Industries
Healthcare
Secure. Compliant. Accessible
Healthcare providers and payers operate under intense regulatory scrutiny. Every patient communication—from EOBs and billing statements to care instructions and benefit summaries—must comply with U.S. and EU regulations, meet strict accessibility standards, and protect sensitive health data. A single failure can result in audits, penalties, and long-term reputational damage.
At the same time, organizations must deliver clear, digital-first, and accessible communications that patients expect—while relying on legacy systems not built for today’s compliance and experience demands. Bridging this gap requires secure, compliant communication processes that work with existing systems, not against them.
Crawford Technologies empowers healthcare providers and payers to deliver patient communications that meet HIPAA requirements, accessibility mandates, and patient experience expectations—turning regulatory obligations into competitive advantages.
Healthcare
Overcoming Document Translation Challenges: Healthcare Provider Saves $4 Million/Year
A regional US healthcare services company faced a daunting challenge in complying with the complexities of the 2023 CMS Final Rule on health equity. This mandates the delivery of healthcare communications in multiple languages, including Arabic, Italian, Korean, Russian, Tagalog and Vietnamese, and accessible/alternate formats, including braille, large print, audio, and accessible PDFs. Signing up for Crawford Technologies’ AccessibilityNow® Translate solution, the company was able to achieve cost savings of $4 million/year in translation and document formats.
A Communications Provider Streamlines their Workflow
A services provider automated their workflow to ensure document integrity and accountability.
An In-Plant Standardizes Operations
This in-plant standardized operations and added automation to improve turn-around time.
