PRO Reprint Server

PRO Reprint Server

PRO Reprint Server facilitates the reprinting and mailing of documents such as customer statements, bills, policies, and other documents in an efficient, automated way. It allows any number of customer support representatives to request document reprints during their workday as well as manages exception handling for documents damaged or incorrect during production. The solution then batches all of these requests and prints them together in as few print jobs as possible, optimizing the print and mail operations. It can also convert the documents from virtually any format into the format for the reprint printers.

PRO Reprint Server Use Cases

  •  Reprint documents damaged during post processing operations and identified manually
  •  Reprint documents damaged during post processing operations and identified by an intelligent inserter
  • Reprints requested from customer service discussions with customers
  •  Reprints requested from customers via online portal
  • Reprints requested from customers via mobile phone/tablet

Designed for use in a large enterprise, PRO Reprint/CS has powerful workflow capabilities that allow many reprint requests to be batched together and printed on high speed laser printers or production inkjet presses. Documents can be retrieved from any of the popular ECM and archive repositories used to store customer documents. These include OpenText Documentum, OpenText InfoArchive, IBM Content Manager OnDemand (CMOD), and IBM Filenet P8. It also includes support for the standard CMIS API so that documents can be pulled from any CMIS-compliant repository.

An Energy Company Automates Reprints

Image for An Energy Company Automates Reprints

This Fortune 500 energy company needed a more automated solution for reprinting bills for customers who contacted customer service because they had not received or had lost an invoice. With PRO Reprint Server, documents are no automatically retrieved from their ECM platform via a web services API, automatically batched and reengineered as required, and set to the print center or other location for printing and mailing, eliminating manual processes and saving the company approximately $1.6 Million per year.




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