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eDeliveryNow® is a powerful and comprehensive platform designed to help businesses streamline their electronic customer communication management (CCM) processes and enterprise communications processing (ECP). By leveraging advanced technologies and modular architecture, eDeliveryNow enables organizations to deliver personalized, accessible, and compliant digital communications across multiple electronic channels, improving customer engagement and operational efficiency.
Increased customer satisfaction through personalized and timely electronic communications
Reduced costs associated with manual document processing, printing, and mailing
Improved compliance with industry regulations, data privacy standards, and personally identifiable information (PII)
Enhanced operational efficiency through automation and integration with existing systems
eDeliveryNow offers a wide range of features and capabilities to support effective electronic customer communication management:
eDeliveryNow comprises several key components that work together to provide a comprehensive solution:
Orchestrates and automates workflow processes, serving as the central hub of the platform
Retrieves and packages customer communications for digital delivery
Retrieves and transforms archived digital customer communication documents on-demand for real-time eDelivery
Captures and manages customer communication preferences for communication channels and formats
Transforms and processes customer communication documents for multichannel delivery
Enables the design and configuration of customer communication document templates for consistent branding and layout
Converts customer communication documents into digital and responsive formats for viewing on mobile devices like smartphones and tablets
eDeliveryNow is built on a modular architecture that allows for near-infinite horizontal scalability. It ensures that the eDeliveryNow platform can grow with your CCM and ECP business needs. eDeliveryNow optimizes resource utilization and maintains high performance even during peak demand periods by employing distributed processing and load-balancing techniques.
Protecting customer data and PII is a top priority for eDeliveryNow. The platform incorporates several security features to ensure the confidentiality, integrity, and availability of your communications and customer data:
The eDeliveryNow platform provides built-in analytics and reporting capabilities to help you track and measure the effectiveness of your customer communications. Key metrics such as delivery rates, open rates, and customer engagement are captured and presented in real-time through intuitive dashboards and reports, enabling data-driven decision-making.
To ensure your success with eDeliveryNow, we offer comprehensive training and support services:
eDeliveryNow offers flexible pricing and licensing models to suit the needs of organizations of all sizes. Choose from subscription-based or perpetual licensing options, with pricing based on factors such as the number of users, document volume, and required features. Our team will work with you to create a customized pricing plan that aligns with your budget and requirements.
In today’s digital landscape, customer attitudes towards businesses have changed. Customers now expect better consistency, quality, availability, and value from organizations across all interactions, whether it be making a purchase online, engaging with customer service, or receiving important customer communications such as bills, statements, and letters.
Moreover, customers increasingly demand personalized experiences tailored to their individual preferences. They expect businesses to understand their unique needs and deliver electronic communications through their preferred channels, be it email, SMS, web portals, or mobile apps.
The challenge for enterprises lies in meeting these evolving customer expectations. If organizations fail to deliver electronic customer communications via the customer’s preferred touchpoint and channel, they risk losing business to competitors who are better equipped to meet these demands.
To remain competitive, businesses must adapt to this new reality by implementing solutions that enable them to deliver personalized, consistent, and high-quality, electronic digital communications across all channels. This requires a flexible and scalable platform that can integrate with existing systems, automate processes, and provide real-time insights into customer preferences and behavior.
Failure to address this challenge can result in decreased customer satisfaction, reduced loyalty, and ultimately, lost revenue. As such, investing in a robust electronic customer communication management solution like eDeliveryNow is no longer a luxury, but a necessity for businesses looking to thrive in the digital age.
By choosing eDeliveryNow as your customer communication management platform for enterprise communications processing, you can:
Enhance the digital customer experience through personalized, timely, and accessible electronic customer communications
Increase operational efficiency by automating and digitizing manual processes and reducing errors
Ensure compliance with industry regulations, data privacy standards and PII
Reduce costs associated with printing, mailing, and manual document handling
Future-proof your technology stack with a modular, scalable, and integrated eDelivery platform
Ready to transform your customer communication management and enterprise communication processing capabilities? Contact our team today to schedule a demo and discover how eDeliveryNow can help your organization achieve its goals.
The eDeliveryNow Platform and its modular REST API web services and applications components integrate with existing business systems and applications to provide organizations with the tools needed to personalize the delivery of customer communications via their customers’ preferred digital channel.
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Thirty years in technology isn’t just a milestone; it’s an economic lifetime. It reflects a commitment to continuous, focused evolution. At Crawford Technologies, this anniversary isn’t just about looking back. It’s about reaffirming the conviction that guided our journey from a single vision to becoming a trusted leader in customer communications.
Ernie Crawford | Nov 26, 2025
Crawford Technologies is an award-winning, global provider of software solutions and services that help enterprises optimize and improve the secure and accessible delivery, storage and presentment of their customer communications.
