Strategies to Connect, Communicate, and Convert
Date
Tuesday, October 20, 2026
Location
Canon U.S.A. Customer Innovation Center
4560 Communication Ave Suite 100, Boca Raton, FL 33431
Gimbel & Associates, in partnership with Crawford Technologies, is honored to co-sponsor Engage360, the 2nd Annual Industry Event. This is an exclusive, invitation-only event offered at no cost to invited guests.
This distinguished gathering is designed to provide participants with strategic insights and a competitive advantage in the rapidly evolving field of customer communications. Attendees will have the opportunity to engage with industry experts and peers through a day of thought leadership, professional networking, and actionable takeaways.
A continental breakfast and a catered lunch will be provided. Please be advised that attendees are responsible for their own lodging and any additional personal expenses.
Schedule
7:00 AM – 8:00 AM
8:00 AM – 8:35 AM
Opening Remarks
Roger P. Gimbel, Gimbel & Associates and Ernie Crawford, Crawford Technologies
8:40 AM – 9:10 AM
Print, Protect, Comply: Practical Cybersecurity Strategies for Today’s Print Environment
Chris Eron, Supra ITS, a Canon Affiliate Company
9:15 AM – 9:45 AM
The Print Executive’s Guide to AI: Risk, Regulation, and Readiness
Robert Petrosino, Peak Activity
9:45 AM – 10:00 AM
Morning Coffee Break
10:00 AM – 10:30 AM
High Achieving Survival to Revival
Esin Pinarli, High Performance Executive Coach and Psychotherapist
10:35 AM – 11:05 AM
How a Print Services Provider Can Turn The Accessibility Opportunity into Profit
Ernie Crawford, Crawford Technologies
11:10 AM – 11:40 AM
The Boca Advantage: What Drives Business Success in South Florida for the Print and Technology Leaders
Andy Thomson, Mayor Boca Raton, Florida
11:45 AM – 12:45 PM
Catered Buffet Lunch noon
12:45 PM – 1:15 PM
Special Guest Appearance
1:20 PM – 1:50 PM
Building Equity, Growing Revenue: A Blueprint for Long-Term Success
Mike Panaggio, DME Delivers
1:55 PM – 2:25 PM
Not just Ink, Efficiency, and Innovation: The Role of Operational Assessment in Driving Business Excellence
Roger P. Gimbel, Gimbel & Associates
2:30 PM – 2:40 PM
Afternoon Break
2:40 PM – 3:10 PM
Good Enough Is Costing You a Fortune: How “acceptable” color quietly drains your margins, and what top print shops do differently
David Hunter, Chroma Checker
3:15 PM – 3:45 PM
Marc Solomon, Solomon Fine Jewelers – Print Services Consumer
3:45 PM – 4:00 PM
Roger P. Gimbel, Gimbel & Associates and Ernie Crawford, Crawford Technologies
4:00 PM – 5:00 PM
Canon Tour
Co-Sponsored by:
Hosted by:
Event Highlights
What to expect at Engage360:
Strategic Outsourcing
Explore full vs. hybrid models, financial considerations, and how to manage for accountability and security.
Workforce Solutions
Explore new approaches to improve operator onboarding and retention.
Workflow Optimization
Discover tools and best practices for efficient print and digital delivery.
Accessibility and Compliance
Stay ahead of evolving requirements and uncover new opportunities across industries.
Customer Success Stories
Hear how leading organizations are transforming their communication strategies.
Strategic Edge
Get a strategic edge in the evolving world of customer communications.
