AccessibilityNow® Services

Secure Process for Document Accessibility Services

Product Overview

Crawford Technologies’ Document Accessibility Services are recognized for their in-depth industry knowledge and unequaled expertise in document accessibility. These services are ideal for assisting organizations in converting documents into electronic or physical formats that are accessible to individuals who are blind, partially sighted, or cognitively disabled. Our experts have a complete understanding of the complex document accessibility landscape, and can translate confusing technical concepts into straightforward solutions to your needs.

Services which provide transcription, production, quality assurance, fulfilment, and distribution of critical customer communications at a secure facility. These include, but are not limited to, the production of braille (contracted and uncontracted), large print, audio, e-text, and transcription to accessible PDF in multiple languages.

Benefits

No more bottlenecks: to prevent delays in document delivery caused by time-consuming and expensive remediation processes, CrawfordTech offers services that provide customized solutions to automate and simplify document accessibility workflows, tailored to suit any environment.

Avoid fees and litigation risks: CrawfordTech’s services allow for the efficient management, automation, remediation, and validation of all types of documents to ensure that they undergo the appropriate remediation workflow and produce fully compliant output before being distributed to the public.

Use the right remediation process, save time and money: CrawfordTech’s services eliminate the necessity for intricate and challenging-to-maintain workflows, and instead provide a single solution that is both cost-effective and flexible, ensuring that current and future accessibility applications are easily managed in a scalable manner.

Business Challenge

Companies have faced significant settlements in court due to their failure to comply with current regulations. In order to promote reasonable accommodation, ensure legal adherence, and provide all customers with accurate information, Crawford Technologies offers superior services and solutions for delivering documents in accessible formats to individuals who are blind, partially sighted and/or web users with disabilities. This is particularly beneficial for organizations that lack the resources or are new to document accessibility, as it helps them design an effective workflow that is both sustainable and successful. With CrawfordTech’s aid, planning and setting up a document accessibility workflow can be accomplished with ease and in a timely manner.

Customer Success Story

Resource Integrated Supports Alternate Formats

Resource Integrated, a company that provides design, print, and data driven communications as well as logistics and distribution services, needed to create accessible documents in multiple formats for a large telecom client. In order to be in compliance with current regulations, contractual communications in the requested format had to be delivered within 72 hours of a customer sign-up. Resource Integrated works with CrawfordTech’s Secure Document Accessibility Services Bureau to automate the conversion from PDF format to accessible document formats like braille, large print, eText and Audio, allowing them to deliver communications to their client on-time.

A person is holding a book with braille on it.

Product Details

CrawfordTech Accessibility Academy

Crawford Technologies is now providing professional training and educational services in the highly technical field of document accessibility via our partner Eliquo. Online courses range from Accessible Document Design and Document Remediation to Website Accessibility and WCAG and PDF/UA standards.

To see a list of the courses offered, please visit our CrawfordTech Accessibility Academy site.

Transactional Documents in Braille, Large Print, Audio, eText and Accessible PDF

For the blind, partially-sighted, and for those with cognitive disabilities, the ability to access bills, statements and other transactional documents in the format that they request is a legal right and a way to ensure customer loyalty. With over 25 million North Americans having profound visual impairment, governments and corporations alike are seeking to eliminate the barriers in providing reasonable accommodation for customer communications.

Our experts in document accessibility and workflows are available to help you with your toughest challenges. We offer services which provide transcription, production, quality assurance, fulfillment and distribution of critical customer communications at a secure facility. These services include production of braille (contracted and uncontracted), large print, audio, e-text, and transcription to accessible PDF in multiple languages. Accessibility and alternate formats expertise will ensure the highest quality results – even with highly complex transactional documents.

Our consultants can help you plan and prepare your firm for every accessibility processing scenario, from routine document remediation to architecting complex workflows. Tell us what your challenges are, and we will help.

Security for Personal and Confidential Documents

The CrawfordTech U.S. and Canadian service bureaus are HIPAA and PCI-DSS compliant and we annually complete a Service Organizations Controls (SOC) 2 Audit Type II with HITRUST principles examination audit. This ensures that we comply with regulations such as the Health Insurance Portability and Accountability Act (HIPAA), the Gramm-Leach-Bliley Act of 1999 (GLBA) and ISO 27001, providing the highest security for our customers and their customers. All confidential document work is done onshore in our secure facilities.

