New Capabilities Improve the Customer Experience with Added Flexibility and Functionality
February 27, 2020, Toronto, ON – Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces the release of Crawford Technologies’ Digital Transform Engine (DTE) version 4.10. The newest version of DTE, the foundation of the Crawford Technologies portfolio of software and solutions, is designed to enable communications providers to efficiently and cost effectively process a wider range of applications while ensuring data security, regulatory compliance and accelerating time to revenue.
New capabilities in DTE 4.10 designed to improve the customer experience include:
- A new output management solution to solve the challenges for communications providers of efficiently onboarding multiple applications
- The ability to be deployed using Containers, supporting a scalable, consistent and efficient deployment of DTE functionality to the target environment
- New functionality to automate and simplify the creation of accessible communications and verify web documents are compliant with accessibility regulations
DTE 4.10 delivers enhanced automation that makes it easy to verify that web documents are accessible and compliant, in addition to enabling best practices for records management to ensure compliance with privacy regulations. The solution offers businesses greater accountability and transparency when it comes to processing personal data across communication channels, as well as ensuring compliance with data privacy laws such as the new California Consumer Privacy Act (CCPA).
“Higher levels of productivity and reducing costs are key focus areas for businesses that want to remain competitive today,” said Ernie Crawford, president and CEO of Crawford Technologies. “We are excited that the new capabilities inherent in DTE 4.10 will help communications providers drive greater efficiency, meet evolving accessibility regulations and gain more value from our solutions overall.”
To introduce the key upgrades and business benefits of DTE 4.10, Crawford Technologies held a webinar for customers and partners, which can be accessed here.