Products
eDeliveryNow® Preference Manager
Managing Customer Communication Preferences
Business Challenge
Product Overview
eDeliveryNow® Preference Manger is a core part of the eDeliveryNow® Platform. It aligns customers’ preferred communication channels by capturing, storing, and managing preferences for eDelivery (email, text messaging/SMS, web portal, mobile, social media), accessible documents (PDF, PDF/A, Accessible PDF, HTML5, WCAG 2.1 web content), and traditional (print, mail, phone).
Benefits
Improve customer satisfaction: Send customers important communications via their preferred channel – a value-add to increasing customer retention.
Improve operational performance: Centralizes preference management in a consistent and automated manner.
Reduce errors and increase productivity: provides a single source of the truth for customer preferences eliminating duplicative and unaligned customer communication preferences.
Integrate with existing business systems and applications: API-led connectivity lets organizations plug preference manger into existing environments and communication channels to update and obtain real-time customer preferences. It connects to web portals, automated document factory, CRM, ERP or other systems, applications and workflows that contain and use customer preference data.
Meet compliance requirements: Empowers end users to control how, when and where an organization can communicate with them.
Customer Success Story
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Product Details
Single Source of the Truth
Preference Manager is the single source of truth for customer preferences. It connects to business systems, applications and communication channels using REST APIs and Web Services to seamlessly send, receive and update customer preferences. It eliminates duplicative and unaligned customer communication preferences. Ultimately, Preference Manager empowers end users to control how, when and where an organization can communicate with them.
Customers Self Select their Preferences
Preference Manager provides a Web interface for customers to self-select their preferred communication channels or a customer service representative to manage customer preferences in real-time. After preferences are selected, the eDeliveryNow platform can process existing print ready files from existing document composition systems and automatically create content for any selected preferred digital channel. As part of this process, Preference Manager can automatically suppress traditionally printed and mailed documents without making any changes to existing applications.
Preferences for Accessibility
Preference Manager enables customers who require assistive technologies to request their required format so that they receive their communications in a way that is accessible to them. From braille to large format, e-text and audio formats, every customer’s preference can be captured in Preference Manager. Customer communications can then be delivered in the required format, saving an organization both time and money while providing the best customer experience possible.
- Customer Service: By understanding a customer's preferred communication channels or contact times, companies can provide faster and more effective support.
- Personalized Marketing: By understanding what products or services a customer is interested in, companies can tailor their advertising and promotions to specific customer segments and increase the effectiveness of their marketing efforts.
- Product Development: By collecting and analysing customer feedback and preferences, companies can develop products that meet the needs and desires of their customers, resulting in increased customer satisfaction and loyalty.
- Compliance and Consent Management: By collecting and managing customer preferences related to the use of their personal data companies can ensure that they have obtained the necessary consent to use it and comply with regulations and privacy laws.
eDeliveryNow Preference Manager, a component of the eDeliveryNow platform, integrates into our document re-engineering and workflow automation solutions, PRO Designer, Operations Express and PRO Conductor to transform and deliver critical customer communications based on customer preferences. It can be easily integrated into your systems by leveraging its powerful REST API Web Services. eDeliveryNow Preference Manager utilizes any anywhere deployment model, making deployment flexible to fit business needs. It easily fits into any system architecture and works with a large variety of delivery channels and document formats.
Integration Options
- Graphical User Interface
- Command Line
- API
- Scripts
From Our Blog
The Net Promoter Score
The Net Promoter Score®, or NPS®, is a customer experience metric used to track customer loyalty. Basically, it serves as a standardized "yardstick" for organizations to gauge customer loyalty. Plus, it allows you to compare scoresc to organizations in other industries. If an organization wants to make customer experience a priority, the NPS score is a great tool to track progress.
Kyley Crews | Sep 21, 2022
Why Customer Preferences Matter: The Impact on Business, Customer Loyalty and ROI
Actively managing preferences for customer communications started in the early 2000’s with companies promoting electronic delivery (eDelivery) of statements, bills and explanation of benefits to reduce their print and mail spend. Since then, companies and consumers have been operating in a hybrid analog/digital world. For example, it wasn’t uncommon for companies to print and mail customer communications, fax them when requested, and email them too.
Erin McCart | Oct 13, 2021
eDeliveryNow® Preference Manager
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