May 4, 2017, Toronto, ON – Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, will be co-hosting Xplor’s 2017 Xploration Tour in Omaha, Nebraska on May 9. The one-day event, a joint venture with Xplor USA, is designed to provide educational programming, information and networking opportunities to members as well as industry professionals.
Crawford Technologies will share the floor with Steve Keca, director of solutions development at RR Donnelly Healthcare. Keca will present a case study that shares the goals his company set for offering accessible documents, the decision-making process and how his company is implementing document accessibility to ensure customer needs and preferences are met.
The Omaha Xploration Tour will also feature an industry analyst overview by Matt Swain of InfoTrends/Keypoint Intelligence. Swain will review today’s CCM market and lead a strategic discussion on the future of customer communications.
Additionally, Matt Pribus, vice president of correspondence and remittance services at First Data, will lead a session on the omnichannel customer experience and why effective management of customer communications can provide business value and create a competitive advantage. The day will conclude at 2:15 p.m. with a panel discussion.
“We are looking forward to co-hosting Xplor’s Omaha Xploration Tour,” said Ernie Crawford, president and CEO of Crawford Technologies. “All of the sessions at the Omaha event will focus on the latest trends and best practices for customer communications. These workshops are extremely valuable for companies as they work to navigate the role of customer communication management in the context of how it affects the customer experience.”
Registration includes a continental breakfast, all sessions and lunch. For more information or to register, visit www.xplor.org and use the code GUESTCRAWFORD for free admission to the event.
