Accommodating the needs of the blind, partially-sighted, and cognitively disabled individuals is not only a key component of a complete customer experience strategy but also a compliance requirement. AccessibilityNow Publisher provides rapid accommodation of published documents. These documents are typically static as opposed to transactional and are often stored as PDFs on a web page. The low volume of requests for these types of documents as well as costly, lengthy turnaround times to prepare documents for accessibility has constrained organizations from ensuring that all customers have access to documents that meet their needs. With AccessibilityNow Publisher, you can automatically tag and convert documents such as marketing literature, letters, books, manuals and other communications into print-ready Accessible PDF (WCAG and PDF/UA) or Accessible HTML5, ensuring compliance with global regulations.
For those who have documents they want to tag themselves and want to reduce the time spent doing the tagging, AccessibilityNow® Publisher software automates the PDF tagging process. It can be run in an automated manner under a workflow or RPA system or called through an API. It can achieve completion rates as high as 90%, significantly reducing the time it takes to make documents accessible.
AccessibilityNow Publisher is ideal for:
Document accessibility is becoming increasingly important as a result of updates to global regulations and the need for a comprehensive customer experience strategy. In order to be in compliance with a range of industry specific requirements as well as laws like the Americans with Disabilities Act (ADA) and Section 508, companies must provide documents in accessible format for the blind, partially-sighted, and cognitively disabled customers. However, the low volume of requests for these types of documents as well as costly, lengthy turnaround times to prepare documents for accessibility has constrained organizations from ensuring that all customers have access to documents that meet their needs.
Document remediation typically has been done manually or by using tools that require a person who understands tagging to remediate documents. Many organizations have a significant number of documents that are customer and employee facing, provided digitally or on paper, that are inaccessible. CrawfordTech is closing a gap in the customer experience by giving organizations a solution that serves the accessible needs of all their customers.
CrawfordTech was chosen to assist in making both transactional and static documents accessible and WCAG compliant due to the Section 508 ICT Refresh and ACA non-discrimination mandates.
AccessibilityNow Publisher extends the range of document types, including marketing collateral, manuals, letters, and books, making it easier than ever to convert unstructured documents to Accessible PDF or HTML in real time, minimizing the time needed for a specialist or designer. The solution was created for enterprise organizations that have large numbers of documents that need quick remediation into Accessible PDFs/HTML5. By reducing or even eliminating the manual remediation step, turnaround times are reduced from days to minutes, significantly reducing costs, making it possible for organizations in all markets to be in compliance and meet their customers’ needs.
By extending our accessibility solutions and services with AccessibilityNow Publisher, organizations can now easily support all customer communications, ensuring compliance and delivering a positive customer experience.
No truly automated system is possible without requiring some parameters to ensure success. For AccessibilityNow Publisher, documents that meet these considerations ensure the best output:
It is currently integrated into AccessibilityNow DocMD and Dashboard. However, Publisher is a solution that was built with integration in mind and it has an open architecture allowing it to be added into existing workflows, which means it has the potential to be used in, and integrated into, any non-transactional accessibility workflow.
Thirty years in technology isn’t just a milestone; it’s an economic lifetime. It reflects a commitment to continuous, focused evolution. At Crawford Technologies, this anniversary isn’t just about looking back. It’s about reaffirming the conviction that guided our journey from a single vision to becoming a trusted leader in customer communications.
Ernie Crawford | Nov 26, 2025
The future of customer communications took center stage in Chicago this past April at our sixth annual CrawfordTech Industry Summit! This first in-person event brought together over 80 attendees from 37 leading organizations across healthcare, finance, insurance, government, and telecommunications and print service providers.
Crawford Technologies is an award-winning, global provider of software solutions and services that help enterprises optimize and improve the secure and accessible delivery, storage and presentment of their customer communications.
