The eDeliveryNow® Platform is an open and modular framework that utilizes REST APIs and Web Services to make it extensible and adaptable to meet current and future customer communication needs.


AccessibilityNow provides high levels of automation and integration into any environment, the platform includes software solutions and a wide range of tailored services to meet the document accessibility needs of all organizations, large and small, private sector and governments of all levels.


Operations Express

Power Up Your Post Composition Document Re-Engineering

Product Overview

Operations Express is an advanced post composition solution for re-engineering and enhancing existing high volume print streams, eliminating the need to make expensive and time-consuming application changes upstream. This means providers can easily streamline operational processing, accelerate deployment and maximize efficiencies to be more agile, expand their capabilities and services and improve revenues.

Operations Express makes it possible to mine and extract valuable data within documents to generate barcodes, create custom index files, MRDF files and external files that can be used to streamline processes and make workflow management more efficient. It also works with PRO Designer, a GUI for rapid editing and configuration, to provide instructions to our lightning-fast transformation engine.

Chosen by industry-leading organizations, Operations Express incorporates comprehensive capabilities proven to meet the most challenging processing requirements.


Reduce Costs

Meet tight SLA timeframes with processing speeds up to 10x faster than other solutions

Significantly reduce the time to split, merge and re-sequence large files in any order

Eliminate multi-pass processing and increase production capacity

Integrity & Compliance

Ensure content accuracy with piece level tracking

Generate Proof of Mailing for audit purposes

Ensure Regulatory Compliance

Elevate CX

Modernize legacy applications

Easily add color & personalized messaging

Repurpose (or prepare?) content for multi-channel delivery and/or archiving

Greater Flexibility

Cloud, Hybrid, On-premise deployment

Supports any to any PDL processing

Scalable and upgradeable

Business Challenge

Many organizations are protective of their customer’s data making them reluctant to send raw data to print service providers to manage composition or generate production data necessary for automation and piece-level tracking. Receiving precomposed files that are “print-ready” presents a number of challenges for printers. Ensuring the right production marks including barcodes are on the pages can be difficult when dealing with non-print experts. The ability to generate inserter control files or make last minute changes to switch a file from one printer line to another is constrained. This can be further complicated when a customer requests a change to their document, such as a logo update or adding color
to take advantage of new color inkjet technology.

Communication providers need robust, flexible solutions to streamline and accelerate their document processing and production workflows.

Customer Success Story

Print Service Provider Accelerates Complex PDF Processing

Wright Business Graphics, a leading West Coast print supplier, turned to Crawford Technologies help them meet aggressive SLAs with their complex PDF processing. See how they leveraged PDF Accelerator and Operations Express for high performance results and reduced processing times by 60%.

Wright Business Graphics logo

Operations Express Document Re-Engineering & Enhancement Capabilities

Production Optimization

Increase Operational Productivity & Cost Savings
  • Optimize print files & PDFs to speed processing and reduce costs
  • Normalize printstreams for streamlined workflows and fast onboarding
  • Split printstreams by envelope size to optimize insertion
  • Concatenate files for greater uptime and efficiencies

Print Control

High performance, robust, printstream processing & control
  • Lightning-fast, any to any, complex print file or PDF conversion
  • Reduce expense of pre-printed shells with digital overlays
  • Transform applications from 1-up to N-up to increase productivity & efficiency
  • Accurate, efficient print and finishing

Integrity & Tracking

Accurate document assembly & end to end workflow tracking
  • Deliver accurate communications replacing low integrity OMR marks with high integrity barcodes
  • Enable end to end piece-level tracking leveraging document data to generate inserter control files (i.e. MRDF)
  • Implement a “Touch & Toss” workflow to eliminate errors due to manual intervention

Postal Optimization

Accurate document assembly & end to end workflow tracking
  • Maximize postal densities and reduce postal spend
  • Ensure accurate mailings with address validation & standardization
  • Maximize productivity with job commingling

Transform CX

Enhance & Modernize Communications
  • Easily change fonts to support all preferred delivery formats – print, web, accessible
  • Personalize communications with valuable relevant messaging or offers
  • Highlight critical information with engaging color & images


Compliant, agile archiving and storage
  • Easily create index files for fast search and retrieval of archived documents
  • Remove print related objects for digital viewing
  • Digitally burst individual documents

Data Security

Secure, compliant data and communications
  • Secure PDF content at the document level with innovative digital authentication signature
  • Redact or scramble sensitive PII/PHI data during testing
  • Secure storage and transfer with file or page level digital encryption


Manage & deliver communications across all channels
  • Provide a seamless, cohesive multi-channel experience
  • Easily create mobile-ready and accessible compliant communications
  • Replace print-related objects with digital capabilities

Data Mining and Acquisition

Unlock valuable insights and improve CX
  • Extract actionable data from your print files and PDFs to streamline workflows and offer valuable services
  • Mine valuable data to improve customer support and CX
  • Leverage document data to enhance and personalize communications

Operations Express along with our workflow management solution, PRO Conductor and all the DTE components bring speed, scalability and reliability to communication processing and delivery. It fits into any system architecture easily and reliably, and works with most common print streams, including AFP, Xerox, PDF, PostScript, PCL, and others.

The application runs on a wide variety of platforms including z/OS, Solaris, Linux, HP-UX, AIX, and Windows and can be easily integrated by leveraging our enPower APIs. Flexible deployment options are available including our SaaS solution, PRO DocNow, CrawfordTech’s secure Document Re-engineering solution in the cloud.

If you need to register an account, please click here.