Can AccessibilityNow Gateway integrate with our existing document management systems?

Absolutely. AccessibilityNow Gateway is built to seamlessly integrate with many legacy and modern document management and ECM systems.

Can AccessibilityNow Gateway output documents into alternate formats such as large print, audio, and braille?

No. These formats are handled by Crawford Technologies U.S. and Canadian Document Accessibility Services, or any certified MasterONE service center. See the AccessibilityNow Services and MasterONE page for more information on alternate format creation.

Do I have to convert and store documents to make my customer communications accessible?

No, because AccessibilityNow Gateway converts existing customer communications to digitally accessible formats in real-time on-demand.

Does AccessibilityNow Gateway require a new accessibility workflow?

No. You do not need to create a new workflow or make document creation workflow changes.

How does AccessibilityNow Gateway ensure document security?

AccessibilityNow Gateway employs multiple layers of security, including end-to-end encryption, access controls, and data redaction capabilities.

How long does it take to implement AccessibilityNow Gateway?

Implementation time varies, but our experienced team typically completes the initial process within 4-8 weeks.

Is AccessibilityNow Gateway compliant with accessibility regulations?

Yes, AccessibilityNow Gateway is designed with compliance in mind, adhering to WCAG 2.2, HHS, and PDF/UA standards.

What kind of support does Crawford Technologies offer for AccessibilityNow Gateway?

We offer comprehensive support, including 24/7 technical assistance, regular updates, and dedicated account management for enterprise clients.

AccessibilityNow® Gateway: Enterprise-Class Real-Time, On-Demand Document Conversions for Digital Document Accessibility and eDelivery

Transform, Deliver, and Excel in Omnichannel Customer Communications

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Is your organization struggling to meet the demands of modern accessible customer communications? AccessibilityNow Gateway from Crawford Technologies is a powerful, cloud-first solution that seamlessly converts customer communication documents on demand in real-time into accessible digital documents and delivers them across multiple accessible communication channels, ensuring customers receive timely, personalized, and accessible communications.

Solve Your Biggest Document Accessibility Challenges

High-volume processing bottlenecks?

AccessibilityNow Gateway handles thousands of concurrent requests in seconds with ease.

Inconsistent accessibility experiences?

Deliver unified accessible communications across web, mobile, and print.

Compliance and security concerns?

Built-in features ensure regulatory adherence and data protection.

Accessibility hurdles?

Automatically convert documents into digital, accessible formats.

Integration nightmares?

Seamlessly connect with your existing systems, archives, and content repositories through robust APIs.

AccessibilityNow® Gateway Enterprise

The Ultimate in Scalability and Performance

AccessibilityNow® Gateway SaaS

Hassle-Free SaaS Solution

AccessibilityNow® Gateway Standard Edition

On-Premises Power

Designed for large-scale operations

Cloud-First Architecture: Unparalleled flexibility and performance through microservices and peer-to-peer clustering.
Enterprise-Grade Security: End-to-end encryption and granular access controls protect sensitive data.
Limitless Scalability: Easily adapt to fluctuating demand without compromising speed or reliability.
Continuous Operation: Automated failover mechanisms ensure seamless, continuous system operation.

Experience the power of AccessibilityNow® Gateway without the maintenance

Fully Managed: Hosted and maintained by Crawford Technologies on AWS.
Pay-As-You-Go Model: Cost-effective pricing scaled to your usage.
Rapid Deployment: Get up and running quickly with minimal IT involvement.
Automatic Updates: Always benefit from the latest features and security enhancements.

For organizations preferring traditional deployment

On-Premises Control: Deploy within your own infrastructure.
REST API Integration: Seamlessly connect with your existing systems.
Flexible Configuration: Adapt to your specific document management needs.
Proven Performance: Reliable document transformation for years of dependable service.

Feature	AccessibilityNow® Gateway Enterprise	AccessibilityNow® Gateway SaaS	AccessibilityNow® Gateway Standard Edition
Feature Cloud-First Microservices Architecture	AccessibilityNow® Gateway Enterprise	AccessibilityNow® Gateway SaaS	AccessibilityNow® Gateway Standard Edition
Feature Peer-to-Peer Clustering	AccessibilityNow® Gateway Enterprise	AccessibilityNow® Gateway SaaS	AccessibilityNow® Gateway Standard Edition
Feature High-Volume Concurrency	AccessibilityNow® Gateway Enterprise	AccessibilityNow® Gateway SaaS	AccessibilityNow® Gateway Standard Edition
Feature Enterprise-Grade Security	AccessibilityNow® Gateway Enterprise	AccessibilityNow® Gateway SaaS	AccessibilityNow® Gateway Standard Edition
Feature Scalability	AccessibilityNow® Gateway Enterprise	AccessibilityNow® Gateway SaaS	AccessibilityNow® Gateway Standard Edition
Feature SaaS Hosted	AccessibilityNow® Gateway Enterprise	AccessibilityNow® Gateway SaaS	AccessibilityNow® Gateway Standard Edition
Feature Private/Corp. Cloud Deployment	AccessibilityNow® Gateway Enterprise	AccessibilityNow® Gateway SaaS	AccessibilityNow® Gateway Standard Edition
Feature Hybrid Cloud Deployment	AccessibilityNow® Gateway Enterprise	AccessibilityNow® Gateway SaaS	AccessibilityNow® Gateway Standard Edition
Feature On-Premises Deployment	AccessibilityNow® Gateway Enterprise	AccessibilityNow® Gateway SaaS	AccessibilityNow® Gateway Standard Edition
Feature Integration with Archive Systems & ECM Repositories	AccessibilityNow® Gateway Enterprise	AccessibilityNow® Gateway SaaS	AccessibilityNow® Gateway Standard Edition

Why AccessibilityNow® Gateway Outshines the Competition

True Integration

Unlike limited accessibility offerings, AccessibilityNow Gateway integrates with archives systems, ECM repositories, and watch folders to fetch and convert documents into accessible digital customer communications across multiple accessible customer touchpoints.

