eDeliveryNow®

The eDeliveryNow® Platform is an open and modular framework that utilizes REST APIs and Web Services to make it extensible and adaptable to meet current and future customer communication needs.

AccessibilityNow®

AccessibilityNow provides high levels of automation and integration into any environment, the platform includes software solutions and a wide range of tailored services to meet the document accessibility needs of all organizations, large and small, private sector and governments of all levels.

Products

eDeliveryNow®: The Comprehensive Platform for Multichannel Customer Communication Management and Enterprise Communications Processing

Contents

Platform Overview

eDeliveryNow® is a powerful and comprehensive platform designed to help businesses streamline their electronic customer communication management (CCM) processes and enterprise communications processing (ECP). By leveraging advanced technologies and modular architecture, eDeliveryNow enables organizations to deliver personalized, accessible, and compliant digital communications across multiple electronic channels, improving customer engagement and operational efficiency.

Key benefits of eDeliveryNow include:

Increased customer satisfaction through personalized and timely electronic communications

Reduced costs associated with manual document processing, printing, and mailing

Improved compliance with industry regulations, data privacy standards, and personally identifiable information (PII)

Enhanced operational efficiency through automation and integration with existing systems

eDeliveryNow Features and Capabilities

eDeliveryNow offers a wide range of features and capabilities to support effective electronic customer communication management:

Feature

Description

Feature

Multichannel Delivery

Description

Deliver electronic communications via email, SMS, web portals, mobile apps, and more

Feature

Personalization

Description

Tailor electronic communications based on customer preferences and demographics

Feature

Accessibility

Description

Ensure customer communications are accessible to people with disabilities

Feature

Legacy Format Conversion

Description

Transform legacy electronic customer communication documents into modern, digital-friendly formats

Feature

Batch & On-Demand Processing

Description

Process large volumes of digital customer communications efficiently

Feature

Redaction & Data Privacy

Description

Protect sensitive information, PII and comply with data privacy regulations

Feature

Workflow Automation

Description

Automate document generation, approval, and distribution processes

Feature

Integration

Description

Seamlessly integrate with ERP, CRM, ECM, billing, and other business systems

System Components of eDeliveryNow

eDeliveryNow comprises several key components that work together to provide a comprehensive solution:

PRO Conductor

Orchestrates and automates workflow processes, serving as the central hub of the platform

RipTide®

Retrieves and packages customer communications for digital delivery

Sunrise

Retrieves and transforms archived digital customer communication documents on-demand for real-time eDelivery

eDeliveryNow® Preference Manager

Captures and manages customer communication preferences for communication channels and formats

Operations Express

Transforms and processes customer communication documents for multichannel delivery

PRO Designer

Enables the design and configuration of customer communication document templates for consistent branding and layout

Go Mobile

Converts customer communication documents into digital and responsive formats for viewing on mobile devices like smartphones and tablets

Scalability and Performance

eDeliveryNow is built on a modular architecture that allows for near-infinite horizontal scalability. It ensures that the eDeliveryNow platform can grow with your CCM and ECP business needs. eDeliveryNow optimizes resource utilization and maintains high performance even during peak demand periods by employing distributed processing and load-balancing techniques.

Security Features

Protecting customer data and PII is a top priority for eDeliveryNow. The platform incorporates several security features to ensure the confidentiality, integrity, and availability of your communications and customer data:

  • Encryption: All customer data and PII is encrypted in transit and at rest using industry-standard algorithms
  • Access Controls: Role-based access controls and multi-factor authentication ensure only authorized users can access the system with customer communication data.
  • Compliance: eDeliveryNow can be deployed to comply with SOC 2, ISO 27001, HIPAA, GDPR, and other relevant standards

Analytics and Reporting

The eDeliveryNow platform provides built-in analytics and reporting capabilities to help you track and measure the effectiveness of your customer communications. Key metrics such as delivery rates, open rates, and customer engagement are captured and presented in real-time through intuitive dashboards and reports, enabling data-driven decision-making.

Training and Support

To ensure your success with eDeliveryNow, we offer comprehensive training and support services:

  • On-site and remote training sessions to get your team up to speed quickly
  • User guides, video tutorials, and a knowledge base for self-paced learning
  • 24/7 technical support via phone, email, and online ticketing system
  • Dedicated account management to provide ongoing guidance and assistance

Pricing and Licensing

eDeliveryNow offers flexible pricing and licensing models to suit the needs of organizations of all sizes. Choose from subscription-based or perpetual licensing options, with pricing based on factors such as the number of users, document volume, and required features. Our team will work with you to create a customized pricing plan that aligns with your budget and requirements.

