Customer Preferences Personalization

Customer attitudes towards business’ have changed.  McKinsey & Company found that customers expect better consistency, quality, availability, and value from organizations, whether that be making a purchase online, interacting with customer service, or receiving communications such as bills, statements, and invoices.  Customers also want to customize their experience so it will be personalized for them. If enterprises cannot meet consumer expectations, then they will switch to new and different businesses that will provide products and services that will meet their expectations.

To learn more about how you can meet and exceed these expectations, we invite you to check out these resources:

Transforming Print-Ready Documents into Preferred Customer Communications

Multichannel Digital Output and eDelivery
By Crawford Technologies

5 Tips to Leverage Information for a Better Customer Experience

By Crawford Technologies

Connecting with Meaning

Hyper-personalizing the customer experience using data, analytics and AI
By Deloitte

Experience is Everything: Here’s How to Get it Right

By pwc

Gartner Survey Shows Brands Risk Losing 38% of Customers Because of Poor Marketing Personalization Efforts

Marketing Leaders Strive for One-to-One Personalization, But Fall Significantly Short in Most Cases
By Gartner

Does It Still Cost 5x More to Create a New Customer Than Retain An Old One?

By Forbes

The Value of Investing In Loyal Customers

By Forbes

Learn how you can intelligently capture and manage document-based information and deliver it to the right people at the right time in the right format, while ensuring compliance and creating process and cost efficiencies.