By: Jonathan McGrew, Marketing Communications Manager Did you know that there are thousands of companies using IBM Content Manager OnDemand (CMOD) for archiving customer communications globally? It truly is an enterprise solution that provides significant value to multiple departments within organizations across many industries. In fact, IBM differentiates CMOD from general purpose ECM systems by … Continue reading “Unlocking the Power of Your IBM CMOD Investment”
By: Jonathan McGrew, Marketing Communications Manager
Did you know that there are thousands of companies using IBM Content Manager OnDemand (CMOD) for archiving customer communications globally? It truly is an enterprise solution that provides significant value to multiple departments within organizations across many industries. In fact, IBM differentiates CMOD from general purpose ECM systems by explaining that it is designed for static content such as reports, customer correspondence, bills, statements, notices and invoices. This static document archive focus gives IBM CMOD an edge by providing high levels of compression, automated high-volume ingestion and support for a high number of users. Many of CrawfordTech’s customers use our products to expand the document types they can efficiently archive in CMOD and extend the value of CMOD by extending the usage of documents stored in CMOD. In addition, many of our solutions make it easy to integrate CMOD with customer applications, and make it easier to share CMOD content with their customers and partners meeting today’s business needs.
Expand, Extend, Integrate and Share
Below are four examples of how CrawfordTech products can be used to Expand and Extend CMOD, provide new levels of Integration into enterprise applications and improve how CMOD is used to Share documents.
PDF Load Streamlining
One area that challenges CMOD users is PDF indexing and loading. The result of these challenges can be huge storage costs or very slow load times or both. With our indexing technology, and new capabilities which were added to CMOD in V8.5, we can help you significantly reduce PDF load times and achieve huge storage savings. Contact CrawfordTech to do a quick and valuable assessment of your existing processes to show you the improvements that you could achieve.
PDF optimization generally falls into two categories. First, the Crawford PDF Normalizer can take your PDF files that are either bloated or inefficient and streamline them. This allows all PDF to load into CMOD and/or print very efficiently. Second, our PRO Concatenator can take thousands of individual PDF files that have been either created separately or have been split for ePresentment purposes, and combine them into one streamlined PDF file for ingestion into CMOD or to be directed to a print workflow. This combination of PDF optimization tools generates significant cost savings.
Crawford Technologies has been creating accessible documents for organizations since 2008 and we see it as a growing need within our customers. In our services facilities, we process print, MS Office and PDF files on behalf of organizations all over North America to produce and mail accessible versions of their customer communications. These include braille, Large Print, E-text and audio. Last year, we added support for creating Accessible PDF/UA and WCAG compliant Accessible PDF format. In addition to doing this on a services basis, we offer this technology as a transform (PRO Transform Plus for PDF/UA) that you can install on premise and run prior to ingestion into CMOD, or during retrievals. This approach allows you to turn the existing documents in your archives into accessible documents without rewriting all of your applications. This lets you mitigate the risk of non-compliance with disabilities legislation such as ADA, AODA and ADDA.
As we all know, CMOD provides a very secure system for hosting customer documents for ePresentment of customer documents like bills and statements. Still there is a perception in the world that wherever there is Sensitive Personal Information (SPI), there is risk of a breach. Using redaction in conjunction with CMOD you can mitigate that risk. You can either redact the SPI during retrieval ensuring you do not risk breach by intrusions. If you really need to lock your information down, you can redact all of the SPI prior to ingestion eliminating 100% of the risk.
A major trend we see with our customers is to use CMOD for ePresentment using web or mobile channels. However, have you ever noticed that there are some things missing that you (and your customers) would get if they received traditional print and mail correspondence? The first is that the document is displayed on a white background, whereas the paper document was most likely printed on a pre-printed form with proper branding—and color. The second missing item is any regulatory inserts that need to be delivered to the customer. Last, but not least, are the marketing inserts that someone has paid a lot of money to deliver to your recipients. When documents are delivered from CMOD repositories via our SunRise solution, the Electronic Envelope option allows you to put all of these missing objects into the PDF file that gets automatically created during the retrieval process. Not only are you presenting the document from your CMOD repository in real time, you are including critical information the customer needs and saving your organization the paper mailing costs to deliver the missing regulatory inserts. Of course, you are also capitalizing on marketing dollars by delivering the marketing inserts to your paperless customers.
A Path Forward
The possibilities are really endless once you can break down the barriers holding back your CMOD workflow. While the above benefits are a lot to take in, they can provide significant benefits to your organization that even the C-Suite and Board of Directors will appreciate. Consider the cost savings of reduced file size, the time savings for your employees in being able to work with a GUI and the ability to protect private information through redaction and avoid costly litigation or information breaches (and stay out of the news). Add to that the ability to improve the customer experience and reputation of your brand by providing accessible documents for your customers with low or no vision.
With the Crawford Technologies solution set for CMOD, we can unlock the power of your stored customer correspondence, add value to them and reduce the overall cost of the solutions you are running today. Many companies see 50% or more cost savings on upgrading to the CrawfordTech transforms alone.
With the strong foundation IBM CMOD gives your organization, now is the time to leverage it for added-value and capability extensions. Learn how you can do more with your CMOD system with an obtainable solution from Crawford Technologies. View this on-demand webinar for more details on the ease and power of our CMOD solutions or contact us to talk to one of our subject matter experts today!