Customer Communications Management
CCM Gateway is a next-generation solution to the challenges of archiving and managing transactional customer communications. It supports market leading enterprise content management systems as well as document and archiving platforms from Alfresco, Microsoft and IBM.
This tool offers universal print-stream archiving and print stream conversion across industries and business applications. It classifies, transforms, indexes, and efficiently stores high-volume documents of almost any kind. The solution supports a wide range of source document formats including AFP, Xerox Metacode, PCL, PostScript and images.
CCM Gateway Advantages
- Customer Communications and universal print stream archiving across applications, formats and document types
- Accepts the widest range of source document formats
- Migrate archives to more modern and cost effective platforms
- Transform, index and load print streams into platforms like Alfresco and SharePoint with compression rates as high as 95%
- Make print streams available to customer service and consumer portals
- Save money and expand customer communication channels by offering e-Presentment services
CCM Gateway provides the flexibility to archive in native formats or in industry standard formats like PDF/A, and can automatically convert archived content to the format needed for print output, to HTML5 or PDF for ePresentment, or to Accessible PDF or Accessible HTML to meet the needs of blind and partially sighted individuals. With Crawford Technologies’ CCM Gateway you can consolidate disparate archiving systems, including legacy archives, migrate to platforms that are more cost-effective, and make print and digital streams available to customer service and consumer portals.
We're here to help you
We know that your success depends on more than high quality software. Our experienced professional services, training and support teams work closely with you to consult, customize, migrate, train and provide additional value-added services that ensure your implementation is efficient and productive. Our Document Accessibility Services and other Cloud based services deliver secure and scalable hosted solutions.
Crawford Technologies Professional Services staff are recognized for their in-depth knowledge and expertise in electronic document processing systems and applications. We provide a unique combination of knowledgeable IT professionals, industry-leading technology, and proven processes. We know what it takes to re-engineer documents and systems for optimal performance and profit.
Automate and streamline document Quality Assurance for all your Customer Communications. Monitor changes to your CCM software and document templates and reduce the risk of inadvertent errors.
We provide transcription, production, fulfillment and distribution of your critical customer communications at our secure facility. Our services include production of braille, large print, audio, e-text, and transcription to accessible PDF in multiple languages.
CrawfordTech Academy learning platform enables our customers to achieve maximum success with their communication production & delivery goals. Our experienced training professionals offer on-demand and instructor-led educational content that can be tailored to meet your specific requirements.
Once your Crawford Technologies solution is in place, you can count on our unparalleled support staff, who average over 10 years experience in the high-volume transactional print-stream industry. Our customers have given us a +73 Net Promoter Score®, an objective indication of the quality of our post-sales team.
CrawfordTech’s STEP™ Migration Services relies on superior technology, proven processes and skilled professional services to deliver fast, accurate and reliable content migration when upgrading or consolidating content repositories or archives.