September 23, 2020, Toronto, ON – Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces it has received a +73 NPS® (Net Promoter Score) for customer satisfaction, which places the company in the exemplary range.
“We are proud to receive this recognition as it continues to emphasize Crawford Technologies’ commitment to be a trusted partner in our customers’ success,” said Ernie Crawford, president and CEO of Crawford Technologies. “Our mission as a company has always been to exceed customer expectations by anticipating their future needs and delivering the software solutions and services that will enable them to meet their business goals.”
NPS is the most widely accepted gauge of customer satisfaction, measuring customer loyalty and the quality of the customer experience. Scores can range from -100 to +100 based on the willingness of customers to recommend the products or services of a company. NPS is strongly correlated with future business growth.
About Net Promoter®
The Net Promoter® Score (NPS) of a company is a common measure of customer loyalty and is calculated by asking customers a single question: “On a scale of 0 to 10, how likely are you to recommend this company’s product or service to a friend or a colleague?” Responses are measured on a scale of zero to ten; nine and ten are promoters, seven and eight are passives and zero to six are detractors. The Net Promoter Score (NPS) is determined by subtracting the percentage of customers who are detractors from the percentage who are promoters. Companies can use the score to find a tight link between profitable growth and NPS.