CCM Gateway for Sharepoint

Customer Communications Management for Sharepoint

Crawford Technologies has been working for over fifteen years to solve complex customer communications problems. Now, in partnership with Microsoft, CrawfordTech has integrated their marketing leading CCM Gateway product with the Microsoft SharePoint platform to provide a next generation solution to the problems of archiving customer communications.

Universal Print Stream Archiving

CCM Gateway offers universal print stream archiving across industry, business applications, print formats and document types. It can be used to archive almost any kind of business document including statements, policy documents, trade confirmations, patient records and reports, whether these documents come from packaged applications or custom business systems. CrawfordTech supports the widest range of source document formats including AFP, Metacode and PostScript and can archive in the native formats or as industry standard PDF/A.

CCM Gateway supports market leading enterprise content management and document and archiving platforms from Alfresco, Microsoft and IBM to provide a next generation solution to the problems of archiving transactional customer communications.

Print Stream Transformation and Indexing

CrawfordTech is a widely acknowledged global leader in print stream transformation and as you would expect this technology is tightly integrated with CCM Gateway. Print streams contain valuable data like customer numbers, policy number and accounts numbers that are useful when searching & retrieving documents. CrawfordTech uses a range of techniques to ensure that index metadata is captured accurately and employs bursting strategies that help segment documents into digestible chunks for archiving. PDF has become a universal standard for digital documents and CCM Gateway supports ISO standard 19005 PDF/A as well native formats for archiving – whichever the choice CCM Gateway ensures that documents can be stored optimal but retrieved with the full fidelity of the original.

CCM Gateway High Volume Processing Server

The CCM Gateway processing server orchestrates the step by step process to capture, transform, index, and load content into the archive. CCM Gateway’s distributed architecture allows workloads to be spread across multiple processing nodes which provides a scalable and flexible processing environment to handle large volumes. The CCM Gateway scheduler reduces administration and allows the optimal use of resources by scheduling archiving jobs overnight. Finally CCM Gateway’s configuration tools help you increase the speed at which you can design, test and deploy archiving processes using an intuitive graphical development environment.

Information Access with Microsoft Sharepoint

CCM Gateway is closely integrated with Microsoft SharePoint and supports many of its advanced features such as Libraries and Remote Blob Services, all of which ensure that archived print streams can be leveraged like any other content in the repository. CCM Gateway helps ensure that print streams are stored efficiently using a storage model that also allows individual documents to be retrieved quickly. CCM Gateway is the only print stream archiving solution that is closely integrated with Microsoft SharePoint.

Development and Integration Tools

As the numbers of print streams that need to be archived grow, so the complexity of managing the projects that archive these resources increase. CCM Gateway Studio is an integrated environment for developing testing and debugging your archiving processes and includes concepts like projects and tasks that make archiving easy to understand. The concepts are extended into operations where administrators can monitor job executions in the different projects (or queues) and check for completeness (the tasks). CCM Gateway Studio also includes CrawfordTech’s market leading transformation design and test tools, which take the pain out of developing complex transformation and indexing processes.

In any batch processing environment operators will need to monitor jobs and batches and intervene when failures occur. CCM Gateway Console provides an easy way to monitor processing including the ability to restart and rollback jobs. CCM Gateway’s open standard production database schema allows any application to access real-time information about production jobs.


Product Spotlight

Success Stories

We're here to help you

We know that your success depends on more than high quality software. Our experienced professional services, training and support teams work closely with you to consult, customize, migrate, train and provide additional value-added services that ensure your implementation is efficient and productive. Our Document Accessibility Services and other Cloud based services deliver secure and scalable hosted solutions.

Crawford Technologies Professional Services staff are recognized for their in-depth knowledge and expertise in electronic document processing systems and applications. We provide a unique combination of knowledgeable IT professionals, industry-leading technology, and proven processes. We know what it takes to re-engineer documents and systems for optimal performance and profit.

Automate and streamline document Quality Assurance for all your Customer Communications. Monitor changes to your CCM software and document templates and reduce the risk of inadvertent errors.

We provide transcription, production, fulfillment and distribution of your critical customer communications at our secure facility. Our services include production of braille, large print, audio, e-text, and transcription to accessible PDF in multiple languages.

CrawfordTech Academy learning platform enables our customers to achieve maximum success with their communication production & delivery goals. Our experienced training professionals offer on-demand and instructor-led educational content that can be tailored to meet your specific requirements.

Once your Crawford Technologies solution is in place, you can count on our unparalleled support staff, who average over 10 years experience in the high-volume transactional print-stream industry. Our customers have given us a +73 Net Promoter Score®, an objective indication of the quality of our post-sales team.

CrawfordTech’s STEP™ Migration Services relies on superior technology, proven processes and skilled professional services to deliver fast, accurate and reliable content migration when upgrading or consolidating content repositories or archives.