January 10, 2019

Document Accessibility for the Print Service Provider Industry

Scott Baker | Executive Vice President
inkjet production

Document accessibility is a very hot topic for many organizations today. Both mainstream and industry press are publishing more articles about the significant fines that high profile companies are paying to settle lawsuits for noncompliance with current accessibility regulations like the ADA, the ACA, the Section 508 ICT refresh, and others.  Most organizations are aware of these regulatory mandates to provide documents in accessible formats upon request to their blind, partially sighted, and cognitively disabled customers. However, they struggle to identify and understand the best methods to fulfil these requests. Many companies will look to their print service providers for guidance or to handle accessibility requests from their customers on their behalf.

If you are a print services provider, helping your customers deliver accessible documents to their customers represents a huge opportunity to expand your business offerings beyond traditional print and to provide meaningful business value to your customers. Not only will you help them improve the customer experience for an underserved segment of their customer base, but you will also help them mitigate the risks and consequences of non-compliance.

As a print services provider, delivering accessible documents also gives you the potential to expand into new markets and reach more customers. It is estimated that, while 15-20% of all individuals would benefit from receiving communications in an accessible format, only 3-4% of all documents are currently accessible. With an increasingly aging population, and an explosion in the growth of conditions such as diabetes and macular degeneration, the need for accessible documents will continue to increase dramatically.

As an acknowledged leader in the accessible document market, Crawford Technologies has created automated accessibility solutions and document accessibility services to handle all types of documents and all output formats, including Accessible PDF, Accessible and Responsive HTML5, as well as the physical alternate accessible formats such as braille, large print, audio and e-text. We recently introduced new programs specifically tailored to meet the requirements of print services providers who need to deliver accessible documents on behalf of their customers.

Take a look at our solutions portfolio, or check out www.accessibilitynow.com, the easiest and most affordable service for creating Accessible PDFs. If you want to learn more about this subject, join us on January 24 for an educational webinar.