CCM Gateway for Alfresco

Customer Communications Management for Alfresco

CCM Gateway for Alfresco is the only customer communications archiving solution designed for integration with the Alfresco ECM platform. In partnership with Alfresco, we offer this market leading customer communications archiving solution that supports any industry, application, format and document type.

CCM Gateway for Alfresco Advantages

  • Leverage CrawfordTech’s market leading technology for transformation and indexing
  • Manage high volume customer communication archiving by distributing processing in a multi-node architecture
  • Store customer communications in Alfresco using advanced ECM features
  • Support Alfresco deployed on Amazon Web Services (AWS)
  • Search, retrieve and view customer communications content using standard Alfresco clients
  • Configure archiving processes using intuitive tools that simplify the development-test-debug lifecycle

Crawford Technologies has a twenty year track record in customer communications archiving and our products and expertise are used by hundreds of customers around the world. More than 90 customers can testify to the benefits of archiving customer communications using CrawfordTech designed solutions.

We're here to help you

We know that your success depends on more than high quality software. Our experienced professional services, training and support teams work closely with you to consult, customize, migrate, train and provide additional value-added services that ensure your implementation is efficient and productive. Our Document Accessibility Services and other Cloud based services deliver secure and scalable hosted solutions.

Crawford Technologies Professional Services staff are recognized for their in-depth knowledge and expertise in electronic document processing systems and applications. We provide a unique combination of knowledgeable IT professionals, industry-leading technology, and proven processes. We know what it takes to re-engineer documents and systems for optimal performance and profit.

Automate and streamline document Quality Assurance for all your Customer Communications. Monitor changes to your CCM software and document templates and reduce the risk of inadvertent errors.

We provide transcription, production, fulfillment and distribution of your critical customer communications at our secure facility. Our services include production of braille, large print, audio, e-text, and transcription to accessible PDF in multiple languages.

CrawfordTech Academy learning platform enables our customers to achieve maximum success with their communication production & delivery goals. Our experienced training professionals offer on-demand and instructor-led educational content that can be tailored to meet your specific requirements.

Once your Crawford Technologies solution is in place, you can count on our unparalleled support staff, who average over 10 years experience in the high-volume transactional print-stream industry. Our customers have given us a +73 Net Promoter Score®, an objective indication of the quality of our post-sales team.

CrawfordTech’s STEP™ Migration Services relies on superior technology, proven processes and skilled professional services to deliver fast, accurate and reliable content migration when upgrading or consolidating content repositories or archives.