Automated Personalized Videos
Transform Customer Data into Hyper Personalized Video Experiences
Your customers are expecting to receive unique, personal communications that are digitally engaging with easy-to-understand explanations of what they are viewing.
IndiVideo from Crawford Technologies is an interactive, data-driven Personalized Video Platform that uses customer transactional data from any source to transform paper-based statements, bills, and policies into automated, hyper personalized, interactive digital videos.
- Uses Crawford Technologies Digital Transformation Engine (DTE) and enPower APIs and Web Services that delivers powerful integrations with customer communication output environments for fast startup times with minimum resources.
- Delivers a seamless customer journey that offers higher levels of customer engagement and satisfaction.
- Provides a phenomenal “know me” customer experience using innovative personalization and digital transformation technology.
Why IndiVideo from CrawfordTech
Harness the power of IndiVideo using CrawfordTech’s enPower APIs and Digital Transformation Engine (DTE) to easily integrate and transform customer data into hyper personalized digital videos
Stand out from the competition with hyper-targeted personalized communications. Personalized videos beat legacy video formats with up to 10% higher CTR and up to 27% app adoption rate.
Make complex offerings easy to understand and add a human touch to the onboarding process for a truly next-level customer experience. Campaigns with 10x engagement speak for themselves.
Leverage customer data to show customers only the most relevant offerings. With personalized videos marketing, clients have 60x ROI on new credit card applications.
Provide personalized customer service at scale. IndiVideo supports interactivity so customers can self-serve. Clients have used personalized videos to slash call volume by nearly 75%
Video personalization makes it easy to reach out when it matters for renewals, anniversaries, and loyalty benefits. Clients have reduced churn by over 35% using IndiVideo automated personalized videos.
Of consumers are more likely to make a purchase from a company that personalizes their experience
Of business buyers expect personalized recommendations
Improved conversions from videos with personalized calls to action than those that are not personalized
IndiVideo All-In-One Video Platform
AUTOMATED VIDEO GENERATION
Create data driven, real-time personalized videos across your customer lifecycle
Track viewer engagement, conversion, ROI and trends with our live behavior dashboard
SECURE AND COMPLIANT
Flexible data security removes the need to transfer or store sensitive data
ACCESSIBLE VIDEO PLAYER
Our video player meets WCAG 2.1 accessibility standards and can add interactivity
Automated Personalized Videos
IndiVideo from CrawfordTech allows teams to mass-produce personalized videos based on a video template.
By linking to a data source and a trigger, millions of videos can be automated to dynamically generate.
IndiVideo from CrawfordTech provides flexible data integrations that make it easy to deploy personalized videos anywhere.
- Interactive tools & content
- Landing pages & campaigns
- Post login environments
- Dynamic banner ads
- E-mail & print
The IndiVideo Platform from CrawfordTech comes with a complete analytics dashboard to see how well personalized videos are performing.
Analytics can be as simple as watch rates by device, time of day, etc. or as detailed as customer lifecycle engagement by persona.