October 18, 2018, Toronto, ON – Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, is sponsoring the 2018 Xploration Tour stop in Toronto, to be held at Woodbine Racetrack on Wednesday, October 24. The one-day event, a joint venture of electronic document systems association, Xplor International, and regional Xplor Canada, will cover the latest trends and best practices in customer communications management (CCM).
Ernie Crawford, president and CEO of Crawford Technologies, will lead a discussion about “How Organizations can Thrive in the Age of the Customer” on October 24 at 1:30 p.m. Immediately following, Bob Gallant, senior director of business solutions at RR Donnelley Canada and vice president of the Xplor Canadian chapter, will present the educational session “The Digital Revolution.” The session will discuss the importance of leveraging technology to streamline workflows and enhance the customer experience within stringent regulatory requirements and in the face of inclusive and dynamic digital strategies.
“We are excited to participate in the 2018 Xploration Tour,” said Crawford. “Xplor plays a key role in encouraging top professionals in the industry to adopt creative and pragmatic solutions for producing more effective customer communications. We look forward to sharing with attendees our expertise in technology that enables CCM professionals to deliver an exceptional customer experience with operational efficiency.”
In addition to its co-sponsorship of the Xploration Tour, Crawford Technologies is also sponsoring the Xplor Canada Fall Meet-Up, an evening of learning and networking also held on October 24 from 4:30 p.m. to 9:00 p.m. The highlight of this session will be a panel moderated by Pat McGrew of Keypoint Intelligence.