The eDeliveryNow® Platform is an open and modular framework that utilizes REST APIs and Web Services to make it extensible and adaptable to meet current and future customer communication needs.


AccessibilityNow provides high levels of automation and integration into any environment, the platform includes software solutions and a wide range of tailored services to meet the document accessibility needs of all organizations, large and small, private sector and governments of all levels.

Crawford Technologies Accelerates the Creation and Delivery of Customer Communications with the Release of Digital Transform Engine Version 5.4

May 8, 2023, Toronto, ON – Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces the release of version 5.4 of the company’s Digital Transform Engine (DTE). DTE is the core engine used in Crawford Technologies’ award-winning solutions and this latest version continues Crawford Technologies’ focus on simplifying the user experience and streamlining the production of customer communications. Major enhancements in DTE 5.4 are designed to significantly accelerate the creation and delivery of customer communications.

Among the enhancements offered in DTE 5.4 is the introduction of Crawford Technologies’ automated customer communications onboarding tool kit, SmartSetup, powered by the AutoSense technology utilized in the company’s AccessibilityNow® and eDeliveryNow® platforms. SmartSetup is a no-code, AI-enabled software solution designed to fully automate the time-consuming task of indexing, allowing business users to perform indexing with the push of a button and quickly verify that it is done correctly. This reduces the cost and time needed by over 90%, resulting in significant savings. Crawford Technologies predicts SmartSetup will be a game changer in the industry due to its unique technology, which makes it easier for organizations to onboard customer communications to their document factories and hastens digital transformation efforts.

Other enhancements in DTE 5.4 include:     

  • Innovative PRO Designer and AccessibilityNow Designer enhancements to further streamline and simplify document re-engineering tasks, including for accessible communications
  • Enhanced support utilizing Page-Piece Dictionaries (PPD) when processing and managing PDF files for archiving and reprinting
  • New advanced PRO PDF capabilities to support generating Department of Health & Human Services (HHS) compliant accessible PDF and PDF/UA output
  • Numerous enhancements and improvements to Crawford Technologies’ document transformation technology, re-engineering technology and workflow solutions

“DTE 5.4 once again exemplifies Crawford Technologies’ commitment to providing solutions that help companies interact with their clients more efficiently,” said Ernie Crawford, president and CEO of Crawford Technologies. “In addition to helping organizations create engaging customer communications, DTE 5.4 offers a major industry-changing step forward for the productivity of enterprise communications processing (ECP).”

The DTE 5.4 suite of enhancements and new features are available through flexible deployment options, including SaaS solution, cloud, hybrid and on-premise.

To introduce the key upgrades and business benefits of DTE 5.4, including a demonstration of SmartSetup, Crawford Technologies will hold a webinar for customers and partners on Wednesday, May 17 at 1:00 p.m. ET. Registration can be found at this link.

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About Crawford Technologies

Crawford Technologies develops solutions that help enterprises optimize and improve the secure and accessible delivery, storage and presentment of their customer communications. As an award-winning, global provider of products and services with over 1,800 customers on six continents, Crawford Technologies enables some of the world’s largest banks, insurers, healthcare providers, utilities and print services companies to reduce costs, simplify processes and streamline mission-critical communications across all channels and in all formats. For more information visit www.crawfordtech.com or TwitterLinkedIn or Facebook.

Media Contact:
Sandy Armstrong
Sterling Kilgore, Inc.

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