October 28, 2021, Toronto, ON – Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, is celebrating 25 years of moving the customer communications industry forward. Crawford Technologies was initially a one-person startup founded by Ernie Crawford, who currently serves as president and CEO. Since that time, the company has grown to become a highly respected, award-winning organization with an impressive list of customers, strategic business and technical partnerships and a portfolio of powerful solutions for enterprise document management. Now, with more than 1,800 customers on six continents and 160 employees and having acquired six companies over the years, Crawford Technologies enables organizations of all sizes to optimize and improve the secure and accessible delivery, storage and presentment of their customer communications.
Throughout these past 25 years, a lot has changed in the world of customer communications, including the demand for faster time to market, expanded regulatory requirements and new communication channels. Crawford Technologies has responded to these changes with new solutions that streamline workflows, expand automation, meet accessibility requirements, provide cloud capabilities and more. Crawford Technologies attributes its continued success to being closely attuned to the evolving business needs of its customers, resulting in the development of products that provide new and increasing value to meet these changing demands. This approach is reflected in a Net Promoter Score (NPS) which has consistently been above +70, indicating an extremely high level of customer satisfaction.
“Over the years, Crawford Technologies has successfully evolved from a post-composition point solution business to a leading software platform provider that offers deep domain expertise and works closely with its clients to enhance the processing of customer communications,” commented Kaspar Roos, CEO & Founder of Aspire CCS. “With a proven commitment to growth and expansion, it’s exciting to see Crawford Technologies continue to make strides in meeting the changing needs of its customers, with a particular focus on document control, security and accessibility.”
In terms of revenue, the company reported an impressive 17% year-over-year growth for its fiscal year ending September 30, 2020. Additionally, based on its record of five years of revenue growth, Crawford Technologies was once again included in the Canadian Business Growth List of Canada’s Fastest-Growing Companies, an annual ranking of the most successful entrepreneurial private and public companies in Canada. Such positive results also reflect the impact made from the expansion of the company’s operations both domestically and internationally, particularly within sales, marketing and product development.
“As always, customer satisfaction has guided everything we’ve done as a company over the years,” Crawford said. “Without the ongoing commitment to our initial core values that lay the foundation for who we are as a company and our laser focus on customer needs, our growth and success over the last 25 years would not have been possible. We are looking forward to an even more exciting and successful future that will come from continuing to meet the demand for fresh solutions in customer communications, document and workflow automation, ease of integration and document accessibility.”