CCM Gateway SDK

Reduce the cost and administrative burden of legacy document archive and retrieval systems. Use your customer portal to easily provide self-service document access for statements, invoices, bills and explanations of benefits.

  • Improve customer service
  • Increase customer satisfaction
  • Reduce direct and administrative expenses
  • Simplify production processes

CCM Gateway SDK provides a collection of modern, modularized solutions that replace the rigid practices and antiquated methods of monolithic legacy systems and is a significant step the process of business digitization. It allows organizations to improve the customer experience by delivering customer content to the right person, at the right time and in the right format.

The Development Kit provides a modular set of tools for ingestion, indexing and a compressed and encrypted repository file structure that is ideal for archiving customer communications of any format, from any source. It retrieves and transforms that content with speed, accuracy and reliability to be delivered to customers in their preferred format by their preferred method of delivery.

CrawfordTech’s CCM Gateway SDK enables organizations to conform to security and privacy regulations and requirements of HIPAA, GLB, GDPR, CCPA, PCI DSS as well as others.

Its flexible architecture, ability to scale horizontally, and well-developed REST APIs makes CrawfordTech’s CCM Gateway SDK an efficient and cost-effective method for organizations to reduce the burden of maintaining their legacy customer communication systems. It is an ideal solution to challenge of economically modernizing processes for large-scale on premises, cloud and hybrid computing environments.