Business Challenge

In today’s digital landscape, customer attitudes towards businesses have changed. Customers now expect better consistency, quality, availability, and value from organizations across all interactions, whether it be making a purchase online, engaging with customer service, or receiving important customer communications such as bills, statements, and letters.

Moreover, customers increasingly demand personalized experiences tailored to their individual preferences. They expect businesses to understand their unique needs and deliver electronic communications through their preferred channels, be it email, SMS, web portals, or mobile apps.

The challenge for enterprises lies in meeting these evolving customer expectations. If organizations fail to deliver electronic customer communications via the customer’s preferred touchpoint and channel, they risk losing business to competitors who are better equipped to meet these demands.

To remain competitive, businesses must adapt to this new reality by implementing solutions that enable them to deliver personalized, consistent, and high-quality, electronic digital communications across all channels. This requires a flexible and scalable platform that can integrate with existing systems, automate processes, and provide real-time insights into customer preferences and behavior.

Failure to address this challenge can result in decreased customer satisfaction, reduced loyalty, and ultimately, lost revenue. As such, investing in a robust electronic customer communication management solution like eDeliveryNow is no longer a luxury, but a necessity for businesses looking to thrive in the digital age.

Why Choose eDeliveryNow

By choosing eDeliveryNow as your customer communication management platform for enterprise communications processing, you can:

Enhance the digital customer experience through personalized, timely, and accessible electronic customer communications

Increase operational efficiency by automating and digitizing manual processes and reducing errors

Ensure compliance with industry regulations, data privacy standards and PII

Reduce costs associated with printing, mailing, and manual document handling

Future-proof your technology stack with a modular, scalable, and integrated eDelivery platform

Getting Started with eDeliveryNow

Ready to transform your customer communication management and enterprise communication processing capabilities? Contact our team today to schedule a demo and discover how eDeliveryNow can help your organization achieve its goals.

Get started on your journey towards more effective, efficient, and engaging customer communications.

Use Cases
Integrations
Specifications
  • Billing and Invoicing: Electronic delivery of bills, invoices and statements.
  • Account Updates: Electronic delivery of account statements, policies, and benefits
  • Service Notifications: Electronic delivery of outages, maintenance windows, planned downtimes, and emergency services
  • Customer Support: Electronic delivery of critical customer communications by customer support and customer service agents while speaking on the phone, during an electronic chat or by a chatbot.
  • HR Communications: Electronic delivery of payroll information, benefits and tax documents
  • Product Information: Electronic delivery of new product data, product setup and assembly instructions, product registration and warranty information.
  • Migration: Consolidate and move high-volume legacy enterprise customer communications and reports that include important documents such as bills and financial statements for insurance, banking, brokerages, utilities, medical, and others to a modern enterprise content management (ECM) system or content services platform (CSP).

The eDeliveryNow Platform and its modular REST API web services and applications components integrate with existing business systems and applications to provide organizations with the tools needed to personalize the delivery of customer communications via their customers’ preferred digital channel.

Manage and output communications by customer preference

  • Preference Manager: Capture, store and manage customer communication channel preferences for eDelivery

Integrate customer communications at the content level

  • Sunrise: Integrates business systems and applications for eDelivery
  • CCM Gateway: Ingest, index, transform, and archive/migrate customer communications for electronic presentment
  • Riptide: Convert and bundle disparate customer communication for electronic distribution

Centralize the orchestration of customer communications

  • PRO Conductor: Manage, orchestrate, and monitor the processes and delivery of customer communications

Design and configure customer communications once

  • PRO Designer: Configure transforming and reengineering rules
  • Go Mobile: Creates mobile ready HTML5 for multichannel distribution

Transform and reuse existing print-ready customer communications

  • Operations Express: Convert and compose print files for multichannel eDelivery

Services

  • Professional Services: Provides services to plan, implement, integrate, automate, and monitor eDelivery processes
  • Assessments: Offers assessment of enterprise documents needed to be transformed into customer communications

Integration Options

  • Graphical User Interface
  • REST API Web Services
  • Command Line
  • Scripts

The eDeliveryNow Platform supports virtually any content transformation

Print formats
  • AFP to PDF
  • AFP to PDF/A
  • AFP to PDF/UA
  • AFP to HTML
  • AFP to accessible HTML
  • AFP to responsive HTML
  • AFP to TEXT
  • Xerox METACODE to PDF
  • Xerox METACODE to HTML
  • Xerox LCDS to PDF
  • Text to PDF
  • Text to HTML
Document formats
  • MS Word to PDF
  • EXCEL to PDF
  • PowerPoint to PDF
  • RTF to PDF
  • EML to PDF
  • EMLX to PDF
Image formats
  • TIFF to PDF
  • JPG to PDF
  • BMP to PDF
  • HEIC TO PDF

Customer Success Story

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