CCM Gateway for Alfresco™
Customer Communication Archiving and Presentment Services
CCM Gateway for Alfresco, developed by Crawford Technologies, provides sophisticated, universal print stream conversions, indexing, and document classification for a wide range of print formats, including AFP, Xerox, PDF, PostScript, PCL, and others. It makes it possible for Alfresco customers to rationalize outdated archiving systems and manage all content including critical customer communications with the Alfresco Platform. This approach ensures that all electronic documents are effectively managed, securely stored, and fully compliant with best practices and regulatory standards.
By combining Crawford Technologies’ powerful transformation capabilities with Hyland Alfresco’s modern approach to traditional enterprise content management, organizations can rapidly create business applications that extract even more efficiency and value from enterprise content, no matter where it exists and in what format it’s stored.
Decrease Compliance Risk: Retain statements, bills, invoices and correspondence to be compliant with industry regulations in banking, insurance and healthcare and for tax compliance.
Enhance Customer Experience: Provide a full, 360-degree view of customer documents and correspondence for customer service and call center staff. Support customer self-service initiatives.
Improve Accessibility: Dynamically transform documents and correspondence for highly compliant, fully accessible communications, including braille, large print, audio, e-text and multilingual translation.
Improve Operational Performance: Centralizes content transformations in a consistent and automated manner.
Support Mobile Access: Provide full access to customer documents and correspondence via mobile devices with responsive HTML content.
Reduce Operating Costs: Eliminate legacy software support and maintenance costs and corresponding mainframe processing and storage charges.
Customer communications and important customer-facing documents, bills, invoices and financial statements for insurance, banking, utilities, medical, mortgages, property taxes, credit cards and phone services, are generated by core business and customer communications systems. Most of these documents are created in proprietary print formats (AFP, Xerox, PDF, PostScript, PCL) that are not effectively supported by enterprise content management systems (ECM) and content services platforms (CSP). Therefore, many organizations rely on expensive and outdated archiving systems to store and manage these types of documents today.
Customer Success Story
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CCM Gateway for Alfresco supports end-to-end archive workflows including file capture, document transformation, indexing and storage. Archive workflows identify different document types and route them for appropriate processing. This means different transform, index and storage rules are based on document type.
Archive Format Support
Customer communications are produced in formats such as line data, AFP, Metacode, PostScript, PCL or PDF. They are suited for printing but are not optimized for archiving and viewing. CCM Gateway for Alfresco can store the original print content in compressed archive files and convert them to PDF/A and PDF U/A in burst and non-burst mode for long term archiving.
Indexing and Data Capture
Customer communications files contain thousands of individual documents. Documents in the files need to be identified and indexed so they can be retrieved in the future. CCM Gateway for Alfresco supports a range of indexing methods that identify individual documents for future access.
Fine Grained Records Management
Data privacy regulations such as GDPR and CCPA require fine-grained records management. CCM Gateway for Alfresco stores individual documents (as opposed to large batches) which allows full control over records management. Plus, using CCM Gateway for Alfresco to retain statements, bills, invoices and correspondence permits compliance with industry regulations in banking, insurance and healthcare and for tax compliance.
Accessible Document Formats
CCM Gateway for Alfresco supports accessible PDF and accessible HTML. They are used with screen readers to support end-users who are blind or visually impaired. Making customer communications accessible delivers consistent services to all end-users and ensures compliance with accessibility regulations.
Digital Signatures and Redaction
CCM Gateway for Alfresco finds and retrieves documents in the archive for use in online portals and mobile applications. Microservices can be used to apply digital signatures to guarantee PDF authenticity or redaction to support regulatory conformance.
Business Use Cases
- Insurance Statements
- Credit Card Statements
- Banking Statements
- Mortgage Accounts
- Auto Loans
- Medical Documents
- Property Tax Statements
- Transportation Documents
- Utility Bills
- Phone/Internet Statements
- Document accessibility for the blind and vision impaired
IT Use Cases
- Legacy Data Transformation
- Infrastructure Modernization
- Application Decommissioning
- Content Federation
- Standardized Content Access and Usability
CCM Gateway for Alfresco integrates with the Hyland Alfresco Content Services Platform to process, transform and deliver critical customer communications. It can be easily integrated into your Hyland Alfresco system by leveraging its powerful REST API Web Services. CCM Gateway for Alfresco works with common print formats, including AFP, PDF, PostScript, PCL, Xerox Metacode, and Xerox LCDS/DJDE.
CCM Gateway for Alfresco supports virtually any content transformation
- AFP to PDF
- AFP to PDF/A
- AFP to PDF/UA
- AFP to HTML
- AFP to accessible HTML
- AFP to responsive HTML
- AFP to TEXT
- Xerox METACODE to PDF
- Xerox METACODE to HTML
- Xerox LCDS to PDF
- Text to PDF
- Text to HTML
- MS Word to PDF
- EXCEL to PDF
- PowerPoint to PDF
- RTF to PDF
- EML to PDF
- EMLX to PDF
- TIFF to PDF
- JPG to PDF
- BMP to PDF
- HEIC TO PDF