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eDeliveryNow® Preference Manger is a core part of the eDeliveryNow® Platform. It aligns customers’ preferred communication channels by capturing, storing, and managing preferences for eDelivery (email, text messaging/SMS, web portal, mobile, social media), accessible documents (PDF, PDF/A, Accessible PDF, HTML5, WCAG 2.1 web content), and traditional (print, mail, phone).
Improve customer satisfaction: Send customers important communications via their preferred channel – a value-add to increasing customer retention.
Improve operational performance: Centralizes preference management in a consistent and automated manner.
Reduce errors and increase productivity: provides a single source of the truth for customer preferences eliminating duplicative and unaligned customer communication preferences.
Integrate with existing business systems and applications: API-led connectivity lets organizations plug preference manger into existing environments and communication channels to update and obtain real-time customer preferences. It connects to web portals, automated document factory, CRM, ERP or other systems, applications and workflows that contain and use customer preference data.
Meet compliance requirements: Empowers end users to control how, when and where an organization can communicate with them.
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Preference Manager is the single source of truth for customer preferences. It connects to business systems, applications and communication channels using REST APIs and Web Services to seamlessly send, receive and update customer preferences. It eliminates duplicative and unaligned customer communication preferences. Ultimately, Preference Manager empowers end users to control how, when and where an organization can communicate with them.
Preference Manager provides a Web interface for customers to self-select their preferred communication channels or a customer service representative to manage customer preferences in real-time. After preferences are selected, the eDeliveryNow platform can process existing print ready files from existing document composition systems and automatically create content for any selected preferred digital channel. As part of this process, Preference Manager can automatically suppress traditionally printed and mailed documents without making any changes to existing applications.
Preference Manager enables customers who require assistive technologies to request their required format so that they receive their communications in a way that is accessible to them. From braille to large format, e-text and audio formats, every customer’s preference can be captured in Preference Manager. Customer communications can then be delivered in the required format, saving an organization both time and money while providing the best customer experience possible.
eDeliveryNow Preference Manager, a component of the eDeliveryNow platform, integrates into our document re-engineering and workflow automation solutions, PRO Designer, Operations Express and PRO Conductor to transform and deliver critical customer communications based on customer preferences. It can be easily integrated into your systems by leveraging its powerful REST API Web Services. eDeliveryNow Preference Manager utilizes any anywhere deployment model, making deployment flexible to fit business needs. It easily fits into any system architecture and works with a large variety of delivery channels and document formats.
Thirty years in technology isn’t just a milestone; it’s an economic lifetime. It reflects a commitment to continuous, focused evolution. At Crawford Technologies, this anniversary isn’t just about looking back. It’s about reaffirming the conviction that guided our journey from a single vision to becoming a trusted leader in customer communications.
Ernie Crawford | Nov 26, 2025
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Crawford Technologies is an award-winning, global provider of software solutions and services that help enterprises optimize and improve the secure and accessible delivery, storage and presentment of their customer communications.
