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Elevate Every Healthcare Communication

Compliant. Secure. Fully Inclusive

Transform your healthcare communications into a secure, inclusive, and modern experience. We simplify the complexity of delivery across every channel—ensuring total regulatory compliance while maximizing the value of your current systems.

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30

Years of Innovation

2,000+

Global Partners

17%

Annual Growth

81+

NPS Score

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A Proven Partner for the Healthcare Enterprise

Crawford Technologies serves all five of the largest healthcare payers in the United States, along with major hospital systems, regional health plans, and healthcare service providers.

Proven Healthcare Expertise: Trusted by leading payers processing millions of EOBs, patient statements, regulatory notices, and critical member communications monthly.

Navigating Global Healthcare Communication Risks

Healthcare organizations face a persistent challenge: balancing rigid global regulations and rising member demands for seamless digital access against the limitations of aging infrastructure. Most legacy claims and billing platforms lack the flexibility to meet these modern demands, fueling greater operational risk and poor member experience.

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Mitigating Accessibility & Compliance Risk

While mandates like the ADA, Section 508, and the EAA require 100% accessibility, manual remediation cannot scale for millions of monthly EOBs and ANOCs. This operational gap, compounded by the need for accurate localization, creates a legal exposure to CMS that far outweighs the cost of modernization. When communications are inaccessible or not localized, the risk to your brand is both regulatory and reputational.

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Data Security and Privacy Exposure

Healthcare organizations are high-value targets for PHI exploitation, particularly when outdated processes and disconnected data silos create unnecessary vulnerabilities. Beyond multi-million-dollar HIPAA penalties and legal settlements, the greater cost is reputational damage. Once patient confidentiality is compromised, trust erodes—and the long-term impact on member loyalty and brand credibility can be difficult to recover.

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Operational Inefficiency and Budget Erosion

Manual remediation of policy documents is a silent budget drain, often costing $50–$150 per file. Beyond the per-file expense, staff spend thousands of hours on repetitive fixes—time diverted from higher-value patient and member initiatives. Left unaddressed, this inefficiency compounds, increasing administrative costs while introducing compliance and document integrity risks that can undermine trust and regulatory standing.

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Legacy System Constraints

Your core claims and billing systems are the backbone of your business, but they weren’t built for modern, API-driven portals. This technical debt prevents the integration of legacy claims data with new digital tools, stalling innovation and delaying new services. Every month spent maintaining outdated systems and disconnected communication channels compounds that debt—and the cost and complexity of eventual modernization.
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Member Experience Decline

Members expect instant delivery via their preferred digital channels. Organizations failing to meet these expectations face immediate churn. When a visually impaired member cannot access an EOB, or when PHI is compromised, trust erodes. With acquisition costs far exceeding retention, every negative experience becomes an exponentially greater business risk.

Healthcare Solutions & Proven Results

Crawford Technologies provides a unified platform built for the healthcare industry—bridging the gap between legacy core systems and modern member expectations without requiring a complete infrastructure overhaul.

Our platform enables you to:

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Automate Accessibility & Localization

Leverage AI-powered tagging to process EOBs and notices in seconds. Deliver accessible PDF, Braille, large print, audio, and eText formats in multiple languages to meet ADA, Section 508, CMS, and WCAG 2.1 requirements.
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Optimize Omnichannel Engagement

Enable secure, preference-based delivery to mobile apps and web portals. Meet modern member expectations while reducing print and postage costs by 40–60%.
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Secure enterprise output

Automate output management with integrated encryption, PHI protection, and compliance enforcement across all high-volume member communications.
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Centralize Workflow Management

Orchestrate end-to end workflows with document routing and real-time visibility, and SLA tracking. Integrate seamlessly across claims platforms, CRM systems and delivery channels.
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Modernize Legacy Infrastructure

Integrate with existing systems to convert AFP, Xerox Metacode and PCL into modern, web-ready documents. Modernize your member communications without disrupting or re-engineering current workflows.

Results Across Healthcare:

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Top-Three U.S. Health Organization: Integrated AccessibilityNow® Transactional across multiple content systems to automate 350M+ accessible pages annually, saving tens of millions compared to manual methods while enabling immediate, on-demand document delivery.

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Rapid ROI & Operational Savings: Healthcare organizations implementing our workflow orchestration platform achieve break-even in less than 12-months and over $1 million in annual savings through automation and legacy system consolidation.

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Cost-Efficient Digital Transformation: Payers shifting to digital-first delivery reduce per-communication costs by 40–60% while increasing delivery speed, improve member satisfaction, and drive the member experience scores that elevate your Star ratings.

Path to Modernization Success

Crawford Technologies supports every stage of your modernization journey:

Discovery

We assess your infrastructure and compliance needs to uncover near-term optimization opportunities.

Proof of Concept

Validate our approach in a no-risk pilot using your live document volumes and accessibility requirements.

Phased Launch

We deliver a controlled rollout that addresses your highest-priority business needs first.

Ongoing Optimization

Expert guidance to keep you aligned with evolving regulations and emerging technologies.

Modernize Your Healthcare Communication Strategy

Leading healthcare payers and providers worldwide rely on Crawford Technologies to bridge the gap between legacy core systems and modern member demands. We help you navigate rigid global regulations while delivering a seamless, secure experience for every patient.

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