Cloud-First Approach

Superior scalability and flexibility compared to legacy system-reliant competitors.

Advanced Accessibility Features

Comprehensive tools for inclusivity that go beyond standard compliance.

Integrated Preference Management

Deep integration enhances personalization and accessibility compliance.

Real-Time, On-Demand Processing

Unmatched responsiveness for instant document accessibility conversions.

Build vs. Buy: The Clear Advantage of AccessibilityNow® Gateway

Developing an in-house solution may seem appealing, but AccessibilityNow Gateway offers significant benefits:

Cost-Effectiveness

Lower upfront investment and reduced operational costs.

Faster Time-to-Market

Immediate deployment, avoiding lengthy development cycles.

Expertise and Specialization

Leverage our deep accessibility knowledge and best practices.

Built-in Scalability

Handle high volumes without infrastructure headaches.

Continuous Innovation

Regular updates keep you ahead of industry trends.

Industry Solutions: Transforming Accessible Communication Across Sectors

AccessibilityNow Gateway empowers organizations across various industries to revolutionize their accessible customer communications. Here’s how our solution addresses unique sector-specific challenges:

Financial Services

Challenge: Managing vast amounts of sensitive customer data while ensuring accessibility and compliance.

AccessibilityNow Gateway Solution

Secure Communication Delivery: Safely transmit account statements, transaction records, and notices to web portals and mobile apps.
Regulatory Compliance: Meet financial and accessibility regulations with built-in compliance features.
Document Transformation: Convert legacy formats into accessible, mobile-friendly communications.

Insurance

Challenge:Delivering policyholder information securely while adhering to strict industry regulations.

AccessibilityNow Gateway Solution

Policy Document Security: Securely distribute policy documents, account statements, and notices across digital channels.
Compliance Assurance: Ensure all client communications meet insurance and accessibility standards.
Format Modernization: Transform complex policy documents into user-friendly, accessible formats.

Telecommunications

Challenge: Managing high-volume customer communications across multiple jurisdictions.

AccessibilityNow Gateway Solution

Multi-Channel Delivery: Securely distribute bills, statements, and notices via web and mobile platforms.
Multi-Level Compliance: Meet local, state, national, and international telecommunication regulations.
Enhanced Readability: Convert technical documents into customer-friendly, accessible formats.

Healthcare

Challenge: Balancing patient privacy with the need for accessible, timely communication.

AccessibilityNow Gateway Solution

Secure Patient Communications: Safely deliver statements, bills, records, and EOBs through digital channels.
Regulatory Adherence: Comply with state, federal, and accessibility regulations, including HIPAA.
Accessible Conversions: Transform documents into formats accessible to all clients.

By leveraging AccessibilityNow Gateway, organizations in these sectors can:

Enhance customer satisfaction through personalized, accessible communications
Streamline operations with automated, accessibility document processes
Reduce costs by eliminating manual remediation
Stay ahead of evolving regulatory landscapes with continually updated compliance and validation features

[Request a Demo] to see how AccessibilityNow Gateway can transform accessible digital communication in your industry.

Technical Specifications

AccessibilityNow® Gateway Enterprise

AccessibilityNow® Gateway SaaS

AccessibilityNow® Gateway Standard Edition

Technical Specifications:

Supported Input Formats: AFP, Xerox Metacode, PDF (verified)
Supported Output Formats: PDF, PDF/A, PDF/UA, HTML, Accessible HTML, Responsive HTML, TEXT

Integration Options:

gRPC API
RESTful API
Command Line Interface
Scripting support

Deployment Models:

Public cloud (AWS, Azure, Google Cloud)
Private cloud
Corporate cloud
On-premises

Technical Specifications:

Supported Input Formats: AFP, Xerox Metacode, PDF
Supported Output Formats: PDF, PDF/A, PDF/UA, HTML, Accessible HTML, Responsive HTML, TEXT

Integration Options:

RESTful API

Deployment Models:

● SaaS (hosted on AWS by Crawford Technologies)

Technical Specifications:

Supported Input Formats: AFP, Xerox Metacode, PDF
● Supported Output Formats: PDF, PDF/A, PDF/UA, HTML, Accessible HTML, Responsive HTML, TEXT

Integration Options:

RESTful API
CMIS

Deployment Models:

On-premises
Private cloud

Frequently Asked Questions

Take the Next Step in Document Accessibility

Ready to revolutionize your enterprise document accessibility? AccessibilityNow Gateway is the best approach to creating efficient, secure, and scalable digital document accessibility for electronic delivery.

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Solutions

Products

AccessibilityNow® Gateway

From Our Blog

The Crawford Technologies Journey of Innovation and Excellence

Thirty years in technology isn’t just a milestone; it’s an economic lifetime. It reflects a commitment to continuous, focused evolution. At Crawford Technologies, this anniversary isn’t just about looking back. It’s about reaffirming the conviction that guided our journey from a single vision to becoming a trusted leader in customer communications.

Ernie Crawford | Nov 26, 2025

CrawfordTech Industry Summit 2025 – A Resounding Success!

The future of customer communications took center stage in Chicago this past April at our sixth annual CrawfordTech Industry Summit! This first in-person event brought together over 80 attendees from 37 leading organizations across healthcare, finance, insurance, government, and telecommunications and print service providers.

Lynda Hansen | May 20, 2025