Secure Facility for Document Accessibility Services

We provide both manual and automated transcription, production, fulfillment and distribution of your critical customer communications at our secure facility. Our services include production of braille (contracted and uncontracted), large print, audio, DAISY, e-text, and transcription to accessible PDF and Accessible HTML5 in multiple languages. Our expertise in accessibility and alternate formats ensures that you’ll get the highest quality results – even with highly complex transactional documents.

Static Document Remediation

When you have any number of PDF files that need to be converted into an accessible PDF format, our remediation services can provide a quick conversion to accessible PDF and Accessible HTML5 in multiple languages. Our expertise in accessibility ensures that you’ll get the highest quality results – even with highly complex documents. The best part is that using our automation software and experienced staff, we can offer the best prices in the market, ensuring you that your costs are as low as possible.

Our teams are capable of very high-volume remediation projects, so if you have a large number of documents in need of remediation, we are capable of meeting your turnaround needs, and still deliver guaranteed quality documents.

Assessment Service

Our services aid organizations in identifying the necessary actions required to achieve compliance with WCAG, PDF/UA, and/or HHS standards for their documents.

To achieve full compliance with accessibility regulations, organizations must first assess the amount of effort required to meet the desired level of compliance. This necessitates a thorough and unbiased examination of their current assets to determine their current state.

Our Assessment Service delivers a comprehensive analysis of an organization’s digital documents, and optionally, websites, to determine their current level of accessibility. We evaluate and provide a report on the extent to which each document complies with the applicable WCAG, PDF/UA or HHS standard, and subsequently identify the necessary measures to improve compliance. This service can assist in estimating headcount needs, budget parameters, and timeframe projections. Additionally, these assessments can verify the accuracy and completeness of accessibility project work.

Our assessment service, backed by a variety of powerful tools and our team’s extensive expertise, can efficiently determine the necessary effort to accomplish your document accessibility goals. This assessment can evaluate the static documents on your website or the transactional documents that you distribute to clients, employees, constituents, and customers, and if necessary, both types of documents. Additionally, we can evaluate your website itself if required.

Our automated tools allow us to perform a technical assessment rapidly, and we can also conduct a Customer Experience (CX) check, which encompasses an evaluation of asset usability for individuals who are blind and/or have low vision. Our assessment can be tailored to your precise requirements.

The assessment process helps organizations identify areas where they may be non-compliant with accessibility regulations, enabling them to take corrective action to do the right thing and mitigate legal and financial risks.
By improving accessibility, organizations can ensure that their customers who are blind, partially sighted and/or web users with disabilities can access information on an equal footing, resulting in a better overall customer experience.
An assessment helps organizations identify areas where they can streamline their accessibility processes, resulting in improved efficiency and reduced costs.
With a clear understanding of their accessibility environment, organizations can allocate resources more effectively to address any gaps in their accessibility workflows.
By demonstrating a commitment to accessibility and compliance, organizations can enhance their reputation and build customer loyalty.

Aspects Evaluated During an Assessment for Document Accessibility

Organizations will receive assistance from a subject matter expert (SME) who will evaluate document compliance and provide detailed findings.
A comprehensive template is utilized to ensure all essential aspects are thoroughly examined and a structured process is followed to ensure no critical elements are overlooked.
The process is designed to thoroughly evaluate and report on the WCAG success criteria, ensuring that this standard is comprehensively assessed.
Upon completion of the assessment, the SME will have a clear understanding of which elements have passed and which have failed. For the failed elements, specific details will be provided to determine their severity rating.

Upon completion of the assessment, the SME will have a clear understanding of which elements have passed and which have failed. For the failed elements, specific details will be provided to determine their severity rating.
Automated and manual checks are utilized to ascertain the degree of compliance.
The assessment process is not designed for training, but instead serves as an information and evaluation tool to determine the status of document accessibility as a whole.
To assess the usability of a tagged, accessible, and compliant document, a screen reader will be employed.

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