe and distributed systems and stored in ECM and CSP repositories on-premises and Cloud platforms. Riptide® standardizes content regardless of document type, image file and print format into widely acceptable PDF and HTML formats, including PDF/A for long term archiving, and PDF/UA and HTML5 for content accessibility.

Advance Output Distribution Services

Riptide® document transformations are used to build, output, and distribute personalized documents for viewing or printing. Administrators select conditional processing rules to define and format templates. When content transformations are executed, the templates are applied to the content to personalize documents and deliver them to any supported digital and print device. Content stored in ECM or CSP repositories is available to be incorporated in the final output document.

Output can be directed to local or network attached printers, enterprise print queues for batch print and mail systems as well as a variety of electronic distribution solutions. Electronic methods include email attachment, FTP and HTTP transmission, invited pull through SMS notification, ingestion into a new CSP and delivery to an EFSS or BOX folder for collaboration.

Riptide® provides the following personalized functionality:

  • Watermarks
  • Text boxes
  • Word wrapping
  • Graphic insertion
  • Graphic overlays
  • Lines, boxes
  • Absolute placement of text fields
  • Table of Contents
  • Manifests
  • Page numbering
  • Re-ordering of pages
  • Text formatting (color, style, type)
  • Pull external content from ECM repository and file server

Riptide® for Case Management

Riptide® consolidates data and content from different applications into a single system, giving organizations the ability to effectively manage cases and streamline operations. This approach improves communication between departments, teams and customers, reduces errors, and increases productivity. In addition, it allows stakeholders to access all case information they need from a single interface, file or printed document without switching between different applications to manually coordinate and consolidate information.

Riptide Packaging and Bundling Service

Riptide Content Retrieval and Transformation Workflow. A user requests all documents associated with a client. Riptide uses a Web Services REST API and the clients unique identifier to query all connected document repositories and storage archives. Riptide retrieves the documents. The user can then use a menu to select which documents to transform to PDF, and then package and bundle them for distribution.

Use Cases

Business Use Cases

  • Electronic Bill Presentment
  • Case Management
  • Audits
  • Claims Processing
  • Hospital Discharge
  • Site Inspections
  • Requests for Information
  • Loan Origination
  • Transportation Documents
  • Logistic Forms

IT Use Cases

  • Legacy Data Transformation
  • Content Conversion
  • Content Bundling and Distribution
  • Personalized Communication
  • Content Access and Usability
  • Content Migration
  • Infrastructure Modernization
  • Application Rationalization
  • Legacy Modernization

Riptide, a component of the eDeliveryNow platform, integrates into our document re-engineering and workflow automation solutions, PRO Designer and Operations Express to process, transform and deliver critical customer communications. It can be easily integrated into your systems by leveraging its powerful REST API Web Services. Riptide Retrieves transactional content from legacy ECM content repositories and content services platforms (CSP), including IBM Content Manger OnDemand and IBM FileNet® Content Manager and any CMIS compliant repository. It utilizes any anywhere deployment model, making deployment flexible to fit business needs.  Riptide easily fits into any system architecture and works with common print formats, including AFP, PDF, PostScript, PCL, Xerox Metacode, and Xerox LCDS/DJDE.

Riptide supports virtually any content transformation

Print formats
  • AFP to PDF
  • AFP to PDF/A
  • AFP to PDF/UA
  • AFP to HTML
  • AFP to accessible HTML
  • AFP to responsive HTML
  • AFP to TEXT
  • Xerox METACODE to PDF
  • Xerox METACODE to HTML
  • Xerox LCDS to PDF
  • Text to PDF
  • Text to HTML
Document formats
  • MS Word to PDF
  • EXCEL to PDF
  • PowerPoint to PDF
  • RTF to PDF
  • EML to PDF
  • EMLX to PDF
Image formats
  • TIFF to PDF
  • JPG to PDF
  • BMP to PDF

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